Windows 10: Freeze and restart playing BF1 [PSHED.dll, ntoskrnl.exe, hal.dll]

Hi everyone

Symptoms:

Every time I join a multiplayer game of BF1 the game freezes within 5-10 seconds, and eventually after about 10-15 seconds the machine reboots. I am unable to alt+tab or ctrl+alt+delete while it is frozen. No audio plays during the freeze.

Bluescreenviewer indicates that it is consistently the following files that are affected:

Filename Address In Stack From Address To Address Size Time Stamp Time String Product Name File Description File Version Company Full Path hal.dll hal.dll+3beff fffff800`ef2e3000 fffff800`ef362000 0x0007f000 0x891afc00 22/11/2042 16:30:40 Microsoft® Windows® Operating System Hardware Abstraction Layer DLL 10.0.16299.248 (WinBuild.160101.0800) Microsoft Corporation C:\WINDOWS\system32\hal.dll ntoskrnl.exe ntoskrnl.exe+382340 fffff800`eea0d000 fffff800`ef2e3000 0x008d6000 0x5a7e7659 10/02/2018 15:34:33 Microsoft® Windows® Operating System NT Kernel & System 10.0.16299.248 (WinBuild.160101.0800) Microsoft Corporation C:\WINDOWS\system32\ntoskrnl.exe PSHED.dll PSHED.dll+148a fffff80c`a0960000 fffff80c`a0977000 0x00017000 0xfe1a7c40 04/02/2105 10:56:48 Microsoft® Windows® Operating System Platform Specific Hardware Error Driver 10.0.16299.15 (WinBuild.160101.0800) Microsoft Corporation C:\WINDOWS\system32\PSHED.dll

What I have tried:

• Run Memtest overnight - no issues
• CMOS reset
• Repair BF1 from within Origin
• Reinstall BF1
• Completely reformat SSD (not keeping any user files), install Origin, install BF1, Install latest Nvidia driver (no 3D drivers, no HD audio drivers, no Geforce Experience)
• Tried a new DP cable and checked connections
• Stress tested GPU using FurMark and Heaven Benchmark (temperatures were ~70-75c and no errors or crashes)
• Been through hundreds of troubleshooting posts online, including changing how PhysX is handled (CPU/GPU), ensured DX12 is deselected, adjusted various in game video settings.

Current status

A brand new system running off a formatted and tested SSD with only Origin, BF1 and the latest video driver installed.

The same problem exists - I join a game, within 5-10 seconds the machine freezes.

I suspect a hardware issue with the GPU but just wanted people's opinions. Last time I took the GPU back to the store (for the same issue) they returned it saying it tested fine.

So far this only occurs with BF1. I currently can't test with any other demanding games because they are still downloading in Steam. I will test with ARMA 3 in a few hours when it's installed and update this post.

Thanks for reading!

v

gamingpc-170218.zip


Updates

No updates

:)

 

blue screen crash

when i play pubg sometimes i got bluescreen but i try to play dota 2 at the start of the game i got the same crash blue screen.

Here is the code:

MACHINE_CHECK_EXCEPTION

bug check code: 0x0000009c

parameter 1: 00000000`00000000

parameter 2: ffffc181`3e04bd80

parameter 3: 00000000`00000000

parameter 4: 00000000`00000000

caused by driver: hal.dll

caused by adress: hal.dll+3c4e5

crash adress: ntoskrnl.exe+175430

 

Windows 10 pro BSOD. hal.dll, ntoskrnl.exe, PSHED.dll

Hi ,

My name is Fernando. I am a Microsoft Independent Advisor. I am here to guide you with possible resolution to the issue you are reporting.

Have you attempted to go to a Restore Point?

Restoring won't affect your personal files, but it will remove apps, drivers, and updates installed after the restore point was made.

1. Select the Start button, type control panel and then choose it from the list of results.

2. Search Control Panel for Recovery.

3. Select Recovery > Open System Restore > Next.

Here is a link that might help you.

https://support.microsoft.com/en-us/help/12415/...

I hope this helps. Feel free to ask back any questions and let me know how it goes.

Respectfully,

Fernando Y.

 

I ran Driver Verifier for about 4 hours, no issues.

I tried to edit this into the original post but couldn't figure out how, so here it is.

I now have Steam installed as well, so the complete list of installed programs is:

Origin
Battlefield 1
Nvidia Driver 390.77-desktop-win10-64bit-international-whql
Steam
DM Log Collector

The issue remains the same.

 

Hardware issue is still the most likely explanation. Make sure you are not overclocking. I see you have not yet tried a CPU test.

CPU TEST
*Arrow Run Prime95 - Stress Test Your CPU - Windows 10 Forums



Warning Your CPU temperatures will rise quickly while under this stress test. Keep a keen eye on them and abort the test if overheating occurs.

 

Thanks Phil

I ran Prime95 for about 20 minutes. When my cores reached 99c I stopped the test - there were no errors.

[Sat Feb 17 19:29:02 2018]
Compare your results to other computers at CPU Benchmarks for Lucas-Lehmer/Trial Factor - PrimeNet
Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz
CPU speed: 4080.31 MHz, 4 hyperthreaded cores
CPU features: Prefetch, SSE, SSE2, SSE4, AVX, AVX2, FMA
L1 cache size: 32 KB
L2 cache size: 256 KB, L3 cache size: 8 MB
L1 cache line size: 64 bytes
L2 cache line size: 64 bytes
TLBS: 64
Prime95 64-bit version 28.5, RdtscTiming=1
Best time for 1024K FFT length: 3.188 ms., avg: 3.324 ms.
Best time for 1280K FFT length: 4.276 ms., avg: 4.983 ms.
Best time for 1536K FFT length: 5.353 ms., avg: 5.518 ms.
Best time for 1792K FFT length: 6.512 ms., avg: 6.693 ms.
Best time for 2048K FFT length: 7.740 ms., avg: 7.917 ms.
Best time for 2560K FFT length: 9.912 ms., avg: 10.133 ms.
Best time for 3072K FFT length: 11.781 ms., avg: 12.017 ms.
[Sat Feb 17 19:35:50 2018]
Self-test 12K passed!
Self-test 12K passed!
Self-test 12K passed!
Self-test 12K passed!
Self-test 12K passed!
Self-test 12K passed!
Self-test 12K passed!
Self-test 12K passed!
[Sat Feb 17 19:40:54 2018]
Self-test 8K passed!
Self-test 8K passed!
Self-test 8K passed!
Self-test 8K passed!
Self-test 8K passed!
Self-test 8K passed!
Self-test 8K passed!
Self-test 8K passed!
[Sat Feb 17 19:47:31 2018]
Self-test 15K passed!
Self-test 15K passed!
Self-test 15K passed!
Self-test 15K passed!
Self-test 15K passed!
Self-test 15K passed!
Self-test 15K passed!
Self-test 15K passed!
[Sat Feb 17 19:52:40 2018]
Self-test 10K passed!
Self-test 10K passed!
Self-test 10K passed!
Self-test 10K passed!
Self-test 10K passed!
Self-test 10K passed!
Self-test 10K passed!
Self-test 10K passed!
[Sat Feb 17 19:57:46 2018]
Self-test 16K passed!
Self-test 16K passed!
Self-test 16K passed!
Self-test 16K passed!
Self-test 16K passed!
Self-test 16K passed!
[Sat Feb 17 20:02:51 2018]
Self-test 12K passed!
Self-test 16K passed!
Self-test 16K passed!

 

That's quite hot for only 20 mins testing. I wonder if you may in fact be getting problems because of inadequate cooling. Did you install the CPU yourself and provide good thermal contact using the thermal paste?

Next time you run the game also run a temperature monitor to check this out.

 

That was using the first option in Prime95 - Small FFTs (maximum heat, FPU stress etc).

I ran it again and it the temps actually get to 99% almost immediately.

I have a Corsair HD-801 Water Cooling system on the CPU. I was careful to get a good contact when I installed it, although perhaps the contact has become compromised over time?

When I try to play BF1, the temps get to about 60c (report attached) before the game crashes. Same crash, exactly the same 3 files highlighted in bluescreenview.


OpenHardwareMonitor.Report.txt

 

On my system the temp reaches a maximum of 80°C for the same test. This is air cooled with fans.

However, the fact that your game does not get above 60°C tends to rule out temperature effects.

Try posting a new set of logfiles using the beta08 log collector - provided at the end of the BSOD posting instructions. This provides some additional files that might be useful for checking your issue.

 

I managed to play ARMA 3 for a couple of hours with no crashes.

Beta08 log collector file attached:

DESKTOP-QFQP3NO (2018-02-18 13 10).zip

 

The BSOD log collector was no longer able to collect mini dump files.

1) Open Ccleaner > click Windows tab > scroll down to system and advanced > post an image into the thread
2) In the left lower corner search type: clean > open disk cleanup > scroll up and down > post images into the thread
3) In the left lower corner search type: system > open system control panel > on the left pane click advanced system settings >
a) under performance click settings > on performance options click the advanced tab > under virtual memory click change > post an image of the virtual memory window into the thread using a one drive or drop box share link
b) under startup and recovery click settings > under system failure > un-check automatically restart and make sure write debugging information is automatic memory dump with dump file memory.dmp.

4) Download and install the Intel Processor Diagnostic Tool (IPDT)

When the test completes please use the Microsoft snipping tool to post an image into the thread.
Download Intel® Processor Diagnostic Tool:
Download Intel® Processor Diagnostic Tool
The Intel® Processor Diagnostic Tool:
The Intel® Processor Diagnostic Tool

5) Update the system specs in the "My Computer" section:
System Specs - Fill in at Ten Forums:
System Specs - Fill in at Ten Forums Windows 10 Tutorials
In the left corner below in your post you find 'My System Specs'.
After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
System Info - See Your System Specs - Windows 7 Help Forums

Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, USB wireless network card, etc.)


6) Download and install: Whocrashed:
Resplendence Software - WhoCrashed, automatic crash dump analyzer
a) After all of the above steps > above analyze click on tools > click crash dump test > type: ACCEPT
b) Click analyze > post an image into the thread using one drive or drop box share link
c) Run the beta version of the log collector > post a zip into the thread
log collector v2-beta08.zip




Code: 16/02/2018 19:40 Windows Error Reporting Fault bucket , type 0 Event Name: BlueScreen Response: Not available Cab Id: 0 Problem signature: P1: 124 P2: 0 P3: ffff928341970028 P4: be000000 P5: 800400 P6: 10_0_16299 P7: 0_0 P8: 768_1 P9: P10: Attached files: \\?\C:\WINDOWS\Minidump\021718-5312-01.dmp \\?\C:\WINDOWS\TEMP\WER-8171-0.sysdata.xml \\?\C:\WINDOWS\MEMORY.DMP \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2838.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2848.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2878.tmp.txt These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_124_73b9941a30176c7f65dcd408cc18b91617284ca_00000000_cab_13b828f4 Analysis symbol: Rechecking for solution: 0 Report ID: aae6619c-fc02-44d7-b6eb-a42e72c9d89c Report Status: 2049 Hashed bucket:16/02/2018 19:40 Windows Error Reporting Fault bucket , type 0 Event Name: BlueScreen Response: Not available Cab Id: 0 Problem signature: P1: 124 P2: 0 P3: ffff928341970028 P4: be000000 P5: 800400 P6: 10_0_16299 P7: 0_0 P8: 768_1 P9: P10: Attached files: \\?\C:\WINDOWS\Minidump\021718-5312-01.dmp \\?\C:\WINDOWS\TEMP\WER-8171-0.sysdata.xml \\?\C:\WINDOWS\MEMORY.DMP \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2838.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2848.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2878.tmp.txt These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_124_73b9941a30176c7f65dcd408cc18b91617284ca_00000000_02b82887 Analysis symbol: Rechecking for solution: 0 Report ID: aae6619c-fc02-44d7-b6eb-a42e72c9d89c Report Status: 4 Hashed bucket: 17/02/2018 15:35 Windows Error Reporting Fault bucket , type 0 Event Name: BlueScreen Response: Not available Cab Id: 0 Problem signature: P1: 124 P2: 0 P3: ffff980560000028 P4: be000000 P5: 800400 P6: 10_0_16299 P7: 0_0 P8: 768_1 P9: P10: Attached files: \\?\C:\WINDOWS\Minidump\021818-3984-01.dmp \\?\C:\WINDOWS\TEMP\WER-8421-0.sysdata.xml \\?\C:\WINDOWS\MEMORY.DMP \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2B17.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2B26.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2B47.tmp.txt These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_124_1b92b42361ab1b5ed7f01728a49ee68aba845311_00000000_cab_1b8c2cec Analysis symbol: Rechecking for solution: 0 Report ID: febe0abc-6c84-435d-b66f-49156a003aa4 Report Status: 2049 Hashed bucket: 17/02/2018 15:35 Windows Error Reporting Fault bucket , type 0 Event Name: BlueScreen Response: Not available Cab Id: 0 Problem signature: P1: 124 P2: 0 P3: ffff980560000028 P4: be000000 P5: 800400 P6: 10_0_16299 P7: 0_0 P8: 768_1 P9: P10: Attached files: \\?\C:\WINDOWS\Minidump\021818-3984-01.dmp \\?\C:\WINDOWS\TEMP\WER-8421-0.sysdata.xml \\?\C:\WINDOWS\MEMORY.DMP \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2B17.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2B26.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2B47.tmp.txt These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_124_1b92b42361ab1b5ed7f01728a49ee68aba845311_00000000_02c82b46 Analysis symbol: Rechecking for solution: 0 Report ID: febe0abc-6c84-435d-b66f-49156a003aa4 Report Status: 4 Hashed bucket:[/quote]

 

Text from IPDT Test Summary window:

--- IPDT64 - Revision: 4.1.0.24
--- IPDT64 - Start Time: 18/02/2018 21:04:31


----------------------------------------------
-- Testing
----------------------------------------------
CPU 1 - Genuine Intel - Pass.
CPU 1 - BrandString - Pass.
CPU 1 - Cache - Pass.
CPU 1 - MMXSSE - Pass.
CPU 1 - IMC - Pass.


Temperature Monitor Stopped


Temperature Monitor Failed
IPDT64 Failed
--- IPDT64 - Revision: 4.1.0.24
--- IPDT64 - End Time: 18/02/2018 21:04:40


----------------------------------------------
FAIL

 

Full CPU test results text:



--- Genuine Intel Test ---
...
Version 1.0.14.64b.W
...


Expected -- GenuineIntel
Detected -- GenuineIntel


Genuine Intel CPU Module Success


--- Brand String Test ---
...
Version 1.0.17.64b.W
...


IntelR CoreTM i7-4790K CPU 4.00GHz


Brand String Module Success....


--- Cache Test ---
...
Version 1.0.14.64b.W
...


--- Reading Cache Size ---


- Detected L1 Data Cache Size -- 32
- Detected L1 Inst Cache Size -- 32
- Detected L2 Cache Size -- 256
- Detected L3 Cache Size -- 8192


Cache Module Success


--- MMXSSE Test ---
...
Version 1.0.19.64b.W
...
..DetectUtils64 DLL Version - 1.1.2


--- Determining MMX - SSE capabilities ---
..MMX is supported on this CPU..
..SSE is supported on this CPU..
..SSE2 is supported on this CPU..
..SSE3 is supported on this CPU..
..SSSE3 is supported on this CPU..
..SSE4.1 is supported on this CPU..
..SSE4.2 is supported on this CPU..


Testing MMX
Dot Product computed using C code 506
Dot Product computed using MMX intrinsics 506
MMX Dot Product Computation Test Passed
Passed MMX Test


Testing SSE
Dot Product computed using C code 506
Dot Product computed using SSE intrinsics 506
SSE Dot Product Computation Test Passed
Passed SSE Test


Testing SSE2
Complex Product computed using C code 23.00 -2.00i
Complex Product computed using SSE2 code 23.00 -2.00i
SSE2 Complex Product Computation Test Passed
Passed SSE2 Test


Testing SSE3
Complex Product using C code 23.00 -2.00i
Complex Product using SSE3 code 23.00 -2.00i
SSE3 Complex Product Computation Test Passed
Passed SSE3 Test


Testing SSSE3
SSSE3 Absolute Value Tests Passed
SSSE3 Arithmetic Tests Passed
SSSE3 Dot Product Test Passed
Passed SSSE3 Test


Testing SSE4.1
SSE4.1 Blend Tests Passed
SSE4.1 Min Max Tests Passed
SSE4.1 Insert Bit Tests Passed
SSE4.1 Extract Bit Tests Passed
SSE4.1 Bitwise Comparison Tests Passed
SSE4.1 Dot Product Test Passed
SSE4.1 Arithmetic Tests Passed
SSE4.1 Bit Conversion Tests Passed
SSE4.1 Bit Compare Test Passed
Passed SSE4.1 Test


Testing SSE4.2
SSE4.2 Bit Compare Test Passed
SSE4.2 Calculate Bit Set to 1 Test Passed
SSE4.2 CRC Test Passed
Passed SSE4.2 Test




MMXSSE Module Success


--- Integrated Memory Controller Test ---
...
Version 1.0.10.64b.W
...


StatusFMmatched 0
--- Reading Memory Size ---


Detected Memory Size is -- 8.00GB




--- Subtest - Memory Size Test Passed ---




--- Integrated Memory Controller Stress Test ---


Memory to be allocated 1048576 byte


Memory Allocated.


Test 1 Ones and Zeros Moving Inversions write operations - Passed


Test 1 Ones and Zeros Moving Inversions verification operations - Passed


Test 2 32Bits Sliding Ones write operations - Passed


Test 2 32Bits Sliding Ones verification operations - Passed


Test 3 32Bits Sliding Zero write operations - Passed


Test 3 32Bits Sliding Zero verification operations - Passed


Memory Deallocated.


--- Subtest - Memory Stress Test Passed ---




--- Integrated Memory Controller Stress Test Passed ---
Parallel_PrimeNum_i7-4
Version - 1.0.0.8


Parsing Parallel_PrimeNum_i7-4.xml
Running Module Math_PrimeNum.exe -s 20 -resultName Math_PrimeNum_Parallel_PrimeNum_i7-4_1_Results.txt
Module VisCollisions.exe Disabled
Module VisParticle.exe Disabled
Module VisParticle.exe Not Tested
Module VisCollisions.exe Not Tested

 

The BIOS: Version/Date American Megatrends Inc. 3003, 28/10/2015 SMBIOS Version 2.8
Please open the website for the motherboard manufacturer > select the operating system > view the latest BIOS version > check to see that this is the most up to date version and post a URL or hyperlink into the thread.

To ensure that there are no improper BIOS settings please reset the BIOS.
How to Clear Your Computers CMOS to Reset BIOS Settings
3 Ways to Reset Your BIOS - wikiHow

Code: Event[1232]: Log Name: System Source: ACPI Date: 2018-02-18T20:52:54.447 Event ID: 15 Task: N/A Level: Warning Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: DESKTOP-QFQP3NO Description: : The embedded controller (EC) returned data when none was requested. The BIOS might be trying to access the EC without synchronizing with the operating system. This data will be ignored. No further action is necessary; however, you should check with your computer manufacturer for an upgraded BIOS. Event[1233]: Log Name: System Source: ACPI Date: 2018-02-18T20:52:54.447 Event ID: 15 Task: N/A Level: Warning Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: DESKTOP-QFQP3NO Description: : The embedded controller (EC) returned data when none was requested. The BIOS might be trying to access the EC without synchronizing with the operating system. This data will be ignored. No further action is necessary; however, you should check with your computer manufacturer for an upgraded BIOS.[/quote]