Windows 10: Computer Hangs while Scanning viruses using SpyHunter!!

Unfortunately, you have to get the virus(es) off the system before you can do any repair work. *Sad
Are you able to run ADWCleaner in Safe Mode?
Please have a read here:
[update] Shopperz Alters Dnsapi.dll | Malwarebytes Labs

.

 

You might try running a SFC Scannow to see if it can fix the affected files.

@simrick, I'm aware that the usual course of action is to remove everything first before rebuilding, but it sounds like some of the system files were damaged & could be preventing the AV's from doing their job. I'm thinking it might be possible to restore the damaged OS files back to a working state to aid with the removal of the virus. Your thoughts on that?

If you cannot repair the system & remove the malware, then the best option would be a clean install. I know this is a PIA, but it sounds like there is a lot of corruption on your OS & rescue may not be possible.

Repair Install Windows 10 with an In-place Upgrade - Windows 10 Forums

 

Hi Borg.
Based on what the Malwarebytes page says on this particular infection:

After removing the infection, the writer of the article was indeed able to repair the corrupt dnsapi.dll files using sfc /scannow.

So, I suppose he could try it, but I am thinking, if the infection is still active, (as the OP says), it will just revert back to the modified files. It couldn't hurt though.

 

I'm hoping that enough of the infection was removed, or at least crippled that the corrupted files can be repaired.

Consider doing it while there is no net access so the malware can't "call for help" so to speak. I hope that helps you fix the PC Win98. But as stated, if the corruption is too severe you may have to consider a clean install.

Thank you @simrick *Smile

 

There is another option, if he has access to another system, to download Kyhi's WinPESE media to a flash drive, and boot the infected system to it. Kyhi has Malwarebytes Antimalware on there. He won't be able to update the virus definitions (I don't think), but he may be able to get rid of the infection that way. He would also be able to copy all his data off the hard drive while he's in there, in case the clean install becomes necessary.

 

Hi guys thank you so much but It seems my windows was stuck and One very important thing I found was that my system was stuck with major windows update and the "Windows Defender" was turned off by the viruses so after some clean-up I desperately tried to turn it on ,Since group policy is not in Windows 10 home I found alternate methods to do so off internet.
but now Three main things happened
I updated windows 10 after turning on windows defender.
Scanned with viruses and ran some guides to how to fix the corrupted windows files and ran a system's check to fix the windows files.It seems I'm virus free
Maleware bytes and previous working AV"s are not detecting viruses.
Adwcleaner is detecting junk and you know other stuff about 500 stuff but it gets hanged in safe mode or normal modes.
my system is fast seems secure not detecting errors from any-one except adwcleaner is hanging up.So guys can you help me out with adwcleaner?one last thing @borg @ simrick
Big salutes to all you guys *Biggrin thanks mates

 

Hi.
Let's see if this doesn't help, now that you have some control over the system:

Create a restore point.
Put your system in a clean boot state (see part 1 here):
Clean Boot - Perform in Windows 10 to Troubleshoot Software Conflicts - Windows 10 Forums

Then, run these, in this order:
RKILL
TDSSKiller (select all options, bottom to top - it will reboot to scan properly)
RKILL (again, because everything RKILL does is undone by a reboot)
JRT
TempFile Cleaner
ADWCleaner (it will reboot to clean)
Malwarebytes Antimalware (run a custom scan, select the box to scan for rootkits, and check the box to scan your entire system drive)
Ccleaner - run on browsers and clean out temp + cache, then run on registry.

Let us know if ADWCleaner runs better with a clean boot, after running the other tools. That might help.

 

Any thoughts/comments on trying Malwarebytes Chameleon?

Malwarebytes | Chameleon - Free Malware Removal Tool

 

Hi
Well this blows I tried running adwcleaner and got stuck and my system got hanged totally.
Seems this ain't over yet.
Holy mother of viruses
Anyways bro It seems I cannot get a system restore,Do you think I should proceed?
I have Data on my PC I consider Gold otherwise I was just gonna do a new windows man.I can't copy all of this and have some backup though



That's the error.My disk protection for C is on I have no Idea how to create a restore point.
I want to proceed without a restore point? Should I?

 

It's quite common that System Restore won't work, as one of the first things infections do is disable that. You could proceed with the scans and see what happens/if they help. If not:

I would boot the system to Kyhi's rescue media and get all your data copied off the drive for safe keeping. Make sure that data gets scanned for infections, as you don't want to re-introduce them in the future.

You will find Malwarebytes Antimalware on that rescue media, and you could try running that on your OS drive, while you're booted to it.

Honestly, I think your best bet at this point is a clean install, once you get your data saved. That particular infection is quite damaging to OS files, and difficult to recover from.
Windows 10 - Clean Install - Windows 10 Forums

I would chose custom install, and delete all partitions one by one, until you have nothing but a completely unallocated drive, then install Windows, and it will create the necessary partitions. No need to enter any key, as your activation will be found on the MS servers once you're online.

 

Agree, I know it's a PIA, but sometimes the system gets too corrupted to repair & a clean install is the best way to go.

Any files you save, make sure to thoroughly scan them before re-introducing them to your system as some of them could contain malware.

This doesn't help you now, but once everything is restored, you can make a system image & if something this severe happens again, you can recover to the point when you made the system image. Keep it on an external drive that is not always connected to the computer & make regular back ups. Keep several older images in case you inadvertently make a image with malware on it.

System Image - Create in Windows 10 - Windows 10 Forums

Be sure to wipe the drive to make sure nothing remains on it. Some malware can survive a reinstall. You can find some free tools here:

Five hard disk cleaning and erasing tools - TechRepublic

 

Or i could keep using my computer because Only time i get hanged and see problems creep up is when I run adwcleaner.
If i don't run adwcleaner I'm good man ,My system is flawless.
So I can't really backup my data man ,I got 6 months to go till my cambridge exams and I can't get this data off somewhere else.
I just want my system to hang in there for 8 months then I'm gonna do a reinstall because I cannot just do it man,You know.
I have confidence my system can go that long because there are no major infections now.
Side thought Much of the detected stuff is just junk.

 

Hmmm....risky, but your call, of course. Please go ahead and mark the thread as solved, if you're satisfied.
Wish you luck with your exams. Cheers! *Smile

 

Thanks lots guys this forum is amazing.
I followed your post simrick I used clean boot to clean everything off except the only problem that is hanging my system and starts to slow down my computers booting and blacked out loading but of-course my OS works just normal afterwards.
It works flawless if i don't mess with through adwcleaner -_-
Heres what it is
Services//UCGuard


The pesky uc.exe ,This uc browser virus was automatically installing uc browser and other problems but somehow seems to be the only thing left alive.
Its not causing problems though just that it hangs Adwcleaner up and no-way trying to go away.
Clean boot :Nope
Safe mode: Rkill etc etc Nope
Any chances I can finish this off manually through services?or other fixes

 

Seems like you have to reinstall the OS.