Windows 10: dm log collector.exe "generating msinfo report" taking an hour

Hi.
I am hoping to post a BSoD issue but the dm log collector executable is taking quite long. I see it should take a while, but just wondering if it has stopped?

The green bar has been in the same position for at least an hour (see attached).

My original BSoD occurred 5 days ago, which I have partially fixed but their are remaining issues: the Office suite (365 Pro Plus), Acrobat Reader, Windows Defender and possibly more wont open. Also, getting error code 0x800b0100 after Start-up and 0x80070057 when trying to use Windows Troubleshoot.

Have attached a copy of Dump Files and an Event Log (via Reliability test).

:)

 

" SOFTWARE UPDATE FAILED "

SO HERE'S THE LINK TO THAT PIC

http://i26.tinypic.com/2ihbdco.jpg

CAN U PLZ CHECK IT ACTUALLY I HAVE USED THE NOKIA SOFTWARE UPDATER B4 ... BUT I DONT KNW WHY I M GETTING THIS ERROR NOW

 

" SOFTWARE UPDATE FAILED "

i have installed windows xp sp2

previously i was using windows media center i thought i might b facing this probs due to that but then i changed it to windows xp ! n moreover i have also shown to nokia service center executives but they were not having the latest updates available ......
my pc suite is showing that new update version of firmware is available but i cudnt download it

oh gawd wat to do ?

i tried in another pc then again i got an error u need to have minimum 256 ram

please cant it b rectified ? there must b any solution to this probs please help me guyz

god bless all of u thanx

 

Kill it, then run it again but try right clicking on dm_log_collector.exe and select Run as Administrator. See if that allows it to finish.

Take about two minutes to run o n my system.

 

No luck. Been over 10 minutes now. I also tried Saving a copy of MSINFO32.txt from within Windows 10, but it hangs at the "Printing" stage again.

However, on Cancel, I get a further list, see pic.

 

Try running this from a Elevated Command Prompt:

msinfo32 /nfo "%USERPROFILE%\Desktop\msinfo32.nfo"

Does that complete?
How many printers do you have?
Are they all connected and powerd on?

 

Same result, hanging up at Printing stage but returned to the command line prompt when Cancel was selected. The first method (after selecting Cancel) actually made a zip file on Desktop - maybe this will be enough?

My one printer has been off all day. It works over Wi-Fi.

 

I have attached the zip file, in case it is of any use. Thanks for your help, by the way.

Geoff.

 

Maybe turn the printer on? I don't see why it would matter but what the heck, worth a shot.

I don't see a new zip file.

 

I can see the zip file attached, dated 22-02-2017 225229.

Printer turned on. Will try again.

Update: Still hangs on Printing, with printer turned on. I may be offline for a few (8) hours.

 

Zip had everything but msinfo32.nfo so that's good. Last dump indicates a problem with iaStor.sys.
Code: ffffe600`ee3f98b8 fffff800`21600418*** WARNING: Unable to verify timestamp for dump_iaStor.sys *** ERROR: Module load completed but symbols could not be loaded for dump_iaStor.sys dump_iaStor+0x418[/quote] The one installed is old: 13/04/2010 17:44:16 C:\WINDOWS\system32\drivers\iaStor.sys.
Driver Description: Intel Storage drivers
Driver Update Site: Drivers & Software

I don't see anything newer, maybe you will have better look searching. The last one I found was for Windows 7 X64 and has the same date as what you already have installed.

 

Thanks Rich. Just back online now.

I had left my laptop in sleep mode for past 20 hours. I've just opened it up, and some unknown device is being installed, very slowly. I didn't expect this. Have you any idea what this device may be - I certainly didn't request it?

Would it be safer to stop it?

Geoff

Added: Do you know if I can stop the install, and check what was trying to be installed (e.g. failed installation, logged somewhere)?

Update: I closed it down, not knowing if it was a legitimate "device" install.

 

I've never seen or heard of a illegitimate device driver install.

Sleep can cause problems with some device drivers so it's possible what you saw wan normal. Would have been nice to know what it thought it was installing.

What does Device Manager look like? Any yellow marks?

 

Another problem: I can access Control Panel but cannot get into View Devices and Printers - it hangs up with the hour-glass symbol and won't allow to be closed or minimised.

I'm losing patience with all these problems now. I have backed up all my necessary files.

Would a re-installation of Windows 10 solve the problems:

• be able to run MS Office files (Excel, Word etc.)
• fix any driver issues
• fix the ox800..... errors
• return the system to normal working order

I have a Windows 10 ISO on USB (attached snip of file contents, total number of files & directories).

Thanks for help, again.
Geoff

 

Sorry, but I can't answer that question. A Clean Install will improve things but I don't know if it will solve all the problems.

Read here and you can see exactly what the ISo is of: How to See what Language, Edition, and Architecture of Windows 10 for a ISO file