Windows 10: BSOD when gaming windows 10

Discus and support BSOD when gaming windows 10 in Windows 10 BSOD Crashes and Debugging to solve the problem; Hi, When playing games such as PUBG on my new gaming laptop, the game will crash half way through and give me a blue screen with the code:... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by stonebuster1, Nov 12, 2017.

  1. BSOD when gaming windows 10


    Hi,
    When playing games such as PUBG on my new gaming laptop, the game will crash half way through and give me a blue screen with the code: SYSTEM_SERVICE_EXCEPTION. It will then restart. I have removed McAfee as I read that that could be one of the problems but it still persists. At this point I don't know what to do. Can you suggest anything that might solve this issue?

    To add to this, I ran a Crash analysis with WhoCrashed and got this description:

    crash dump file: C:\windows\Minidump\111317-23218-01.dmp
    This was probably caused by the following module: ntoskrnl.exe (nt+0x14F790)
    Bugcheck code: 0x3B (0xC0000005, 0xFFFFF803BAA79E82, 0xFFFFAC002B82F760, 0x0)
    Error: SYSTEM_SERVICE_EXCEPTION
    file path: C:\windows\system32\ntoskrnl.exe
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: NT Kernel & System

    Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

    :)
     
    stonebuster1, Nov 12, 2017
    #1

  2. Blue Screen While Playing Online Games

    Hello, I have recently upgraded from Windows 10 Pro 64-Bit Build 10240 to Windows 10 Pro 64-Bit Build 10586.3. A BSOD is always being triggered when I play online games. The BSOD usually occurs during loading and it has an error message of " KMode_Exception_Not_Handled
    caused by dump_wmimmc.sys ".

    What is the root cause and the possible solution?

    By the way the online game that I play is CABAL Online and this is the only game in my PC that triggers BSOD. Other games work normally aside.
     
    Shindyo190, Nov 12, 2017
    #2
  3. BSOD when gaming windows 10

    Were you able to get the issue resolved or do you still need assistance?

    We are here to help.

    Rob - SpiritX
     
    SpiritX MS MVP, Nov 12, 2017
    #3
  4. zbook New Member

    BSOD when gaming windows 10

    See posting instructions.

    Please update the computer specs in the "My Computer" section:
    How To Fill Out Your System Specs
    System Specs - Fill in at Ten Forums:
    System Specs - Fill in at Ten Forums General Tips Tutorials
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums
     
    zbook, Nov 12, 2017
    #4
  5. I have filled this in.

    Computer Type: Laptop
    OS: Windows 10
    CPU: Intel Core i5-7300HQ
    Memory: 8GB
    Graphics Card: Nvidia GeForce GTX 1050
     
    stonebuster1, Nov 12, 2017
    #5
  6. zbook New Member
    zbook, Nov 12, 2017
    #6
  7. stonebuster1, Nov 12, 2017
    #7
  8. zbook New Member

    BSOD when gaming windows 10

    zbook, Nov 12, 2017
    #8
  9. stonebuster1, Nov 12, 2017
    #9
  10. zbook New Member
    1) Open administrative command prompt and type or copy and paste:
    2) sfc /scannow
    3) dism /online /cleanup-image /restorehealth
    4) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
    5) chkdsk /x /f /r
    This may take many hours so plan to run overnight.
    6) Find the chkdsk report in the event viewer and post into the thread using the information in this link:
    Read Chkdsk Log in Event Viewer in Windows 10 Performance Maintenance Tutorials
    7) Run HDTune:
    HD Tune website

    to check the health,
    scan for errors, no quick scan but full scan
    run a benchmark.


    It may take some time, but please take the time you need to perform it properly.
    When above is done please make screenshots of the following
    the health,
    the error scan,
    the benchmark incl. following
    transfer rate,
    access time,
    burst rate,
    cpu usage.
    Take Screenshot in Windows 10 General Tips Tutorials

    8) Uninstall Mcafee:
    Antivirus Software, Internet Security, Spyware and Malware Removal McAfee

    9) Turn on Windows defender
    10) Uninstall software related to: BEDaisy Battleye

    11) The best way to fix the misbehaving Nvidia driver is to uninstall everything Nvidia using Display driver uninstaller and install new drivers from the computer manufacturer's website or from the Nvidia website.The computer manufacturer's web site is preferred.
    Enter the computer's serial or product number and the operating system to view available drivers.
    If you use the Nvidia web site be sure the "clean install" box is checked and only install the graphics driver and the physx driver.
    Official Display Driver Uninstaller DDU Download
    Display Driver Uninstaller Download version 17.0.7.2
    Display Driver Uninstaller: How to use - Windows 7 Help Forums
    NVIDIA

    12) Run memtest86+ version 5.01 for at least 8 passes. Memtest86+ - Advanced Memory Diagnostic Tool


    This may take hours so plan to run it overnight.
    Please make sure you use the Memtest86+ version 5.01 with the link below.
    Memtest86+ - Advanced Memory Diagnostic Tool
    The testing is done not by time but by passes.
    The more passes the better.
    There are a significant number of false negatives if fewer than 8 passes are made.
    A false negative is a test pass when there is malfunctioning RAM.
    There is 16 GB of RAM on the computer.
    Memtest86+ version 5.01 testing takes approximately 1 - 2 hours /GB RAM
    Just 1 error is a fail and you can abort testing.
    Then test 1 RAM module at a time in the same DIMM each for 8 or more passes.
    When Memtest86+ has completed 8 or more passes use a camera or smart phone camera to take a picture and post an image into the thread.
    Memory problems. - Microsoft Community
    MemTest86+ - Test RAM BSOD Tutorials

    13) Open device manager > click view > show hidden files > expand all rows > look for any row with a yellow triangle and black exclamation mark > post images into the thread

    14) update the Bios: Version/Date Insyde F.35, 23/01/2017 > Version:F.41 Rev.A
    HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support




    Code: Event[677]: Log Name: System Source: Microsoft-Windows-Kernel-General Date: 2017-11-10T17:17:54.519 Event ID: 5 Task: N/A Level: Error Opcode: Info Keyword: N/A User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: LAPTOP-SNK6S2JT Description: {Registry Hive Recovered} Registry hive (file): '\??\C:\Users\wapar\AppData\Local\Microsoft\Windows\UsrClass.dat' was corrupted and it has been recovered. Some data might have been lost.[/quote] Code: Event[1805]: Log Name: System Source: Microsoft-Windows-Kernel-General Date: 2017-11-11T20:52:28.653 Event ID: 5 Task: N/A Level: Error Opcode: Info Keyword: N/A User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: LAPTOP-SNK6S2JT Description: {Registry Hive Recovered} Registry hive (file): '\SystemRoot\System32\Config\SOFTWARE' was corrupted and it has been recovered. Some data might have been lost.[/quote] Code: Event[1919]: Log Name: System Source: Microsoft-Windows-Kernel-General Date: 2017-11-11T22:09:45.945 Event ID: 5 Task: N/A Level: Error Opcode: Info Keyword: N/A User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: LAPTOP-SNK6S2JT Description: {Registry Hive Recovered} Registry hive (file): '\SystemRoot\System32\Config\SOFTWARE' was corrupted and it has been recovered. Some data might have been lost.[/quote] Code: Event[935]: Log Name: System Source: Display Date: 2017-11-10T20:44:25.034 Event ID: 4101 Task: N/A Level: Warning Opcode: Info Keyword: Classic User: N/A User Name: N/A Computer: LAPTOP-SNK6S2JT Description: Display driver nvlddmkm stopped responding and has successfully recovered.Event[936]: Log Name: System Source: Display Date: 2017-11-10T21:07:25.524 Event ID: 4101 Task: N/A Level: Warning Opcode: Info Keyword: Classic User: N/A User Name: N/A Computer: LAPTOP-SNK6S2JT Description: Display driver nvlddmkm stopped responding and has successfully recovered.[/quote] Code: Event[81]: Log Name: System Source: Microsoft-Windows-WHEA-Logger Date: 2017-09-15T17:10:20.384 Event ID: 17 Task: N/A Level: Warning Opcode: Info Keyword: N/A User: S-1-5-19 User Name: NT AUTHORITY\LOCAL SERVICE Computer: LAPTOP-55FLDJEB Description: A corrected hardware error has occurred.Component: PCI Express Root PortError Source: Advanced Error Reporting (PCI Express)BusBSOD when gaming windows 10 :Device:Function: 0x0:0x1C:0x5Vendor IDBSOD when gaming windows 10 :Device ID: 0x8086:0xA115Class Code: 0x30400The details view of this entry contains further information.[/quote] Code: Event[314]: Log Name: System Source: Microsoft-Windows-WHEA-Logger Date: 2017-11-10T17:09:24.946 Event ID: 17 Task: N/A Level: Warning Opcode: Info Keyword: N/A User: S-1-5-19 User Name: NT AUTHORITY\LOCAL SERVICE Computer: LAPTOP-SNK6S2JT Description: A corrected hardware error has occurred.Component: PCI Express Root PortError Source: Advanced Error Reporting (PCI Express)BusBSOD when gaming windows 10 :Device:Function: 0x0:0x1C:0x4Vendor IDBSOD when gaming windows 10 :Device ID: 0x8086:0xA114Class Code: 0x30400The details view of this entry contains further information.[/quote] Code: Event[648]: Log Name: System Source: Microsoft-Windows-WHEA-Logger Date: 2017-11-10T17:17:08.562 Event ID: 17 Task: N/A Level: Warning Opcode: Info Keyword: N/A User: S-1-5-19 User Name: NT AUTHORITY\LOCAL SERVICE Computer: LAPTOP-SNK6S2JT Description: A corrected hardware error has occurred.Component: PCI Express Root PortError Source: Advanced Error Reporting (PCI Express)BusBSOD when gaming windows 10 :Device:Function: 0x0:0x1C:0x4Vendor IDBSOD when gaming windows 10 :Device ID: 0x8086:0xA114Class Code: 0x30400The details view of this entry contains further information.Event[649]: Log Name: System Source: Microsoft-Windows-WHEA-Logger Date: 2017-11-10T17:17:08.562 Event ID: 17 Task: N/A Level: Warning Opcode: Info Keyword: N/A User: S-1-5-19 User Name: NT AUTHORITY\LOCAL SERVICE Computer: LAPTOP-SNK6S2JT Description: A corrected hardware error has occurred.Component: PCI Express Root PortError Source: Advanced Error Reporting (PCI Express)BusBSOD when gaming windows 10 :Device:Function: 0x0:0x1C:0x4Vendor IDBSOD when gaming windows 10 :Device ID: 0x8086:0xA114Class Code: 0x30400The details view of this entry contains further information.Event[650]: Log Name: System Source: Microsoft-Windows-WHEA-Logger Date: 2017-11-10T17:17:08.562 Event ID: 17 Task: N/A Level: Warning Opcode: Info Keyword: N/A User: S-1-5-19 User Name: NT AUTHORITY\LOCAL SERVICE Computer: LAPTOP-SNK6S2JT Description: A corrected hardware error has occurred.Component: PCI Express Root PortError Source: Advanced Error Reporting (PCI Express)BusBSOD when gaming windows 10 :Device:Function: 0x0:0x1C:0x4Vendor IDBSOD when gaming windows 10 :Device ID: 0x8086:0xA114Class Code: 0x30400The details view of this entry contains further information.Event[651]: Log Name: System Source: Microsoft-Windows-WHEA-Logger Date: 2017-11-10T17:17:08.562 Event ID: 17 Task: N/A Level: Warning Opcode: Info Keyword: N/A User: S-1-5-19 User Name: NT AUTHORITY\LOCAL SERVICE Computer: LAPTOP-SNK6S2JT Description: A corrected hardware error has occurred.Component: PCI Express Root PortError Source: Advanced Error Reporting (PCI Express)BusBSOD when gaming windows 10 :Device:Function: 0x0:0x1C:0x4Vendor IDBSOD when gaming windows 10 :Device ID: 0x8086:0xA114Class Code: 0x30400The details view of this entry contains further information.Event[652]: Log Name: System Source: Microsoft-Windows-WHEA-Logger Date: 2017-11-10T17:17:08.562 Event ID: 17 Task: N/A Level: Warning Opcode: Info Keyword: N/A User: S-1-5-19 User Name: NT AUTHORITY\LOCAL SERVICE Computer: LAPTOP-SNK6S2JT Description: A corrected hardware error has occurred.Component: PCI Express Root PortError Source: Advanced Error Reporting (PCI Express)BusBSOD when gaming windows 10 :Device:Function: 0x0:0x1C:0x4Vendor IDBSOD when gaming windows 10 :Device ID: 0x8086:0xA114Class Code: 0x30400The details view of this entry contains further information.Event[653]: Log Name: System Source: Microsoft-Windows-WHEA-Logger Date: 2017-11-10T17:17:08.562 Event ID: 17 Task: N/A Level: Warning Opcode: Info Keyword: N/A User: S-1-5-19 User Name: NT AUTHORITY\LOCAL SERVICE Computer: LAPTOP-SNK6S2JT Description: A corrected hardware error has occurred.Component: PCI Express Root PortError Source: Advanced Error Reporting (PCI Express)BusBSOD when gaming windows 10 :Device:Function: 0x0:0x1C:0x4Vendor IDBSOD when gaming windows 10 :Device ID: 0x8086:0xA114Class Code: 0x30400The details view of this entry contains further information.Event[654]: Log Name: System Source: Microsoft-Windows-WHEA-Logger Date: 2017-11-10T17:17:08.562 Event ID: 17 Task: N/A Level: Warning Opcode: Info Keyword: N/A User: S-1-5-19 User Name: NT AUTHORITY\LOCAL SERVICE Computer: LAPTOP-SNK6S2JT Description: A corrected hardware error has occurred.Component: PCI Express Root PortError Source: Advanced Error Reporting (PCI Express)BusBSOD when gaming windows 10 :Device:Function: 0x0:0x1C:0x4Vendor IDBSOD when gaming windows 10 :Device ID: 0x8086:0xA114Class Code: 0x30400The details view of this entry contains further information.Event[655]: Log Name: System Source: Microsoft-Windows-WHEA-Logger Date: 2017-11-10T17:17:08.562 Event ID: 17 Task: N/A Level: Warning Opcode: Info Keyword: N/A User: S-1-5-19 User Name: NT AUTHORITY\LOCAL SERVICE Computer: LAPTOP-SNK6S2JT Description: A corrected hardware error has occurred.Component: PCI Express Root PortError Source: Advanced Error Reporting (PCI Express)BusBSOD when gaming windows 10 :Device:Function: 0x0:0x1C:0x4Vendor IDBSOD when gaming windows 10 :Device ID: 0x8086:0xA114Class Code: 0x30400The details view of this entry contains further information.Event[656]: Log Name: System Source: Microsoft-Windows-WHEA-Logger Date: 2017-11-10T17:17:08.562 Event ID: 17 Task: N/A Level: Warning Opcode: Info Keyword: N/A User: S-1-5-19 User Name: NT AUTHORITY\LOCAL SERVICE Computer: LAPTOP-SNK6S2JT Description: A corrected hardware error has occurred.Component: PCI Express Root PortError Source: Advanced Error Reporting (PCI Express)BusBSOD when gaming windows 10 :Device:Function: 0x0:0x1C:0x4Vendor IDBSOD when gaming windows 10 :Device ID: 0x8086:0xA114Class Code: 0x30400The details view of this entry contains further information.Event[657]: Log Name: System Source: Microsoft-Windows-WHEA-Logger Date: 2017-11-10T17:17:08.563 Event ID: 17 Task: N/A Level: Warning Opcode: Info Keyword: N/A User: S-1-5-19 User Name: NT AUTHORITY\LOCAL SERVICE Computer: LAPTOP-SNK6S2JT Description: A corrected hardware error has occurred.Component: PCI Express Root PortError Source: Advanced Error Reporting (PCI Express)BusBSOD when gaming windows 10 :Device:Function: 0x0:0x1C:0x4Vendor IDBSOD when gaming windows 10 :Device ID: 0x8086:0xA114Class Code: 0x30400The details view of this entry contains further information.Event[658]: Log Name: System Source: Microsoft-Windows-WHEA-Logger Date: 2017-11-10T17:17:08.563 Event ID: 17 Task: N/A Level: Warning Opcode: Info Keyword: N/A User: S-1-5-19 User Name: NT AUTHORITY\LOCAL SERVICE Computer: LAPTOP-SNK6S2JT Description: A corrected hardware error has occurred.Component: PCI Express Root PortError Source: Advanced Error Reporting (PCI Express)BusBSOD when gaming windows 10 :Device:Function: 0x0:0x1C:0x4Vendor IDBSOD when gaming windows 10 :Device ID: 0x8086:0xA114Class Code: 0x30400The details view of this entry contains further information.Event[659]: Log Name: System Source: Microsoft-Windows-WHEA-Logger Date: 2017-11-10T17:17:08.563 Event ID: 17 Task: N/A Level: Warning Opcode: Info Keyword: N/A User: S-1-5-19 User Name: NT AUTHORITY\LOCAL SERVICE Computer: LAPTOP-SNK6S2JT Description: A corrected hardware error has occurred.Component: PCI Express Root PortError Source: Advanced Error Reporting (PCI Express)BusBSOD when gaming windows 10 :Device:Function: 0x0:0x1C:0x4Vendor IDBSOD when gaming windows 10 :Device ID: 0x8086:0xA114Class Code: 0x30400The details view of this entry contains further information.Event[660]: Log Name: System Source: Microsoft-Windows-WHEA-Logger Date: 2017-11-10T17:17:08.563 Event ID: 17 Task: N/A Level: Warning Opcode: Info Keyword: N/A User: S-1-5-19 User Name: NT AUTHORITY\LOCAL SERVICE Computer: LAPTOP-SNK6S2JT Description: A corrected hardware error has occurred.Component: PCI Express Root PortError Source: Advanced Error Reporting (PCI Express)BusBSOD when gaming windows 10 :Device:Function: 0x0:0x1C:0x4Vendor IDBSOD when gaming windows 10 :Device ID: 0x8086:0xA114Class Code: 0x30400The details view of this entry contains further information.[/quote] Code: Event[2926]: Log Name: System Source: Microsoft-Windows-WHEA-Logger Date: 2017-11-13T17:23:05.742 Event ID: 17 Task: N/A Level: Warning Opcode: Info Keyword: N/A User: S-1-5-19 User Name: NT AUTHORITY\LOCAL SERVICE Computer: LAPTOP-SNK6S2JT Description: A corrected hardware error has occurred.Component: PCI Express Root PortError Source: Advanced Error Reporting (PCI Express)BusBSOD when gaming windows 10 :Device:Function: 0x0:0x1C:0x5Vendor IDBSOD when gaming windows 10 :Device ID: 0x8086:0xA115Class Code: 0x30400The details view of this entry contains further information.[/quote] Code: BEDaisy BEDaisy BEDaisy Kernel Manual Stopped OK FALSE FALSE 0 5,033,984 0 08/11/2017 02:53:13 \??\C:\Program Files (x86)\Common Files\BattlEye 4,096[/quote] Code: 12/11/2017 22:47 Windows Error Reporting Fault bucket 0x154_c0000005_nt!B_TREE_unsigned_long,ST_STORE_SM_TRAITS_::_ST_HASH_ENTRY,4096,NP_CONTEXT,ST_STORE_SM_TRAITS_::ST_HASH_ENTRY_COMPARATOR_::BTreeNodeFindKey, type 0 Event Name: BlueScreen Response: Not available Cab Id: a76a8e88-3778-4f2d-bbb6-1e12a151deec Problem signature: P1: 154 P2: ffffae84f47e7000 P3: ffff9b8174d04790 P4: 1 P5: 0 P6: 10_0_14393 P7: 0_0 P8: 768_1 P9: P10: Attached files: \\?\C:\windows\Minidump\111217-24250-01.dmp \\?\C:\Windows\Temp\WER-65968-0.sysdata.xml \\?\C:\windows\MEMORY.DMP \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERF74B.tmp.WERInternalMetadata.xml These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_154_3d9bfb1309a5cc2b937678f15b45ec6dc1fff7_00000000_cab_1aca7a37 Analysis symbol: Rechecking for solution: 0 Report ID: 94e8f4fa-7662-471c-af11-f3ba2c13b21a Report Status: 0 Hashed bucket:[/quote] Code: 11/11/2017 22:13 Windows Error Reporting Fault bucket AV_nt!MiMoveValidWsle, type 0 Event Name: BlueScreen Response: Not available Cab Id: 35d960ac-ba96-4b7a-a6f8-bea2b5eb0a41 Problem signature: P1: a P2: ffffa504c25f5d90 P3: 2 P4: 0 P5: fffff8019fd4e5e2 P6: 10_0_14393 P7: 0_0 P8: 768_1 P9: P10: Attached files: \\?\C:\windows\Minidump\111117-24390-01.dmp \\?\C:\Windows\Temp\WER-60984-0.sysdata.xml \\?\C:\windows\MEMORY.DMP \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER86BA.tmp.WERInternalMetadata.xml These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_a_5ee157f78731b92b16c13f1114baee4aabd94bbe_00000000_cab_20f353be Analysis symbol: Rechecking for solution: 0 Report ID: bf09a152-f401-4741-8b79-e55d7d700306 Report Status: 0 Hashed bucket:10/11/2017 22:39 Windows Error Reporting Fault bucket AV_R_INVALID_BEDaisy!unknown_function, type 0 Event Name: BlueScreen Response: Not available Cab Id: ca8b15f4-6837-4b65-8203-8432c56c4eb5 Problem signature: P1: 50 P2: ffff9c0378c66af8 P3: 0 P4: fffff80131843cd4 P5: 0 P6: 10_0_14393 P7: 0_0 P8: 768_1 P9: P10: Attached files: \\?\C:\windows\Minidump\111017-26078-01.dmp \\?\C:\Windows\Temp\WER-119140-0.sysdata.xml \\?\C:\windows\MEMORY.DMP \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER29B1.tmp.WERInternalMetadata.xml \\?\C:\Windows\Temp\WER7168.tmp.csv \\?\C:\Windows\Temp\WER7188.tmp.txt These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_50_158f351f26d28de08bc469ff46ea8c499cbc1777_00000000_cab_1ac18a03 Analysis symbol: Rechecking for solution: 0 Report ID: 9d60c41a-47de-4d7f-9b46-1ae9b5bc6ad1 Report Status: 0 Hashed bucket: 10/11/2017 20:44 Windows Error Reporting Fault bucket LKD_0x141_Tdr:6_IMAGE_nvlddmkm.sys_Pascal, type 0 Event Name: LiveKernelEvent Response: Not available Cab Id: 0d0fa83b-b6fd-424d-b42e-a7a34b1d42eb Problem signature: P1: 141 P2: ffffae8a712ad4a0 P3: fffff80851eb647c P4: 0 P5: 2ed0 P6: 10_0_14393 P7: 0_0 P8: 768_1 P9: P10: Attached files: \\?\C:\windows\LiveKernelReports\WATCHDOG\WATCHDOG-20171110-2044.dmp \\?\C:\Users\wapar\AppData\Local\Temp\WER-12465812-0.sysdata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER859E.tmp.WERInternalMetadata.xml \\?\C:\Windows\Temp\WERA675.tmp.csv \\?\C:\Windows\Temp\WERA695.tmp.txt These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_141_bfb67e739d5e3a58fff5d4b35f8afe8466cc5665_00000000_cab_07baa7bd Analysis symbol: Rechecking for solution: 0 Report ID: eee68a5c-c657-11e7-9457-c82158754d5a Report Status: 0 Hashed bucket: 10/11/2017 21:07 Windows Error Reporting Fault bucket LKD_0x141_Tdr:6_IMAGE_nvlddmkm.sys_Pascal, type 0 Event Name: LiveKernelEvent Response: Not available Cab Id: a0d559ea-0650-4aa1-8ef8-807b12b4900a Problem signature: P1: 141 P2: ffffae8a712ad4a0 P3: fffff80851eb647c P4: 0 P5: 790 P6: 10_0_14393 P7: 0_0 P8: 768_1 P9: P10: Attached files: \\?\C:\windows\LiveKernelReports\WATCHDOG\WATCHDOG-20171110-2107.dmp \\?\C:\Users\wapar\AppData\Local\Temp\WER-13846421-0.sysdata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER750E.tmp.WERInternalMetadata.xml \\?\C:\Windows\Temp\WER970D.tmp.csv \\?\C:\Windows\Temp\WER971E.tmp.txt These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_141_0dcb7646d1e588922fc47271270f1a714441480_00000000_cab_14f79894 Analysis symbol: Rechecking for solution: 0 Report ID: 25cdfff6-c65b-11e7-9457-c82158754d5a Report Status: 0 Hashed bucket:[/quote] Code: Name NVIDIA GeForce GTX 1050PNP Device ID PCI\VEN_10DE&DEV_1C8D&SUBSYS_8259103C&REV_A1\4&7F79032&0&0008 Adapter Type GeForce GTX 1050, NVIDIA compatible Adapter Description NVIDIA GeForce GTX 1050 Adapter RAM (2,147,483,648) bytes Installed Drivers C:\windows\System32\DriverStore\FileRepository\nvhm.inf_amd64_610fc1db4748210e\nvldumdx.dll,C:\windows\System32\DriverStore\FileRepository\nvhm.inf_amd64_610fc1db4748210e\nvldumdx.dll,C:\windows\System32\DriverStore\FileRepository\nvhm.inf_amd64_610fc1db4748210e\nvldumdx.dll,C:\windows\System32\DriverStore\FileRepository\nvhm.inf_amd64_610fc1db4748210e\nvldumdx.dll,C:\windows\System32\DriverStore\FileRepository\nvhm.inf_amd64_610fc1db4748210e\nvldumd.dll,C:\windows\System32\DriverStore\FileRepository\nvhm.inf_amd64_610fc1db4748210e\nvldumd.dll,C:\windows\System32\DriverStore\FileRepository\nvhm.inf_amd64_610fc1db4748210e\nvldumd.dll,C:\windows\System32\DriverStore\FileRepository\nvhm.inf_amd64_610fc1db4748210e\nvldumd.dll Driver Version 23.21.13.8792 INF File oem43.inf (Section048 section) Colour Planes Not Available Colour Table Entries Not Available Resolution Not Available Bits/Pixel Not Available Memory Address 0xB3000000-0xB40FFFFF Memory Address 0xA0000000-0xB1FFFFFF Memory Address 0xB0000000-0xB1FFFFFF IRQ Channel IRQ 4294967288 Driver c:\windows\system32\driverstore\filerepository\nvhm.inf_amd64_610fc1db4748210e\nvlddmkm.sys (23.21.13.8792, 16.14 MB (16,923,064 bytes), 16/10/2017 03:55)[/quote] mfehidk.sys McAfee Host Intrusion Detection Link Driver McAfee
    BEDaisy.sys BattleEye anti-cheat driver

    Initially released on 8 January 2015 BattlEye – The Anti-Cheat Gold Standard » Downloads
    mfencbdc.sys McAfee Event driver Support: http://service.mcafee.com/ProductSel...033&sg=TS&pt=1
    Download (requires login): Antivirus Software and Internet Security For Your PC or Mac | McAfee
     
    zbook, Nov 12, 2017
    #10
  11. Thanks for this. I am currently running the command prompt steps. Will re installing Nvidia cost anything? Also, this is a new laptop which i bought a couple of days ago so I can return it since it has warranty. But I have alot of my files and things on the computer now so i'd rather not return it if i can fix the problem myself. What would you suggest I do?
     
    stonebuster1, Nov 12, 2017
    #11
  12. zbook New Member
    There were 4 misbehaving drivers identified.
    3 were software drivers (2 Mcafee, 1 Battleye)
    1 was a hardware driver (Nvidia)

    Ordinarily if you did not have important files on the computer I would have you return it. It should be trouble free from the start.

    If you can backup your files to a flash drive you can return the computer and reinstall the files on the replacement computer.

    Let's see what happens with the updates:
    1) bios
    2) use the HP support assistant > download it if not yet using it > update all HP drivers as needed

    There is a WHEA hardware error and that may be the last item to fix. It may get fixed with the updates of the bios and drivers.

    3) Download the HP hardware UEFI diagnostics: HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support

    HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support

    Later in the thread I'll give you instructions on running the software to test the other hardware conmponents using the HP UEFI diagnostics.

    All of the testing should be at no cost.
     
    zbook, Nov 12, 2017
    #12
  13. BSOD when gaming windows 10

    Theres a lot of steps to this which could take some time and ultimately doesn't guarantee it will be fixed. Which is why i'm tempted to return it. The replacement will have McAfee installed already so I might just delete that straight away. If it does it on the replacement then I guess its clear that I cant play high end games on it, after all the BSOD only appears when gaming..which is unusual since it's a gaming laptop and should be able to cope with that. Do you think its related to this specific computer and not the game/comp specs itself?

    Im going to continue to work through the steps anyhow
     
    stonebuster1, Nov 12, 2017
    #13
  14. sfc /scannow results

    Microsoft Windows [Version 10.0.14393](c) 2016 Microsoft Corporation. All rights reserved.C:\windows\system32>sfc /scannowBeginning system scan. This process will take some time.Beginning verification phase of system scan.Verification 100% complete.Windows Resource Protection found corrupt files but was unable to fix someof them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. Forexample C:\Windows\Logs\CBS\CBS.log. Note that logging is currently notsupported in offline servicing scenarios.C:\windows\system32>dism /online /cleanup-image /restorehealthDeployment Image Servicing and Management toolVersion: 10.0.14393.0Image Version: 10.0.14393.0[==========================100.0%==========================] The restore operation completed successfully.The operation completed successfully.C:\windows\system32>
     
    stonebuster1, Nov 12, 2017
    #14
  15. zbook New Member
    The operating system was corrupt The sfc command was able to find the corruption but was not able to fix the corruption.
    The Dism command fixed the corruption.

    Please confirm that the corruption has been fixed by running the sfc /scannow command again and posting the results into the thread.

    Each computer environment is different so you may be able to do things on one computer with identical hardware and software that you were not able to do on the other. For this computer the operating system was corrupt so anything was possible. The Mcaffee can be reinstalled in 2 weeks if there are no BSOD. It is important to have a stable computer environment. Then when the software is reinstalled if there is a BSOD you will then uninstall it and find an alternative AV product. If when you reinstall it there are no BSOD you are set to continue using the software. The 2 weeks is useful to have the stable computer environment and see the cause and effect when reinstalling the software.
     
    zbook, Nov 12, 2017
    #15
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BSOD when gaming windows 10

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