Windows 10: BSOD WHEA_UNCORRECTABLE_ERROR whilst playing a few games

Hi,

During certain games I've been getting BSOD. It can happy at any point during these 4 games where the game freezes then windows crashes and displays WHEA_UNCORRECTABLE ERROR.

The games are: Grand theft auto V, battlefield 1, Total war: Warhammer and Arma 3 (rarely)

I've done a few fixes such as re-downloaded NVidia, reset PC to original settings and so on so fourth. Tried turning off over-clocks in my PC and so on.

Talked with Microsoft support and it may be a 3rd party driver on my PC?

Any help preventing this crashes would really be appreciated. I've attached a file with my system information.

Thanks

:)

 

Whea_uncorrectable_error only when playing games

I've been experiencing the Whea_Uncorrectable_error BSOD when playing games like CSGO or planetside 2, but not League of legends. It happened frequently when playing the mentioned games on 8.1, then when I upgraded to Win 10 it still occurred.

 

WHEA_UNCORRECTABLE_ERROR BSOD on playing games in Windows 10 PC

Original Title: WHEA_UNCORRECTABLE_ERROR

Whenever I play a game after a few minutes there is a BSOD. So far I have tried chkdsk, sfc scan, DISM, defragment, and I updated my bios and reset my bios. All of the tests I mentioned have had no errors in them.

 

These type of hardware errors can be quite difficult to solve. The usual procedure is to test all the hardware in a systematic way. If there are no issues detected then we begin to suspect a driver might be triggering it. Work through the following and report back on each item.






STOP 0x124 Troubleshooting

Read carefully before proceeding.

*Arrow Run Prime95 - Stress Test Your CPU - Windows 10 Forums

*Arrow Run MemTest86+ - Test RAM - Windows 10 Forums

*Arrow Run HDTune to

• check the health,
• scan for errors, no quick scan but full scan
• run a benchmark.

It may take some time, but please take the time you need to perform it properly.
When above is done please make screenshots of the following

• the health,
• the error scan,
• the benchmark incl. following
  • transfer rate,
  • access time,
  • burst rate,
  • cpu usage.

FOUR

GPU TEST
*Arrow Run FurMark - GPU Stress Test - Windows 10 Forums



Note Run Furmark for around 30 minutes.


Warning Your GPU temperatures will rise quickly while Furmark is running. Keep a keen eye on them and abort the test if overheating occurs.

 

In June there were problems with the Nvidia graphics in the event log. There have been no reported problems noted in the event log since that time. Since June had you updated the driver or made any changes to the GPU hardware?

 

These are the 3 problematic events displayed in the event logs for Nvidia graphics in June, 2017.

Reinstalling drivers reduced the problem but there are still bsod.

All drivers are not uninstalled and reinstalled using only one method.
Some drivers need a special way to uninstall and install.

For the above tests on CPU, GPU, drives, and RAM some can be run overnight and others require participation to monitor temperatures or display artifacts.

The HD Tune error scan can be run overnight. Then in the AM you can make an image and post the results into the thread.

The Memtest86+ version 5.01 testing can be started in the late afternoon and run overnight.
Memtest86+ version 5.01 is not run by time but by passes.
It takes 8 or more passes for proper testing.
Fewer than 8 passes has a significant number of false negatives.
A false negative is a test result that is a pass when there is malfunctioning RAM.
The computer has 16 GB RAM.
Memtest86+ version 5.01 takes approximately 1 -2 hours / GB RAM.
Just 1 error is a fail and you can abort testing.
Then test 1 RAM module at a time in the same DIMM for 8 or more passes to determine which RAM module is malfunctioning.

After the next bsod please post a new zip.








Code: Event[2002]: Log Name: System Source: Display Date: 2017-06-15T16:43:11.274 Event ID: 4101 Task: N/A Level: Warning Opcode: Info Keyword: Classic User: N/A User Name: N/A Computer: DESKTOP-E1JVTI4 Description: Display driver nvlddmkm stopped responding and has successfully recovered.[/quote] Code: Event[2111]: Log Name: System Source: Display Date: 2017-06-18T19:45:03.554 Event ID: 4101 Task: N/A Level: Warning Opcode: Info Keyword: Classic User: N/A User Name: N/A Computer: DESKTOP-E1JVTI4 Description: Display driver nvlddmkm stopped responding and has successfully recovered.[/quote] Code: Event[2610]: Log Name: System Source: Display Date: 2017-06-27T17:52:31.930 Event ID: 4101 Task: N/A Level: Warning Opcode: Info Keyword: Classic User: N/A User Name: N/A Computer: DESKTOP-E1JVTI4 Description: Display driver nvlddmkm stopped responding and has successfully recovered.[/quote]

 

The WHEA error summary indicate a problem with the CPU:

Code: GenuineIntel_PROCESSOR_MAE - Micro-Architectural Error - Internal timer (Proc 4 Bank 4) GenuineIntel_PROCESSOR_MAE - Micro-Architectural Error - Internal timer (Proc 6 Bank 4) GenuineIntel_PROCESSOR_MAE - Micro-Architectural Error - Internal timer (Proc 1 Bank 4) GenuineIntel_PROCESSOR_MAE - Micro-Architectural Error - Internal timer (Proc 0 Bank 4) memory_corruption - Micro-Architectural Error - Internal timer (Proc 5 Bank 4)[/quote]

• post #6 "I can say for sure that the two WHEA errors report architectural failures (both pointing to internal timer) in your CPU which are pretty certainly CPU problems."
• post #9 "... the WHEA errors report internal CPU timer faults. Drivers and all really can't pull a fast one on these types of errors, so they're pretty legit in what they say. Whether it's a CPU that went bad altogether or some underlying problem like OCing, temp or voltage, it's still a hardware issue that's affecting the CPU's timing mechanism.

More info about the "internal timer" error here:
Computer Crashing - Page 3 - Windows 7

 

Ok I will do the tests the next chance I get to be at pc

And if there's an error with cpu is it as simple as replacing it or how else can I fix it?

Thanks all for replies and help

 

Make sure that there is no over clocking during any of the tests.

Please update the computer specs in the "My Computer" section:

How To Fill Out Your System Specs
How To Fill Out Your System Specs
System Specs - Fill in at Ten Forums:
System Specs - Fill in at Ten Forums General Tips Tutorials
In the left corner below in your post you find 'My System Specs'.
After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
System Info - See Your System Specs - Windows 7 Help Forums


When you run each test please record test duration and maximum temperature.
Prime95 can run indefinitely.
The longer the duration the better the test.
Attempt to run for 3 or more hours if possible.
See the links for monitoring and about aborting the tests.
Prime95 - Stress Test Your CPU Performance Maintenance Tutorials

Furmark attempt to run for 45 minutes to an hour.
FurMark - GPU Stress Test Performance Maintenance Tutorials

The above tests require user interaction with temperature and display artifact monitoring.

There is an additional test to check the CPU.
This test should take less than 15 minutes.
It will display pass or fail and create a log.

Download and install the Intel Processor Diagnostic Tool

When the test completes please use the Microsoft snipping tool to post an image into the thread.

Download Intel® Processor Diagnostic Tool:

Download Intel® Processor Diagnostic Tool

Intel® Processor Diagnostic Tool:

The Intel® Processor Diagnostic Tool


For all tests please post images into the thread:
Take Screenshot in Windows 10 General Tips Tutorials