Windows 10: CD/DVD drive not recognized

I looked at the CBS log - thanks. The repairs all seem to be language pack related, but the log was cut off.

How about putting the entire CBS folder into a compressed folder (zip) and attaching that to a post - thanks. This has all of the archived logs in cab files. (right click the CBS folder and select Send to->Compressed folder. It should end up on your desktop.

Here's what I suggest going forward.

Uninstall the three HP USB Replicator Softpaqs
Turn off .NET 3.5 in Pgms & Feats - Turn Windows features on or off
restart the machine.

This sets the box back to when we started (except that the unknown device has it's driver (now known to be the wireless button driver).

After the restart:
Make sure that device installation settings allow Windows Update to provide drivers
Control Panel\All Control Panel Items\Devices and Printers
Right click the computer icon and select Device Installation settings








Then run Windows Update - who knows, it might be that simple and we might get lucky.

One more piece of data collection:
Please follow this tutorial to provide the current operating environment of your machine.
Speccy - Publish Snapshot of your System Specs

Thanks

I did mention that this was NOT going to be easy, didn't I?
Do you have the install media on a DVD or thumb drive - I might ask you to do a Refresh, but not yet.

 

Tried all of this... Drivers on both my internal drive and external USB CD/DVD drive are not functioning. They were working for a bit and now they stopped again. I fixed it previously by uninstalling and reinstalling, but neither of those are working now.

 

Okay, I could not figure out how to uninstall the Port Replicator stuff, could not find it anywhere. So, I did the refresh. Still no DVD Drive.
I reinstalled the drivers without any issues, and thanks to you, the wireless button driver.

My list from Speccy

http://speccy.piriform.com/results/2...kJOJJxZWQpFARv

I haven't reformatted old drive, so I think I'll shove it in here and poke around. Do you want anything off the old drive? Screen shots of HW or DM? (Hardware or Device Manager)

The .net Framework is still disabled. I'd disabled it before the refresh. I refreshed form DVD.
I didn't install any Port Replicator stuff, but I know the files are in here, rattling around.

Thanks for the help! I'm not giving up, just have to burn some things and get going on another project. I can reformat this HDD if needed, and reinstall fresh. I'm not afraid of hard. It's stupid that scares me! LOL

~Shelly

 

CBS Logs

I re-ran the two commands:
dism /Online /Cleanup-Image /RestoreHealth

sfc /scannow

Here are the results and the Logs

Microsoft Windows [Version 10.0.10074]
(c) 2015 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>dism /Online /Cleanup-Image /RestoreHealth

Deployment Image Servicing and Management tool
Version: 10.0.10074.0

Image Version: 10.0.10074.0

[==========================100.0%==========================]

Error: 0x800f081f

The source files could not be found.
Use the "Source" option to specify the location of the files that are required to restore the feature. For more information on specifying a source location, see Configure a Windows Repair Source.

The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log

C:\WINDOWS\system32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection found corrupt files and successfully repaired
them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
example C:\Windows\Logs\CBS\CBS.log. Note that logging is currently not
supported in offline servicing scenarios.

C:\WINDOWS\system32>


Thanks for all the help!!

 

I'll look at the stuff you posted - thanks.

Side note: You're running 10.0.074, right? That is essentially the "stable" release of Win10 - it's the only available ISO.
but ... yesterday MS released 10.0.130 (replacing the previous FAST ring rls 122). I'm downloading it now and will convert the ESD to an ISO:
ESD to ISO - Create Bootable ISO from Windows 10 ESD File - Windows 10 Forums

Most members can just upgrade through Windows Update, but since I install Win10 to a VHD, I HAVE to decrypt the ESD to create an ISO ... and do a clean install. Windows won't upgrade to a VHD - I'll probably change my install to a partition instead of a VHD as we near the Current Branch (RTM) release.

Think about changing your Windows Update to the Fast ring and updating to 130 - I'll still look at the data you provided, but it might be faster to see if MS fixed it in 130. Your choice, I'm here all week *Wink

 

I told you I was afraid of stupid in my last post, yeah?
Okay. The DVD player is recognized and working.
It was a combination of RTFM, ID10T, and PICNIC errors.
When I tried removing the MOBO to shove an extra 8 GB of RAM into the system, I either messed up a cable or a connection. So earlier, when I cracked it open, put the old HDD in, and no DVD, I knew it was my mistake. Checked the M (in RTFM) and repositioned a wire I misplaced and then I reseated the Optical Drive cable. Whichever seems to have resolved it.

Bill, you were so generous with your time! I didn't want to admit this was my mistake, but it was only fair to let you, and everyone else, know.

Thanks!

~
Shelly

 

Funny you should mention that Shelly - I was going to suggest that in my next post - NOT! *Wink

Good sleuthing and even better repair.
I'm not concerned how it happened, I just glad you figured it out.

This was nothing, I spent 3 weeks helping one member with an external drive issue and it was worth every minute when he said
- Got it fixed, backing up my data now.

Bill
.

 

Win 7 had no issue with my TSSTcorp DVD+-RW TS-H653G ATA Device. Win 10 is not detecting it:

 

I'm having a similar missing DVD drive problem on my system also. Here's some system specs:

OS Version: Microsoft Windows 10 Home, 64 bit
Processor: AMD A6-3420M APU with Radeon(tm) HD Graphics, AMD64 Family 18 Model 1 Stepping 0
Processor Count: 4
RAM: 7656 Mb
Graphics Card: AMD Radeon HD 6520G, 512 Mb
Hard Drives: C: Total - 95367 MB, Free - 53275 MB; D: Total - 540551 MB, Free - 406348 MB;
Motherboard: ASUSTeK Computer Inc., K53Z

The drive worked fine in Windows 7, and it still works in Ubuntu where I used it for watching a movie so its not a hardware issue.

Device Manager shows the DVD drive under Other Devices, but also shows it as "working properly." There is no yellow triangle displayed. I've tried deleting in Device Manager and rebooting and got the same thing. Tried the "Update Driver" option and Win 10 says its already up to date. The drive does not show up in Disk Management or (File) Explorer either. Windows can't seem to "see" it any more.

I discovered a lot of left over garbage from the upgrade to Windows 10, so I did a clean install on a freshly formatted C: partition to make sure nothing survived. Still the same missing DVD drive, though most other things seem to work okay.

 

My wife's laptop, which upgraded from Win 8.1, has no problem detecting the DVD-rom.

 

I did a Win10 "Reset", which put a fresh copy of it on and everything started working correctly. I have to add all the other programs again, though.

 

I logged in Microsoft Account and find this answer. It works for me.

DVD/CD drive in WIN-10 Tech Preview

1. Run Command Prompt as an Administrator.
2. Copy and Paste following and hit enter
reg.exe add "HKLM\System\CurrentControlSet\Services\atapi\Controller0" /f /v EnumDevice1 /t REG_DWORD /d 0x00000001
3. Type Exit and hit Enter
4. Reboot the system.

 

Gave that a shot -- and no joy. The DVD is still listed under "Other Devices" in Device Manager:







Everything else works on the laptop, even sleep mode, so this is more than just a little irritating.

 

Update:

Ran some other diagnostics and got some errors, but I'm not certain where to go from here. The laptop had the Windows 10 update, followed by a clean install. Here's the logs from the SFC and DISM utilities attached for anyone who'd like to see them (They are in a zip file.) Basically I got "source files not found" on both of them. Have no idea how to fix this, so any help is appreciated.

Cbs-n-Dism_Logs.zip

 

I have good news and bad news (Skip Paragraph Below and start with NEW INFORMATION)

The bad news is that SATA CD/DVD drives does not work in Windows 10. The good news is that IDE CD/DVD drives do work! Of course that is good news if you have an IDE drive and a IDE port on the motherboard. I don't think Microsoft will let this one hang for long, as it really going to give them a serious black eye right in the Win 10 release. A SATA CD/DVD drive may at times work in a given computer and most of the time not. That is what happened with the ASUS mother board. The Gigabyte mother board did not work with various SATA CD/DVD drives at all. The problem is with Microsoft and not the hardware. There where various other issues, but over all, I really love Windows 10. I will love it more if Microsoft is snappy with the fixes. I am a bit surprised that this was not caught earlier with all the help they where getting from the beta testers (was anyone listening???) Last thought: I have updated a virtual machine, 10 computers and 2 laptops, and as of now I give Microsoft a positive 80 percent.

NEW INFORMATION!!! (Bad news - Good news)

Note: I was wrong to say Microsoft does not support SATA CD/DVD drives. I did have success upgrading to Windows 10 on other computers with them installed. It's just that this has been a very frustrating experience.

First the Bad News:

Tried the IDE Drives and they did not work. Strange stuff happening such as when I place a disk in the drive It was treating it something like a USB drive. This was to be a disk read test of an already closed disk, The writing of a disk where far from functional. Albeit I removed the IDE drives from both computers and replaced back the SATA drives.

Now the Good News:

What I did this time is unplug my SATA Hard Drive and replaced it with the CD/DVD Drive (Plugged HD in another port) - In short it worked on three restarts.
I boldly added the other drive and that worked also. Mind you that I have tried several different ports before but with out swapping with a hard drive. (That was the sometimes works and sometimes not on various restarts)

I tried the same method on the other computer and that was also a success on more then one restart.

It could be my method or it could be a Microsoft update as an update did come through during all that experimenting.

I apologize for all the hassle my first paragraph had caused. I left it as it was interesting about the IDE drive thing.