Windows 10: BSOD while playing Dota 2 primarily (othertimes too)

Discus and support BSOD while playing Dota 2 primarily (othertimes too) in Windows 10 BSOD Crashes and Debugging to solve the problem; I built my computer a little under a year ago, but over the past few days it is crashing randomly. I looked into if it was heat related with monitoring... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by mz1815, Feb 25, 2017.

  1. mz1815 Win User

    BSOD while playing Dota 2 primarily (othertimes too)

    I built my computer a little under a year ago, but over the past few days it is crashing randomly. I looked into if it was heat related with monitoring software, but GPU and CPU temps are fine. It happens more often when I play Dota 2, but I have reinstalled and validated the files. I also reinstalled steam. I attempted to system restore to a point prior to the crashing, however it still persists.

    I've been getting different crash codes between through the different crashes however the most common code is Driver IQL Not less than or Equal to.

    Thanks in advance.

    mz1815, Feb 25, 2017
  2. DqOrbit Win User

    Getting MACHINE_CHECK_EXCEPTION bluescreen error while playing Dota 2 game



    I have been playing a game called 'Dota 2' for a while. I had a Macbook Pro before I had this laptop and the game ran perfectly on my mac. I switched over to a new MSI Windows 8.1 laptop a while ago and re-downloaded Dota 2 on it. It happens randomly when
    I'm playing the game, but my whole computer will freeze for a few seconds making a loud buzzing noise and then goes to a blue screen that says MACHINE_CHECK_EXCEPTION. This doesn't happen all the time, it only happens when I am playing Dota 2 and I've had
    this issue, mostly every time I play the game.

    This is my system info:

    Screenshot - bf7b1223e3c83f8443a5f1a92b6e6d8e - Gyazo

    (Copy and paste it into your url bar)

    DqOrbit, Feb 25, 2017
  3. Dota 2 and other games lagging on Windows 10

    i also experienced the same with you playing dota 2 counter strike and dota 1 is lagging
    ronnie jrgarrido, Feb 25, 2017
  4. lifetec Win User

    BSOD while playing Dota 2 primarily (othertimes too)

    Many different bugcheck in the dumpfiles.
    The differing error codes are usually symptomatic of a lower level problem within the system. They are usually caused by one of these things:

    - BIOS issues (check for updates at the motherboard manufacturer's website)
    - overclocking/overheating - You'll know if you're overclocking or not. Please stop at least during troubleshooting.
    - compatibility issues (3rd party hardware/drivers)
    - low-level driver/system problems within windows (SFC/DISM) See this tutorial
    SFC Command - Run in Windows 10
    - faulting (broken) hardware (several different procedures used to isolate the problem device)
    - or even malware.

    Start with updating your BIOS, the latest version is 3016, you are on version 908.
    Also update all your drivers tot the latest versions from your supportpage Access Denied
    lifetec, Feb 26, 2017
  5. mz1815 Win User
    Updated the BIOs, am not overclocking, attempted the SFC didnt find anything, Attempted to reset Windows 10 but then it gave me a BSOD during the reset which was related to memory failure so I tried to do a memory diagnostic and it passed. The BSODS are infrequent but enough to make me worry to play online games.
    mz1815, Feb 28, 2017
  6. Hi,

    after all the stuff u have done u should upload a new zip generated with dm log collector.
    BSODHunter, Feb 28, 2017
  7. mz1815 Win User
    Attachment 123440
    Okay just an update some seriously wrong stuff is happening now. The crashes are often relating to a USBHUB error
    However my screen will go to black for a short amount of time (5-10 seconds) and then the clock time changed to 11/11/2308.
    mz1815, Mar 2, 2017
  8. lifetec Win User

    BSOD while playing Dota 2 primarily (othertimes too)

    Is your CMOS battery properly seated in your Mobo or it even might be a faulty battery.

    How old is your PSU?
    lifetec, Mar 2, 2017
  9. mz1815 Win User
    I attempted to switch out the battery I also reset my cmos psu is only about 8 months old but I tried with different psu so I have basically brought it down to between the motherboard and the cpu and I'm like 90% sure it's the motherboard (purchasing new motherboard to solve this once and for all)
    mz1815, Mar 7, 2017
  10. Are u sure u updated your BIOS correctly? In your last zip upload I see the old version:

    BIOS: 0908

    Theres a much newer version. U should update to this version because there are many fixes in it:

    Code: Fix Memory Frequency mismatch issue[/quote] Because the BIOS update fixes memory frequency mismatches we should wait until u updated your BIOS before doing the next steps.

    U should also remove MSI Afterburner and NZXT. Its known for causing bluescreens.
    BSODHunter, Mar 7, 2017
  11. mz1815 Win User
    MSI afterburner and NZXT were installed after the crashes to check system information. Not sure if the old BIOs would appear for older crashes still in the dump files I'm not if the zip maker takes the crashes that were while the computer was running the old BIOs.

    Okay so I have now used a different motherboard, ram, psu, ssd. THe last component of the original build is the CPU, would this be causing the crashes? I can't access the new windows installation (no internet as its just on a test bench of sorts) (that was made with a new media installation tool). Is there any chance that the cause of the BSODs is a faulty CPU? I tried the new motherboard first with the old RAM, after the crashing persisted through that I installed new RAM with the new motherboard and the crashing persisted. I then installed a new SSD with a new installation of windows and the system still crashes (now without error codes in the BSOD or the BSOD just covers half the screen and then turns black and restarts.)
    mz1815, Mar 11, 2017
  12. lifetec Win User
    Test your CPU and also your GPU
    CPU Stress Tests:

    Intel Processor Diagnostic Tool (works in Windows)
    Only need to run 1 or 2 of the tests under most circumstances.

    Prime95 Stress test your cpu
    See this tutorial Prime95 - Stress Test Your CPU

    Run Prime95 for up to three hours, unless errors occur sooner. Depending on temperatures feel fee to run the test for longer to thoroughly test overclock or system stability

    While running Prime95 your CPU will become incredibly hot, it is imperative that you keep a constant watch of your CPU temperature with a system monitoring utility such as Speccy, Speedfan or HWMonitor. If your CPU temperature does reach dangerous levels stop the Prime95 stress test to prevent inflicting damage on your CPU.
    Videotest Furmark
    To test your GPU you can use Furmark see this tutorial FurMark - GPU Stress Test

    FurMark Setup:
    - If you have more than one GPU, select Multi-GPU during setup
    - In the Run mode box, select "Stability Test" and "Log GPU Temperature"
    Click "Go" to start the test (Looks like it's "BURN-IN test" now)
    - Run the test until the GPU temperature maxes out - or until you start having problems (whichever comes first).
    NOTE: Set the alarm to go off at 90ºC. Then watch the system from that point on. If the system doesn't display a temperature, watch it constantly and turn it off at the first sign of video problems. DO NOT leave it it unmonitored, it can DAMAGE your video card!!!
    If the temperature gets above 100ºC, quit the test - the video card is overheating.
    - Click "Quit" to exit

    What you are looking for:
    - excessive heat from the GPU (report back with anything over 90ºC)
    - problems with the video display (picture is distorted or jumbled, picture turns black, etc)
    - problems reported by the program (I haven't seen this, but "just in case")
    lifetec, Mar 11, 2017
  13. BSOD while playing Dota 2 primarily (othertimes too)

    Is there any news or did you fix the problem?
    BSODHunter, May 8, 2017
  14. mz1815 Win User
    Hi, apologies for the lack of response, I managed to isolate the CPU as the component causing the BSOD issues. I am not entirely sure what happened to the CPU to cause it to become faulty. I'm not sure if the motherboard could have damaged the CPU in some way.
    mz1815, May 9, 2017
  15. Glad to hear that your that u found out more. Let us know if there are any other problems.
    BSODHunter, Apr 5, 2018

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