Windows 10: Frequent and random appearing BSOD 'internal power error'.

Update:
I did not have a new BSOD since post #21 (more then a week ago). Seems to be going fine now. I'll wait the full two weeks before reporting it als solved.

However, while playing the game dungeons2, the game still freezes occasionally and then stops reponding. Windows forces the game to close, and I can restart it again normally.

Therefor, I reinstalled the graphics drivers (today) according to the steps 10 and 11 from post #8.
After that, I run the DM collector and posted the result attached. (I don't know if this helps).
I will keep playing the game for the coming week, and see what happens.

 

The AMD driver that was installed before the BSOD troubleshooting was 8.14.1.6489
The current AMD driver is 8.14.1.6463
It is unclear the driver that had been installed after first using DDU and before the current installation.
It may take some time to evaluate the driver with typical computer activities.
The graphics hardware and driver can be stress tested.
It will be important to monitor temperature, freezing , display artifacts etc. and abort testing as needed.
Aim to test for 1 hour.
Read this link an make note of the warnings before starting the test: FurMark - GPU Stress Test Performance Maintenance Tutorials


Code: Event[719]: Log Name: System Source: Display Date: 2017-11-27T18:06:13.764 Event ID: 4101 Task: N/A Level: Warning Opcode: Info Keyword: Classic User: N/A User Name: N/A Computer: Antec Description: Display driver amdkmdap stopped responding and has successfully recovered.[/quote]

 

Update: Still haven't got any BSOD. *Smile

But, my favorite game Dungeons2 still freezes during the game. Now, it already happens while loading a new or saved game, so I can't play at all now. *Sad

So, yesterday I updated the graphics driver manually from package "amd-catalyst-15.7.1-win10-64bit" to the driver in package "amd non-whql-win10-64bit-radeon-software-crimson-relive-16.2.1-sep20" from within device manager. It is the newest driver the AMD site has available for this graphics card.

the driver now says:




I tried to play dungeons2 again yesterday, but the same happens. The game freezes while loading a saved or new game. Once I got it to run, but it froze after a few minutes. The temperature of the graphics card isn't elevated at all. (around 55 degrees.)

This evening, I did the FurMark test for 1 hour. All seemed OK, see the screenshots below.

after 20 minutes:










after 1 hour:










I also tested another game (War for the Overworld, Minecraft) the past days, and I could play these games for hours without problem.

Finally, I run DM_collector this evening and uploaded the zip file.

What should be my next step? Start with the driver verifier steps, or e.g. reinstall dungeons2 first...?

 

Run Memtest86+ version 5.01 for 8 or more passes.
Memtest86+ - Advanced Memory Diagnostic Tool
Memtest86+ - Advanced Memory Diagnostic Tool
Memtest 86+ version 5.01 is not run by time but by passes.
The more the passes the better the test.
It sometimes takes passes in the 20s to find problems with RAM / DIMM /MB
The computer has 8 GB RAM
There is 2 Gb on each DIMM.
Memtest86+ version 5.01 testing takes approximately 1 -2 hours / GB RAM
So plan most of the testing overnight.
Just 1 error is a fail and you can abort testing.
Then test 1 RAM module at a time in the same DIMM for 8 or more passes.
Use a camera or a smart phone camera to take a picture and post an image into the thread.
Memtest86+ - Advanced Memory Diagnostic Tool

 

1) Make sure that there is no overclocking while troubleshooting.

2) Sometimes there are problems in the BIOS that produce BSOD.

3) The BIOS: Version/Date Award Software International, Inc. F8, 08-Sep-11 SMBIOS Version 2.4

4) Please check to see that this is the most up to date version.

5) Post into the thread the URL or hyperlink for the computer's drivers.

6) To ensure that there are no improper BIOS settings please reset the BIOS.

7) Sometimes there can be failure to boot after resetting the BIOS.

8) So please make sure that your files are backed up.

9) Please make a backup image using Macrium: (free edition)
Macrium Software | Your Image is Everything

10) Save the Macrium image to another drive or into the cloud.

11) Please create a brand new restore point.

How to Clear Your Computers CMOS to Reset BIOS Settings
How to Clear Your Computers CMOS to Reset BIOS Settings
3 Ways to Reset Your BIOS - wikiHow
3 Ways to Reset Your BIOS - wikiHow

12) The next step after Memtest86+ version 5.01 testing is to test the CPU.
Download and install one of the temperature monitoring software applications:
Speecy. HW Monitor, Speedfan.
Speccy - System Information - Free Download
HWMONITOR-PRO | Softwares | CPUID
SpeedFan - Access temperature sensor in your computer
Prime95 testing will stress test the CPU.
When using the software record the test duration and the highest temperature.
Aim for 3 hours or more testing.
See the warnings in the link and monitor for temperature, freezing, hangs, bsod, etc. and abort testing as needed.
Prime95 - Stress Test Your CPU Performance Maintenance Tutorials

13) Please update the system specs in the "My Computer" section:
System Specs - Fill in at Ten Forums Site Use Tutorials
System Info - See Your System Specs - Windows 7 Help Forums

Include PSU, cooler, case, peripherals, and anything attached to the computer by wired or wireless (mouse, keyboard, printer, headset, xbox, etc.)

14) For all tests please post images into the thread.
If there are any problems posting images please use one drive or drop box share links.

 

step 4) There is 1 newer bios available: F9b.
see: https://www.gigabyte.com/Motherboard...-10#support-dl

As this is a beta BIOS , I decided (in the past) not to update to this version. Do you agree, or should I update it to F9b?

(Still no BSOD *Smile and I can play dungeons2 again, but it still freezes regularly during playing)

 

Yes F8 is the latest non-beta and that is the optimal choice.
Let's check the hardware (memtest86+ version 5.01 followed by CPU testing) and then move to Windows driver verifier if there is no freezing or bsod during CPU testing.

 

Update:
I did steps 6 and 7:

BIOS reset. I choose the 'optimized defaults':







And then I did steps 8 through 11.

Next step is the memtest86+. I created a bootable DVD, and tested if it works. (It does.) I plan these memory-tests the coming nights.
However, I can't see how I can test every SDRAM module separately. How do I do that?

(NB: After closing my game yesterday, I got the first BSOD in weeks, with a (new) message: "reference by pointer".)

 

For Memtest86+ version 5.01 all RAM should be tested at one time as to optimize the testing.
Memtest86+ - Advanced Memory Diagnostic Tool
Memtest86+ - Advanced Memory Diagnostic Tool
The testing is done not by time but by passes.
The more the passes the better the test.
Sometimes it takes passes in the 20s to find malfunctioning RAM.
Testing RAM modules at the same time allows testing of multichannel capability of the motherboard and RAM.
Just 1 error is a fail and you can abort testing.
Then to differentiate good from bad RAM modules the modules are tested 1 at a teim in the same DIMM for 8 or more passes each.
A substantial portion of the testing can be done overnight.
When the testing has completed 8 or more passes use a camera or smart phone camera to take a picture and post and image into the thread.
Testing 1 RAM module at a time is not needed if all RAM modules pass when tested together. Again the more the number of passes the better the test.
Testing RAM modules 1 at a time is only needed to differentiate good from bad RAM modules or for determining good from bad DIMM.

 

here the result of the first testrun last night. 17 hours, 9 passes, 0 errors.

 

Test the CPU: Prime95 - Stress Test Your CPU Performance Maintenance Tutorials
Aim for > 3 hours testing and record test duration and maximum temperature.
Make note of the warnings in the link and abort testing as needed.
Please use the Microsoft snipping tool to post images into the thread.
Take Screenshot in Windows 10 General Tips Tutorials

Post an updated zip now and post a zip whenever there is a new BSOD:
BSOD - Posting Instructions - Windows 10 Forums

Pending the results of Prime95 plan to use Windows driver verifier:
Driver Verifier-- tracking down a mis-behaving driver. - Microsoft Community
Enable and Disable Driver Verifier in Windows 10 Performance Maintenance Tutorials

 

I am running a test now, duration 1 hour.
My CPU does not seem impressed. Max temperature since beginning of test is 30 deg C (86 F).

See below:




temperature during test:





Finally, I uploaded a new zip that I just created with DM collector

 

1) For Prime95 see if you can perform a > 3 hour stress test and record test duration and highest temperature.
The longer the duration of testing the better the testing conditions.
Abort testing as needed.
Prime95 - Stress Test Your CPU Windows 10 Performance Maintenance Tutorials Prime95 - Stress Test Your CPU Performance Maintenance Tutorials

2) Check PSU voltages in the BIOS
What are the BIOS 3.3, 5 and 12 voltage values?
What are the CPU voltage and frequency?

3) In the left lower corner search type: system > open system control panel > on the left pane click advanced system settings > on the advanced tab under startup and recovery click settings > post an image into the thread

4) If you use Ccleaner > click windows tab > scroll down to system and advanced > post an image into the thread

5) In the left lower corner search type clean > open disk clean up > scroll up and down and post images into the thread

6) Find and post into the thread the kernal memory dump:
memory dump file: %SystemRoot%\MEMORY.DMP or C:\Windows\MEMORY.DMP
Use file explorer > this PC > local C: drive > right upper corner search enter each of the above to find results.

Code: 09-Dec-17 21:45 Windows Error Reporting Fault bucket , type 0 Event Name: BlueScreen Response: Niet beschikbaar Cab Id: 0 Problem signature: P1: 18 P2: 0 P3: ffffa002c9264240 P4: 2 P5: fffffffffffffffe P6: 10_0_16299 P7: 0_0 P8: 256_1 P9: P10: Attached files: \\?\C:\WINDOWS\Minidump\120917-14140-01.dmp \\?\C:\WINDOWS\TEMP\WER-21765-0.sysdata.xml \\?\C:\WINDOWS\MEMORY.DMP \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6B1E.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6B1F.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6B40.tmp.txt These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_18_668e7f5a55798dd0ae6dbeabcc2a9c4b7f849b1d_00000000_cab_19ec6dec Analysis symbol: Rechecking for solution: 0 Report Id: 118b28d9-ce4f-46b5-801d-5e5e0b59b66d Report Status: 2049 Hashed bucket:09-Dec-17 21:45 Windows Error Reporting Fault bucket , type 0 Event Name: BlueScreen Response: Niet beschikbaar Cab Id: 0 Problem signature: P1: 18 P2: 0 P3: ffffa002c9264240 P4: 2 P5: fffffffffffffffe P6: 10_0_16299 P7: 0_0 P8: 256_1 P9: P10: Attached files: \\?\C:\WINDOWS\Minidump\120917-14140-01.dmp \\?\C:\WINDOWS\TEMP\WER-21765-0.sysdata.xml \\?\C:\WINDOWS\MEMORY.DMP \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6B1E.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6B1F.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6B40.tmp.txt These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_18_668e7f5a55798dd0ae6dbeabcc2a9c4b7f849b1d_00000000_02f86b3d Analysis symbol: Rechecking for solution: 0 Report Id: 118b28d9-ce4f-46b5-801d-5e5e0b59b66d Report Status: 4 Hashed bucket:[/quote] Code: Event[3855]: Log Name: System Source: Display Date: 2017-12-12T18:50:14.902 Event ID: 4101 Task: N/A Level: Warning Opcode: Info Keyword: Classic User: N/A User Name: N/A Computer: Antec Description: Display driver amdkmdap stopped responding and has successfully recovered. Event[3856]: Log Name: System Source: Display Date: 2017-12-12T18:55:48.746 Event ID: 4101 Task: N/A Level: Warning Opcode: Info Keyword: Classic User: N/A User Name: N/A Computer: Antec Description: Display driver amdkmdap stopped responding and has successfully recovered.[/quote] Code: Event[2827]: Log Name: System Source: Display Date: 2017-12-09T00:00:22.082 Event ID: 4101 Task: N/A Level: Warning Opcode: Info Keyword: Classic User: N/A User Name: N/A Computer: Antec Description: Display driver amdkmdap stopped responding and has successfully recovered. Event[2829]: Log Name: System Source: Display Date: 2017-12-09T00:27:53.541 Event ID: 4101 Task: N/A Level: Warning Opcode: Info Keyword: Classic User: N/A User Name: N/A Computer: Antec Description: Display driver amdkmdap stopped responding and has successfully recovered.[/quote]

 

Hi,
Easiest stress test is to use Chrome and open 20 or so youtube videos at highest hd value *Biggrin

 

1) I did the test conform instruction, but I will do it again for >3 hours.

2) see:




3)




4)




5)







6) I could not find a "memory.dmp" file on any of my disk drives.