Windows 10: Customize OEM Support Information in Windows 10

How to: Customize OEM Support Information in Windows 10

How to Customize OEM Support Information in Windows 10


The OEM (Original Equipment Manufacturer) support information in Windows includes the logo, manufacturer, model, support hours, support phone, and support URL for your PC.

If you purchased a PC from a vendor, it'll usually already have all of the OEM support information in the "System" window in Settings and Control Panel.

If you build your own PCs, then you can add your own support information.

This tutorial will show you how to customize the OEM support information for your Windows 10 PC.

You must be signed in as an administrator to be able to customize OEM support information.


EXAMPLE: OEM Support Information in System window in Settings and Control Panel









Here's How:

1. Press the Win+R keys to open Run, type regedit into Run, and click/tap on OK to open Registry Editor.

2. Navigate to the registry key below in the left pane of Registry Editor. (see screenshot below)
*Arrow HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\OEMInformation





3. Do step 4 (logo), step 5 (manufacturer), step 6 (model), step 7 (support hours), step 8 (support phone), and/or step 9 (support URL) below for what OEM information you want to add, remove, or customize. When finished, go to step 10 below.


4. To Add, Remove, or Customize "Logo"


Note This specifies the path to the logo of the manufacturer.

• The logo must be located on the PC. It is recommended to have the logo file in the "C:\Windows\System32" folder.
• The logo must be a .bmp file.
• The logo must be a 32-bit color.
• A logo larger than 120x120 pixels will be automatically scaled to 120x120.
• The logo will only show on the System window in Control Panel, and not in Settings.

A) In the right pane of the OEMInformation key, double click/tap on the Logo string value to modify it. (see screenshot below step 2)


Note If you don't have a Logo string value, then right click or press and hold on an empty space in the right pane of the OEMInformation key, click/tap on New, click/tap on String Value, type Logo for the name, and press Enter.

If you wanted to remove the logo from the System window instead, then right click or press and hold on the Logo string value, click/tap on Delete, click/tap on Yes when prompted to confirm, and go to step 3 above.

B) Enter the full path of the logo.bmp file, click/tap on OK, and go to step 3 above. (see screenshot below)





5. To Add, Remove, or Customize "Manufacturer"


Note This specifies the name of the manufacturer with a maximum length of 256 characters.

A) In the right pane of the OEMInformation key, double click/tap on the Manufacturer string value to modify it. (see screenshot below step 2)


Note If you don't have a Manufacturer string value, then right click or press and hold on an empty space in the right pane of the OEMInformation key, click/tap on New, click/tap on String Value, type Manufacturer for the name, and press Enter.

If you wanted to remove the manufacturer information from the System window instead, then right click or press and hold on the Manufacturer string value, click/tap on Delete, click/tap on Yes when prompted to confirm, and go to step 3 above.

B) Enter the name your want for the manufacturer, click/tap on OK, and go to step 3 above. (see screenshot below)





6. To Add, Remove, or Customize "Model"


Note This specifies the name of the PC model with a maximum length of 256 characters.

• The model information will only show on the System window in Control Panel, and not in Settings.

A) In the right pane of the OEMInformation key, double click/tap on the Model string value to modify it. (see screenshot below step 2)


Note If you don't have a Model string value, then right click or press and hold on an empty space in the right pane of the OEMInformation key, click/tap on New, click/tap on String Value, type Model for the name, and press Enter.

If you wanted to remove the model information from the System window instead, then right click or press and hold on the Model string value, click/tap on Delete, click/tap on Yes when prompted to confirm, and go to step 3 above.

B) Enter the name and/or number your want for the model, click/tap on OK, and go to step 3 above. (see screenshot below)





7. To Add, Remove, or Customize "Support hours"


Note This specifies the hours that support is available for the OEM with a maximum length of 256 characters.

A) In the right pane of the OEMInformation key, double click/tap on the SupportHours string value to modify it. (see screenshot below step 2)


Note If you don't have a SupportHours string value, then right click or press and hold on an empty space in the right pane of the OEMInformation key, click/tap on New, click/tap on String Value, type SupportHours for the name, and press Enter.

If you wanted to remove the support hours information from the System window instead, then right click or press and hold on the SupportHours string value, click/tap on Delete, click/tap on Yes when prompted to confirm, and go to step 3 above.

B) Enter the support hours you want, click/tap on OK, and go to step 3 above. (see screenshot below)





8. To Add, Remove, or Customize "Support phone"


Note This specifies the telephone number(s) to call for support for the OEM with a maximum length of 256 characters.

A) In the right pane of the OEMInformation key, double click/tap on the SupportPhone string value to modify it. (see screenshot below step 2)


Note If you don't have a SupportPhone string value, then right click or press and hold on an empty space in the right pane of the OEMInformation key, click/tap on New, click/tap on String Value, type SupportPhone for the name, and press Enter.

If you wanted to remove the support phone information from the System window instead, then right click or press and hold on the SupportPhone string value, click/tap on Delete, click/tap on Yes when prompted to confirm, and go to step 3 above.

B) Enter the support phone number(s) you want, click/tap on OK, and go to step 3 above. (see screenshot below)





9. To Add, Remove, or Customize "Support URL"


Note This specifies the support website page URL for the OEM.

A) In the right pane of the OEMInformation key, double click/tap on the SupportURL string value to modify it. (see screenshot below step 2)


Note If you don't have a SupportURL string value, then right click or press and hold on an empty space in the right pane of the OEMInformation key, click/tap on New, click/tap on String Value, type SupportURL for the name, and press Enter.

If you wanted to remove the website "online support" information from the System window instead, then right click or press and hold on the SupportURL string value, click/tap on Delete, click/tap on Yes when prompted to confirm, and go to step 3 above.

B) Enter the URL of the website you want (ex: step 3 above. (see screenshot below)




10. When finished, you can close Registry Editor if you like.


That's it,
Shawn


Related Tutorials

• How to Change Registered Owner and Organization of your Windows 10 PC
• How to Add Support Contact Information to Windows Defender Security Center in Windows 10

:)

 

In Windows 10 Support Information in System Properties not showing OEM Information

Hi Darth,

OEM information bears the information about the device's make, model, manufacturer's logo, and the support information. This will not appear if you have a custom-built computer or have installed a clean copy of Windows 10. Should that be the case, we suggest
posting your query in TechNet Forums for manually adding your OEM information through the use of Registry Editor.

Should you need further assistance. We'll be glad to assist you.

 

In Windows 10 Support Information in System Properties not showing OEM Information

Just an information about using a different user account, there is a possibility that the account you're in is corrupted and if it is, it affects the system and that may lead to this issue you're having.

Let's try restoring the registry of your computer first; then, create another new user. In the new user, reprocess what you were doing in the registry to show the OEM information in the system properties. That should do.

Let us know what happens after the suggestion.