Windows 10: BSOD When Browsing On Chrome "IRQL_NOT_LESS_OR_EQUAL"

Discus and support BSOD When Browsing On Chrome "IRQL_NOT_LESS_OR_EQUAL" in Windows 10 BSOD Crashes and Debugging to solve the problem; I commonly get a BSOD when browsing on Chrome, I typically see the same message as stated in the Thread Title. But I think I have also seen another... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by Peopleface, May 16, 2017.

  1. BSOD When Browsing On Chrome "IRQL_NOT_LESS_OR_EQUAL"


    I commonly get a BSOD when browsing on Chrome, I typically see the same message as stated in the Thread Title. But I think I have also seen another saying something about "DRIVER_INVALID_STACK_ACCESS".

    BSOD occurs quite frequently, seems that it mostly happens while on Chrome, but it also may have happened once before while the computer was idling with no other programs open.

    I've attached the log files collected from my computer. Any help would be greatly appreciated.

    Thanks so much!

    :)
     
    Peopleface, May 16, 2017
    #1
  2. vilu85 Win User

    " Waiting for approval " until when !????

    It means that it's waiting for approval from your operator and it has nothing to do with Nokia.

    You could call your operator and ask about this approval, someone in technical service may know that how long it takes to approve the newest firmware. (For some reason, every operator has to approve the firmware updates and only after that their clients
    can do the update)
     
    vilu85, May 16, 2017
    #2
  3. ATGT Win User
    " Waiting for approval " until when !????

    Hi

    i have a nokia N8 with the following product code 059D1M2 im always checking for the update realase , now its been a month evryday i check the updates availability i find " Waiting for approval" is nokia joking on us or what !!?
     
  4. axe0 New Member

    BSOD When Browsing On Chrome "IRQL_NOT_LESS_OR_EQUAL"

    Hi Peopleface,

    It seems many dumps are missing.
    If you are using a program like Ccleaner please stop using it while troubleshooting.Programs like Ccleaner remove dump files that are needed to troubleshoot.Or configure Ccleaner to not remove dump files:
    BSOD When Browsing On Chrome "IRQL_NOT_LESS_OR_EQUAL" [​IMG]
     
  5. Thanks for the advice!

    I reconfigured Ccleaner to keep dump files and error reports.

    I have had the issue happen twice since then. Hopefully, the new log will have everything you need to diagnose.
    Attachment 136502Attachment 136502
    Thanks so much!
     
    Peopleface, May 23, 2017
    #5
  6. axe0 New Member
    BSOD When Browsing On Chrome "IRQL_NOT_LESS_OR_EQUAL" [​IMG]
    Diagnostic Test
    BSOD When Browsing On Chrome "IRQL_NOT_LESS_OR_EQUAL" [​IMG]
    DRIVER VERIFIER

    BSOD When Browsing On Chrome "IRQL_NOT_LESS_OR_EQUAL" [​IMG]
    Warning Please make a backup of your important files and get your rescue media or create one.
    Please create a restore point.
    Please follow this tutorial to run driver verifier.

    Driver verifier stresses your drivers and will crash your pc if any driver fails due to a violation.

    Driver verifier should be performed for a max of 48 hours, or when you have a bluescreen, whatever comes first.

    If driver verifier has found a violation and you can't get back into windows normally, try to boot into safe mode and reset in safe mode driver verifier, or in the troubleshooting options open command prompt and type verifier /reset.


    BSOD When Browsing On Chrome "IRQL_NOT_LESS_OR_EQUAL" [​IMG]
    Note Your system will act very sluggishly while driver verifier is enabled, this is normal as your drivers will be being subjected to heavy testing in order to make them crash.



    Please fill in your system specsPlease follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely including PSU, cooling and other used stuff like mouse, keyboard, monitor, case, etc.
    The PSU, cooling and other stuff are NOT mentioned in the tool.
    In the left corner below in your post you find 'My System Specs'. After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.

    BSOD When Browsing On Chrome "IRQL_NOT_LESS_OR_EQUAL" [​IMG]


    BSOD When Browsing On Chrome "IRQL_NOT_LESS_OR_EQUAL" [​IMG]
     
  7. Sorry for the delay, I am now running the DRIVER VERIFIER, and I will report back after the 48 hour period.

    I was not able to update system specs as every time I tried to access that page, it would ask for my login and say that it was invalid, therefore not letting me update my system info using the supplied tool.

    In the time period sine my last response (5/24), I have seen the following BSOD errors as well...

    "DRIVER OVERRUN STACK BUFFER"
    "K MODE EXCEPTION NOT HANDLED"
    "ATTEMPTED EXECUTE OF NOEXECUTE MEMORY"

    I will report back after running the DRIVER VERIFIER tool.

    Thanks for the help!
     
    Peopleface, Jun 28, 2017
    #7
  8. zbook New Member

    BSOD When Browsing On Chrome "IRQL_NOT_LESS_OR_EQUAL"

    HDAudBus
    HDAudBus.sys High Definition Audio Bus Driver Windows Updat amdppm
    amdppm.sys Processor Device Driver Windows Update
    USBPORT
    USBPORT.SYS USB 1.1 & 2.0 Port Driver Windows Update

    mouhid
    mouhid.sys HID Mouse Filter Driver Windows Update

    Code: Problem signatureBSOD When Browsing On Chrome "IRQL_NOT_LESS_OR_EQUAL" :p1: RadeonSettings.exeP2: 10.1.1.1682P3: 58ebbc60P4: atiadlxx.dll[/quote] Code: 5/17/2017 12:47 AM Application Error Faulting application name: RadeonSettings.exe, version: 10.1.1.1682, time stamp: 0x58ebbc60 Faulting module name: atiadlxx.dll, version: 7.16.10.1301, time stamp: 0x56964086 Exception code: 0xc0000005 Fault offset: 0x000000000008e627 Faulting process id: 0x1244 Faulting application start time: 0x01d2cea72549a9e5 Faulting application path: C:\Program Files\AMD\CNext\CNext\RadeonSettings.exe Faulting module path: C:\Windows\SYSTEM32\atiadlxx.dll Report Id: 3496677d-162d-4271-8b68-1ff06166ea46 Faulting package full name: Faulting package-relative application ID:[/quote] Code: The system failed to flush data to the transaction log. Corruption may occur in VolumeId: D:, DeviceName: \Device\HarddiskVolume3.(The request failed due to a fatal device hardware error.)[/quote] Code: The system failed to flush data to the transaction log. Corruption may occur in VolumeId: D:, DeviceName: \Device\HarddiskVolume3.(The request failed due to a fatal device hardware error.)[/quote] Code: A corruption was discovered in the file system structure on volume D:.A corruption was found in a file system index structure. The file reference number is 0xe000000000023. The name of the file is "\System Volume Information". The corrupted index attribute is ":$I30:$INDEX_ALLOCATION".[/quote] Code: The system failed to flush data to the transaction log. Corruption may occur in VolumeId: D:, DeviceName: \Device\HarddiskVolume3.(The request failed due to a fatal device hardware error.)[/quote] Code: Windows failed fast startup with error status 0xC0000411.[/quote] Code: The IO operation at logical block address 0x28c70 for Disk 1 (PDO name: \Device\0000002d) failed due to a hardware error.[/quote] The system failed to flush data to the transaction log. Corruption may occur in VolumeId: D:, DeviceName: \Device\HarddiskVolume3.(The request failed due to a fatal device hardware error.)
    Code: The IO operation at logical block address 0x5a3630 for Disk 1 (PDO name: \Device\0000002d) failed due to a hardware error.[/quote] Code: The IO operation at logical block address 0x600800 for Disk 1 (PDO name: \Device\0000002d) failed due to a hardware error.[/quote] Code: The IO operation at logical block address 0x5e36e0 for Disk 1 (PDO name: \Device\0000002d) failed due to a hardware error.[/quote] Code: The shadow copies of volume D: were aborted because of an IO failure on volume D:.[/quote] Code: The system failed to flush data to the transaction log. Corruption may occur in VolumeId: D:, DeviceName: \Device\HarddiskVolume3.[/quote] Code: The system failed to flush data to the transaction log. Corruption may occur in VolumeId: D:, DeviceName: \Device\HarddiskVolume3.(The request failed due to a fatal device hardware error.)[/quote]


    Perform steps 1 > 7 now.
    Hold use of WIndows driver verifier and resume after these steps.
    For any bsod that have occurred please post a new zip file: BSOD - Posting Instructions - Windows 10 Forums



    1) winver (in the pop up about windows > view your windows version and build > type this information into the thread)


    2) sfc /scannow


    3) dism /online /cleanup-image /restorehealth


    When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on copy > paste into the thread


    4) chkdsk /x /r (this may take many hours so plan to run overnight)

    5) run one of the SMART tests on your drives:CrystalDiskInfo - Software - Crystal Dew World: CrystalDiskMark - Software - Crystal Dew World
    HD Tune: HD Tune website
    Hard Disk Sentinel - HDD health and temperature monitoring: Hard Disk Sentinel - HDD health and temperature monitoring


    When the SMART test has completed open the Microsoft snipping tool and make images of the results to post into the thread.

    6) Run Sea tools for windows on your drive using SMART, short and long generic tests:

    How to use SeaTools for Windows
    How to use SeaTools for Windows

    7) turn off Windows fast startup:
    Turn On or Off Fast Startup in Windows 10 Windows 10 Performance Maintenance Tutorials



    8) uninstall: AMD Radeon
    a) create a restore point
    b) download the new driver from Download Drivers to the desktop
    c) download and install: Display driver uninstaller (DDU) Official Display Driver Uninstaller DDU Download
    c) Open AMD install manager
    d) Check AMD display driver (do not check any other boxes)
    e) Reboot into safe mode
    f) In safe mode use Display Driver Uninstaller Download version 17.0.6.7: Official Display Driver Uninstaller DDU Download
    g) Reboot
    h) Turn off antivirus
    i) install the driver from the desktop


    See this link for text and images: Clean Install AMD Graphics Drivers | Community
     
    zbook, Jun 30, 2017
    #8
  9. axe0 New Member
    @zbook, please do not contradict with my suggestions!
     
  10. I first ran driver verifier first before zbook's response for about 48hrs, had some glitchiness in Chrome where blocks of the window went to black but no BSOD.

    Then starting with zbook's suggestions...

    Version 1703 (OS Build 15063.413)Microsoft Windows [Version 10.0.15063](c) 2017 Microsoft Corporation. All rights reserved.C:\WINDOWS\system32>sfc /scannowBeginning system scan. This process will take some time.Beginning verification phase of system scan.Verification 100% complete.Windows Resource Protection did not find any integrity violations.C:\WINDOWS\system32>dism /online /cleanup-image /restorehealthDeployment Image Servicing and Management toolVersion: 10.0.15063.0Image Version: 10.0.15063.0[==========================100.0%==========================] The restore operation completed successfully.The operation completed successfully.C:\WINDOWS\system32>

    I then ran check disk, about 3 hours later it sat at 100% for about 5hrs and never restarted. I restarted anyways.

    Attachment 142375
    Here is the smart test image.

    I didn't run sea tools, I have an Intel SSD that has an Intel utility. Should I run the full diagnostic scan using the Intel utility?

    I turned off windows fast startup. And did everything as told, (I think) in reinstalling the AMD software and drivers.

    Where should I go from here?

    Again, I appreciate all your help!
     
    Peopleface, Jul 3, 2017
    #10
  11. zbook New Member
    Can you re-post the crystal disk using version 7.0.5
    Software - Crystal Dew World
    CrystalDiskInfo

    A HDD/SSD utility software which supports S.M.A.R.T. and a part of USB-HDD.

    The Sea tools is not needed as it is a SSS drive.

    Were you able to run chkdsk /x /r?
    Please post the results:
    How to find chkdsk results in Windows 10 uses 26226 find
     
    zbook, Jul 3, 2017
    #11
  12. Attachment 142454Attachment 142455

    This is the message I get when trying to run chkdsk in command prompt as administrator....

    Microsoft Windows [Version 10.0.15063](c) 2017 Microsoft Corporation. All rights reserved.C:\WINDOWS\system32>chkdsk /x /rThe type of the file system is NTFS.Cannot lock current drive.Chkdsk cannot run because the volume is in use by anotherprocess. Would you like to schedule this volume to bechecked the next time the system restarts? (Y/N)

    I ran it previously on the system restart and I got the results I listed above, in my previous reply.
     
    Peopleface, Jul 3, 2017
    #12
  13. BSOD When Browsing On Chrome "IRQL_NOT_LESS_OR_EQUAL"

    Attachment 142454Attachment 142455

    This is the message I get when trying to run chkdsk in command prompt as administrator....

    Microsoft Windows [Version 10.0.15063](c) 2017 Microsoft Corporation. All rights reserved.C:\WINDOWS\system32>chkdsk /x /rThe type of the file system is NTFS.Cannot lock current drive.Chkdsk cannot run because the volume is in use by anotherprocess. Would you like to schedule this volume to bechecked the next time the system restarts? (Y/N)

    I ran it previously on the system restart and I got the results I listed above, in my previous reply.
    I will run it again and post the results as soon as it finishes.
     
    Peopleface, Jul 3, 2017
    #13
  14. zbook New Member
    The drive has corruption.
    For the chkdsk /x /r it will need a Y to start on next reboot and it will take many hours to run. So run it overnight.
    When it completes there will be a log in the eventvwr.
    This is the result that we need to troubleshoot the drive.
    How to find chkdsk results in Windows 10 - Winaero uses 26226 find
     
    zbook, Jul 3, 2017
    #14
  15. axe0 New Member
    How old is the system?

    Run HDTune to run a benchmark.

    It may take some time, but please take the time you need to perform it properly.
    When above is done please make screenshots of the following
    • the health,
    • the error scan,
    • the benchmark incl. following
      • transfer rate,
      • access time,
      • burst rate,
      • cpu usage.
     
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BSOD When Browsing On Chrome "IRQL_NOT_LESS_OR_EQUAL"

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