Windows 10: Computer crashes when playing Starcraft II

I've been playing Starcraft II on my laptop for a few months now, but this morning, the computer completely crashes, typically a couple minutes into play. The computer doesn't BSOD, it just simply shuts down, instantly. I've attached some logs below (gathered as directed in the BSOD posting instructions), and here's a screenshot of my Reliability Monitor, which shows the crashes. I've already tried updating my graphics driver, but that doesn't seem to have helped. Please help me troubleshoot this, as I'm a little scared that this half-year-old laptop might already be dying, and I can't afford a new one. Thanks!

:)

 

Computer Crashing Frequently when I play games like Skyrim and Starcraft 2, and I don't know how to fix it.

I've been having some damnable issue with my computer: it keeps crashing when I play games like Skyrim and Starcraft 2, and I don't know how to fix it. I've tried the usual troubleshooting, like reformatting my computer, updating drivers, re-seating my graphics
card and some such, but it still keeps coming back. These are the mini dumps:

https://dl.dropboxusercontent.com/u/1577610/report.html

Please help me.

 

Software on Apps & Features will not delete

I installed a game, software, called Starcraft II.

Now I think I did not uninstall it properly, as it is
still listed in Apps & features in my System menu.

I have scanned my hard drive for missing files that could be located by
Apps & features but I have not come across any Blizzard or Starcraft II files.

I am hoping that I can remove the StarCraft II icon, and free up any space which is being used up in the process.

Help me Microsoft Community your my only hope !

 

The logs indicate that there is a hardware error. Digging deeper it looks like the CPU may be overheating or causing a problem. Make sure the fans are working and are free of dust.

Code: WHEA_UNCORRECTABLE_ERROR (124) A fatal hardware error has occurred. Parameter 1 identifies the type of error source that reported the error. Parameter 2 holds the address of the WHEA_ERROR_RECORD structure that describes the error conditon. Arguments: Arg1: 0000000000000000, Machine Check Exception Arg2: ffffa00595549688, Address of the WHEA_ERROR_RECORD structure. Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value. Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value. 1: kd> !errrec ffffa00595549688 =============================================================================== Common Platform Error Record @ ffffa00595549688 ------------------------------------------------------------------------------- Record Id : 01d26e6b6d2d5ac0 Severity : Fatal (1) Length : 928 Creator : Microsoft Notify Type : Machine Check Exception Timestamp : 1/14/2017 13:38:24 (UTC) Flags : 0x00000002 PreviousError =============================================================================== Section 0 : Processor Generic ------------------------------------------------------------------------------- Descriptor @ ffffa00595549708 Section @ ffffa005955497e0 Offset : 344 Length : 192 Flags : 0x00000001 Primary Severity : Fatal Proc. Type : x86/x64 Instr. Set : x64 Error Type : BUS error Operation : Generic Flags : 0x00 Level : 3 CPU Version : 0x0000000000660f51 Processor ID : 0x0000000000000000 =============================================================================== Section 1 : x86/x64 Processor Specific ------------------------------------------------------------------------------- Descriptor @ ffffa00595549750 Section @ ffffa005955498a0 Offset : 536 Length : 128 Flags : 0x00000000 Severity : Fatal Local APIC Id : 0x0000000000000000 CPU Id : 51 0f 66 00 00 08 04 00 - 0b 32 d8 7e ff fb 8b 17 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 Proc. Info 0 @ ffffa005955498a0 =============================================================================== Section 2 : x86/x64 MCA ------------------------------------------------------------------------------- Descriptor @ ffffa00595549798 Section @ ffffa00595549920 Offset : 664 Length : 264 Flags : 0x00000000 Severity : Fatal Error : BUSLG_GENERIC_ERR_*_TIMEOUT_ERR (Proc 0 Bank 4) Status : 0xfe00000000070f0f Address : 0x00000000d3664024 Misc. : 0xd00a0fff01000000[/quote] I suggest you run a test of your CPU using Prime95. Please follow the instructions in the tutorial carefully and especially the part about monitoring the temperatures and stopping if they get too hot.

Report back on the results.

 

I've had it running over an hour without problems. The laptop isn't overheating either. I'll keep it running, but what further steps should I take? I recall that my computer installed an update last night. Should I try to uninstall it?

 

I uninstalled the update, and that didn't work. Then I reinstalled Windows and Starcraft II, and it's still crashing. I'm really not sure what to try at this point.

 

The test ran successfully which is good. I do not think your CPU is faulty, I was concerned it was getting too hot and causing problems with communication via the BUS. There is another stress test you can run called Furmark which I recommend you try next.

 

I just ran the test for 3 hours, with no problems, and I just started it again. It is normal that it is at 3 fps, right? Here's a screenshot:

Attachment 117228

 

I'm wondering if we are chasing the wrong thing here. You say the crashes are instant and no BSOD shows up. I have been looking at the various BSOD events which may not be connected. The most recent crash dumps for 14th Jan are happening only a few seconds after the session start time and this can be symptomatic of a power supply problem, say a faulty power socket or connection. Did you have problems like this on the 14th?

The earlier crash dump for 4th Jan shows a problem with nbdrv.sys which is a from an Internet traffic control monitoring tool. I would try disabling or removing that software for now. Looking deeper there is also mention of a vboxdrv.sys problem which is the Virtual Box software. Starting with a clean boot may be a useful diagnostic route to eliminate some of the software running on your system.

 

I didn't have any problems before the 14th, and played almost daily. The system runs fine, being on for hours at a time, except for when I'm playing Starcraft II (I don't play any other games, so the system doesn't really feel much stress otherwise, though). Since reinstalling Windows, it now crashes almost instantly, but only in game. The menus and matchmaking seem to run fine as before. I've had Virtualbox installed for months, without any updates recently. I'll do a clean boot, and then upload the log files again.

 

Alright. Did a clean boot, and only ran Starcraft II. It still crashed. Here's the logs. (The crash was this morning, on the 18th.)

 

This was not a BSOD event, there is no crash dump file for the 18th to examine. Something is causing the PC to shutdown. Please fill out your full system specs including the power supply details, hard drives etc.