Windows 10: dm log collector.exe "generating msinfo report" taking an hour

Discus and support dm log collector.exe "generating msinfo report" taking an hour in Windows 10 BSOD Crashes and Debugging to solve the problem; Would a re-installation of Windows 10 solve the problems: be able to run MS Office files (Excel, Word etc.) fix any driver issues fix the ox800........ Discussion in 'Windows 10 BSOD Crashes and Debugging' started by Uni, Feb 21, 2017.

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  1. AXE0
    axe0 New Member

    dm log collector.exe "generating msinfo report" taking an hour


    Unfortunately no guarantee is given, but a clean install should solve those problems.

    However we need to take into account that
    • the hardware of your system is fine
    • the installation media is not corrupted
    • the hardware with which you're planning to clean install is fine (e.g., USB, CD)
    If all those requirements are alright (what mostly is the case), you may expect that the issues should be resolved.
     
    axe0, Feb 24, 2017
    #16
  2. UNI
    Uni Win User

    Hi. Thanks for reply.

    Could you suggest how to ensure:


    • the hardware of my system is fine
    • the installation media is not corrupted
    • the hardware with which I'm planning to clean install is fine (e.g., USB, CD)


    I think I should probably start from scratch, to re-install Windows 10. I have only partial functionality in:


    • Control Panel (can't see dates for installed programs etc).
    • Control Panel (Troubleshooting Hardware and Devices - Device Diagnostic error code 0x80070057, Source: engine, Context: Elevated. Also had 0x80070490 error, Context restricted)
    • Settings (Windows update errors - I can see last update: KB3213986, on 20th Feb, but Checking for updates gave error: 0x800705b4
    • Command line (I have been able to run chkdsk but some other cmd's won't work).

    I have a 16 GB USB, which was formatted (FAT32) and has Windows 10 ISO burned on (see Screenshot earlier in this thread), but would happily re-format and start again.
     
    Uni, Feb 24, 2017
    #17
  3. AXE0
    axe0 New Member
    In regards to the everything but the HDD, you'll experience stability issues that won't go away when changing OS and/or reinstalling the OS.
    For the HDD, it could take a longer amount of time before any stability issue occurs.
    Download the attached zip file, extract it and import the file in eventviewer (search eventvwr.msc after pressing windows logo + r)
    The file will create a custom event view that provides events related to the HDD (like paging errors, bad blocks that have been found and chkdsk logs)
    Attachment 122766


    For the USB, a chkdsk with /r switch should be enough.
    For the installation media, I would personally recommend to download a fresh ISO.
     
    axe0, Feb 24, 2017
    #18
  4. UNI
    Uni Win User

    dm log collector.exe "generating msinfo report" taking an hour

    I cannot start eventvwr.msc since This app has been blocked for your protection..... mmc.exe.....
    This message has appeared frequently.Chkdsk /r : type of file system is FAT 32
    Chkdsk cannot run because the volume is in use with another process. Chkdsk may run if this volume is dismounted first.
     
    Uni, Feb 24, 2017
    #19
  5. AXE0
    axe0 New Member
    axe0, Feb 24, 2017
    #20
  6. UNI
    Uni Win User
    Okay. have Event Viewer console open (See attached).

    What to do next?
     
    Uni, Feb 24, 2017
    #21
  7. UNI
    Uni Win User
    Just managed to import you Custom View:

    I may have attached the .xml file
     
    Uni, Feb 24, 2017
    #22
  8. AXE0
    axe0 New Member

    dm log collector.exe "generating msinfo report" taking an hour

    Please choose 'save all events in custom view...' instead, that way we can have a closer look at the events.

    EDIT: of course, upload the saved events *Smile
     
    axe0, Feb 24, 2017
    #23
  9. UNI
    Uni Win User
    Uploaded zip file of .evtx
    Original file size = 1 MB

    Thanks for help so far.
     
    Uni, Feb 24, 2017
    #24
  10. AXE0
    axe0 New Member
    Please reupload it, I can't find it anywhere.
     
    axe0, Feb 24, 2017
    #25
  11. AXE0
    axe0 New Member
    It looks like both hard drives are in a bad shape.
    I notice a chkdsk log, chkdsk without any parameter in command prompt or via Windows Explorer unfortunately won't help much.

    Going back to the requirements for a clean install, it may help fix problems but it will also result in new problems with the amount of errors. Recommendation, replace both hard drives and clean install on a new hard drive.
     
    axe0, Feb 25, 2017
    #26
  12. UNI
    Uni Win User
    That sound drastic. PC was working well until I tried to install MySQL just over a week ago. But, you are the expert.
    Do I have two hard drives on this laptop?
     
    Uni, Feb 25, 2017
    #27
  13. AXE0
    axe0 New Member

    dm log collector.exe "generating msinfo report" taking an hour

    The logs report errors starting around november last year.

    Mainly these 2 event errors are present, which is why I said 'both'.
    Code: The driver detected a controller error on \Device\Harddisk1\DR1. The driver detected a controller error on \Device\Harddisk2\DR29.[/quote]
     
    axe0, Feb 25, 2017
    #28
  14. UNI
    Uni Win User
    Okay, I was working on large files (Word, Excel) and laptop was labouring at times.
    I appreciate your help. Any advice on where to get (and what) hard drives. My system specs show Hitachi HTS 5450....A300.
     
    Uni, Feb 25, 2017
    #29
  15. AXE0
    axe0 New Member
    Since you're in a different country I cannot give proper advice where to get a hard drive.

    If you can afford it, I would suggest to get a similar HDD which is 50% larger or if the laptop isn't too old get a SSD instead.
     
    axe0, Feb 25, 2017
    #30
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