Windows 10: Hard Disk Drive external all of the sudden not reading on Surface book Pro 6

Discus and support Hard Disk Drive external all of the sudden not reading on Surface book Pro 6 in Windows 10 Drivers and Hardware to solve the problem; Computer = surface Book Pro Hard Disk Drive: WD Western Digital My Passport Ultra It seems that many are having this problem and didn't even... Discussion in 'Windows 10 Drivers and Hardware' started by DannyDZimmermann, Jan 22, 2020.

  1. DANNYDZIMMERMANN
    DannyDZimmermann Win User

    Hard Disk Drive external all of the sudden not reading on Surface book Pro 6


    Computer = surface Book Pro


    Hard Disk Drive: WD Western Digital My Passport Ultra


    It seems that many are having this problem and didn't even realize this was a thing CLEARLY otherwise I would've had taken my data off drive.


    My drive once plugged in make a sound as if it is trying to wind up and slows, unsure if it is even spinning however after a couple of those sounds very low - with NO beeps it stops making those low level sounds and the light maintains lit and on!


    Went into the computer management and then into disk management.


    There it shows up under


    Disk 0

    Basic

    238.35GB

    Online.

    Along with three partitions.


    Disk 1

    Unknown

    Not initialized


    I have done plenty and at this point looking what this means.


    -Looked at drivers and updated them

    -Disabled drivers and scanned for changes

    -Even went into Power management in the UEFI so the computers fast -start up wasn't messing with the USB power.

    -Unchecked the "Allow the computer to turn off this device to save power" inside the USB controller and USB Root Hub.

    -I have a WD My passport not ultra Similar USB 3.0 connection and the Cable works for that Drive and that Drive shows up. Cable is working- both of them.


    I have not attached this to another windows but if it doesn't show up on another Windows computer please advise what this could mean and steps i would have to take considering under a month ago it was.

    :)
     
    DannyDZimmermann, Jan 22, 2020
    #1
  2. BRINK
    Brink Win User

    Updates for Surface Pro and Surface Book - Feb. 13


    Source: Updates for Surface Pro and Surface Book (13 February 2018) Surface

    See also:
     
    Brink, Jan 22, 2020
    #2
  3. BRINK
    Brink Win User
    Updates for Surface Book and Surface Pro 4 - April 5th 2017


    Source: Updates for Surface Book and Surface Pro 4 (05 April 2017) Surface


    See also:
     
    Brink, Jan 22, 2020
    #3
  4. TWYNOG
    twynog Win User

    Hard Disk Drive external all of the sudden not reading on Surface book Pro 6

    External hard drive not recognised

    Thanks for this. I've done what you suggested and been through all the steps mentioned in the article. The hard drive works fine on a Mac computer, and I've managed to copy the information on it. It must be a Surface issue so I'll try to get a chat line tomorrow.
     
    twynog, Jan 22, 2020
    #4
Thema:

Hard Disk Drive external all of the sudden not reading on Surface book Pro 6

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