Windows 10: Disc Media Not Reconized

From another post in the community. https://support.microsoft.com/en-us...s-not-recognized-by-windows-or-other-programs

I have tried:

*uninstalled BD-rom driver Rebooting,

*uninstalled ATA Drivers Rebooting

*Checked for Upper and lower limits to delete in the Registry which are not present.

*added the Controller0 entery for the atapi registry.

None of which has solved the issue.


Windows will not recognize Blu ray, DVD, Disc, etc. if Desktop was booted without any disc in the drive, however, if a Blu ray is present in the drive before booting, the media will be recognized and played, i also can then swap out with a blank disc and burn music to a disc.


Even a blank disc won't be detected if booted with and empty drive.

:)

 

Installation media boots to command prompt

I've just booted from known working install media to see exactly what it does when booting. The sequence of events is...

1. Windows logo on a black screen
2. circling dots appear beneath the logo
3. light blue 'Please wait' screen with circling dots
4. a command prompt window (very briefly)
5. the initial Setup page appears

Do you see steps 1-3? If so, it appears you have stopped at step 4, suggesting that something on the disc cannot be read.

Does the disc boot properly in another machine? If so, try cleaning the laptop's drive lens then try booting from the disc again.

If not, make new install media with Microsoft's Media Creation Tool, either as a bootable USB, on an ISO that you can burn to another disc. At Step 8 in Option One of this tutorial you can choose between making a USB or an ISO.

Download Windows 10 ISO File

 

Burning photos to a CD Disc

Hi Jimmy,

We suggest that you use Windows Media Player to burn the images. Please follow the steps below:

• Open Windows Media Player.
• In the Player Library > Burn tab > select
  Burn options.
• Choose Audio CD or Data CD or DVD.
• Insert a blank disc into your CD or DVD burner. (Select the drive you want to use if your PC has more than one CD or DVD drive)
• Search for the items in your Player Library that you want to burn to the disc, and then drag them to the list pane (on the right side of the Player Library) to create a burn list.
• When you're finished with the list, select Start burn.

Note: If necessary, click the Clear list button to remove all items from the previous burn list.

Let us know how it goes.

 

Windows Media Player can"t detect a disc

Hi
Ginamontenegro,

Thank you for writing to Microsoft Community Forums.

Could you please help me with the below questions:

• What is the format of the Disk?
  
• Do you receive any error message when you insert the disk?
  
• Have you checked if the disk is working in any other PC?
  

I suggest you to follow the steps mentioned below:

Method 1: Starting the service.

1. Press Windows and
   R key together on your Keyboard.
2. Type Services.msc and hit enter.
3. Search for “Shell Hardware Detection".
   
4. Right click on the service, select Properties > Change Startup type to Automatic.
   
5. Click on Start to start the service > Click on Apply and Ok.
   

Method 2: Run the Inbuilt troubleshooter.

1. Click on the Settings icon from the start menu.
   
2. Click on Updates and Security> Click on Troubleshoot from the left panel of the window.
3. Click on Hardware and Devices > Click on Run the troubleshooter.
   
4. Follow the on screen instructions and check if it fixes the issue.
   

If you are able to view other discs except one, then the issue could be with the disc that you are trying to access. There could also be a possibility that the format of the media is not supported by Windows
Media Player. However, to check if the CD\DVD drive is working fine, I would suggest you to follow the steps mentioned in the article on
Your CD or DVD drive
is not recognized by Windows or other programs.


Hope it helps.

Roohi Taj S

Microsoft Community - Moderator