Windows 10: Cannot do a REFRESH of Windows 10

Discus and support Cannot do a REFRESH of Windows 10 in Windows 10 Installation and Upgrade to solve the problem; Edited since original posting: I have since found that build 10586 was the W10 Insider Preview version, which continues to be updated in parallel... Discussion in 'Windows 10 Installation and Upgrade' started by SeptimusFry, Jan 18, 2016.

  1. Cannot do a REFRESH of Windows 10


    Edited since original posting: I have since found that build 10586 was the W10 Insider Preview version, which continues to be updated in parallel with...
    build 10240, which is the RTM, or final retail version. Not sure how I ended up with the different versions as I backed off from the Insider Program, back to W7, long ago...

    Scenario: I have 2 computers, both say that they have all updates applied.

    Computer A gives the following information when I access System > About:Edition: Windows 10 Pro
    Version: 1511
    Build: 10586.63
    Product ID: finishes with AA569

    Computer B, for System > About:Edition: Windows 10 Pro
    No version or build info
    Product ID : finishes with AA812
    Using System Information tool yields slightly different results:
    Computer A:OS Name: Microsoft Windows 10 Pro
    Version: 10.0.10586 Build 10586Computer B:OS Name: Microsoft Windows 10 Pro
    Version: 10.0.10240 Build 10240
    It is not my primary problem (see below), but I cannot understand why the System > About, build number on Computer A is different to the version and build given by System Information.

    My actual problem is as follows. I have had recurring losses of internet connectivity since upgrading each of these two computers to W10. I found a link somewhere which helped to sort out Computer A. I had to download an iso file of W10Pro and then do a REFRESH, which kept all the apps and data intact. Nice.. it resolved my problem and sorted one or two I didn't realise that I had. So I thought to do the same to Computer B. However, Computer B refused to do a REFRESH, keeping apps and data intact, but would only offer a RESET, which would mean reinstalling all my apps. The reason given was as follows: You can't keep windows settings, personal files, and apps because you've chosen to install Windows 10 using a different language than you're currently using.

    Both machines were the free upgrades from Windows 7 Pro and both are configured as English(United Kingdom) with a United Kingdom keyboard. I have a legal .iso dvd of Windows 10 Pro which I am trying to do the REFRESH with. It works with one, but not with the other.

    Well, there you have it. Is there anyone available with that level of savvy who can actually suggest my way forward.

    :)
     
    SeptimusFry, Jan 18, 2016
    #1

  2. Windows 10 reboots after sleep

    I've just contacted ASUS support. They've replied that it is an issue with Microsoft Windows 10 updates and they cannot do anything about it. They've encouraged me to do the factory reset/refresh of Windows 10. Funny guys.

    D.
     
    DarekNowak, Jan 18, 2016
    #2
  3. windows 10

    What your telling me is to refresh my windows 10. I cannot, I am stuck on windows 7, so I cannot refresh that way. Will not run the media creation tool anymore, it's corrupted and has caused me to have to fully recover twice. Even tried to do reinstall
    from a backup that we used a flash drive with 8 GB. That turned out to be corrupted itself. So if you don't have any other suggestions, guess I have lost my windows 10 and will be stuck here on windows 7
     
    Flustered Elaine, Jan 18, 2016
    #3
  4. dalchina New Member

    Cannot do a REFRESH of Windows 10

    Hi, I would imagine the problem is the build difference. The two PCs are at two different build levels; 10240 was the first public release, and 10586 the build released in November. Upgrading from 10240 to 10586 is virtually a reinstallation of Windows.

    Given that you only have the one DVD, that will be one of those specific builds.

    You can freely download Win 10 installation media, so you should download the appropriate one as needed.
    Windows 10 ISO Download - Windows 10 Forums

    Refresh Windows 10

    You may also like to be aware of this repair technique, which keeps most settings and also any desktop programs installed:
    Repair Install Windows 10 with an In-place Upgrade - Windows 10 Forums
    Again, the same build of Windows as installed must be on the installation medium used.
     
    dalchina, Jan 18, 2016
    #4
  5. lx07 Win User
    Please check 2 things. Run winver in both (press *Start + R and type "winver" <enter>).

    Presumably one will say 10240 (which is the original Windows 10 release) and one will say 10586 (which is the November update).

    Then on both check the installed language. From a command prompt enter this

    Code: %systemroot%\system32\WindowsPowerShell\v1.0\powershell.exe -noexit [CultureInfo]::InstalledUICulture[/quote] You should see something like this Code: Microsoft Windows [Version 10.0.10586] (c) 2015 Microsoft Corporation. All rights reserved. C:\Users\Hali>%systemroot%\system32\WindowsPowerShell\v1.0\powershell.exe -noexit [CultureInfo]::InstalledUICulture LCID Name DisplayName ---- ---- ----------- 1033 en-US English (United States) PS C:\Users\Hali>[/quote] Your problem is (probably) you are trying to use the wrong language. UK English (en-GB) is called "English International" when you download it not "English" which is en-US.

    Only the installed language is interesting and must be the same (well and the Windows 10 Pro being the same but you said it was).

    Windows doesn't care about the keyboard layout or time-zone or anything like that.
     
  6. lx07 Win User
    When I think about it though, you don't need an ISO to do a reset or refresh anyway.

    Best you check you have the correct ISO (language is important) and do a repair install.
     
  7. Thanks for taking the time to offer some help. I got back here after solving the problem, which turned out to be stupidly simple to do (though I am not sure why...).

    I checked back on MSDN and found that since two days ago the download of the .iso file name had changed subtly, just in the number part of the file name - the first terminated in _7223712.iso and the new file _7223718.iso, so the same offering had been slightly changed. I downloaded that and went into the procedure for refreshing - I am sure you are right and there is some other way - which means mounting the .iso image as a virtual dvd (simply right-click and select mount) then clicking on setup. Unfortunately, I shall never know whether it was just the new file or what I did next. I then got to the point where it asks if you want to apply the latest updates now or later and this time I chose 'now', whereas last effort I chose 'later'. This time it went swimmingly and now the version and build on both machines are the same and my wifi problem (which was the primary reason to do this) has gone away.

    I am filling in what happened etc. so that, with your contribution, someone else coming across the same problem may find some wisdom here.

    Just one point to add. The .iso and my computer were actually different builds, perhaps that is why the update 'before' was needed and not the slightly different iso file.
     
    SeptimusFry, Apr 4, 2018
    #7
Thema:

Cannot do a REFRESH of Windows 10

Loading...
  1. Cannot do a REFRESH of Windows 10 - Similar Threads - Cannot REFRESH

  2. Cannot access computer

    in Windows Hello & Lockscreen
    Cannot access computer: I just purchased a fairly new used windows 10 computer. The previous owner did not remove their login email and password. I cannot login. I do not know the password. I am locked out. Any ideas how I can get access to my computer. I cannot get passed the login screen. Thank...
  3. Cannot find 5ghz wifi all of a sudden

    in Windows 10 Network and Sharing
    Cannot find 5ghz wifi all of a sudden: I was using my 5ghz wifi yesterday when I lost connection entirely, it has now been around 24 hours and I cannot see it in the network settings. My room-mates and my own phone can all connect easily and I have tried all the recommendations on the microsoft site and on others...
  4. Messed up Group Policy Restrictions and cannot access anything

    in AntiVirus, Firewalls and System Security
    Messed up Group Policy Restrictions and cannot access anything: Hello and I need help. I wanted to block an application on a user on my computer. But in the procress, I have messed up the operation and now nobody can access anything. I can’t even get to the Group Policy editor anymore. Does anyone have any answers! Big note I am the admin...
  5. WSE 2016 error: The server cannot refresh the full system restore wizard.....

    in Windows 10 Installation and Upgrade
    WSE 2016 error: The server cannot refresh the full system restore wizard.....: I am trying to test a full system restore of Windows 10 client backed up using WSE 2016. I have two identical Dell 8930 desktops. One has been doing backups to WSE 2016 for a year. I decided to test a full restore onto the other identical computer. I am booting over the...
  6. Safe mode active airplane mode deactivated PIN access and I cannot refresh my password...

    in AntiVirus, Firewalls and System Security
    Safe mode active airplane mode deactivated PIN access and I cannot refresh my password...: Safe mode active airplane mode deactivated PIN access and I cannot refresh my password account because internet is deactivated[ATTACH] so consequently when changing my password it is not updated by windows and I cannot enter. I need to exit of safe mode before entering...
  7. Changed Monitor to Unsupported Refresh Rate and Cannot Change it Back

    in Windows 10 Ask Insider
    Changed Monitor to Unsupported Refresh Rate and Cannot Change it Back: My monitor has a default refresh rate of 60hz, and does not support any others. Accidentally, I set the rate to 59 hz, and have been unable to change it back. Currently, I am only able to get my PC to detect the monitor if I hook up a secondary display. When I go into the...
  8. Cannot change the refresh rate

    in Windows 10 Customization
    Cannot change the refresh rate: Evening, ladies and gents. Can anyone point me on how do I change my refresh rate properly? In my graphics card settings it stands at 60Hz, but the display settings has 59Hz. I go into advanced settings, and change it from 59 to 60, click Apply, click OK, but the refresh...
  9. I cannot access the windows store, says to refresh screen

    in Microsoft Windows 10 Store
    I cannot access the windows store, says to refresh screen: Hhen I try to access the windows store I get an error and says to refresh https://answers.microsoft.com/en-us/windows/forum/all/i-cannot-access-the-windows-store-says-to-refresh/3d144f31-9f14-4d79-8720-3451849040cb"
  10. After refreshing I cannot login to my PC

    in Windows 10 BSOD Crashes and Debugging
    After refreshing I cannot login to my PC: We in our company have refreshed our PCs to HP elite with Windows 10. However we encountered an issue because when after some period of time they try to log in to their machines, it takes them long time...

Users found this page by searching for:

  1. refresh windows 10 using efi shell viglen Intel tablet