Windows 10: How to fix windows defender offline problem

So I putted my hp pc to sleep (window 10), I've enabled Windows defender offline about a month ago, now when I power on it goes to an blue error screen saying that there was an error and they are collecting information and that they will restart for me and it never stops and when automatic repair comes under the hp logo it just switches and go onto windows defender and start all over again it goes on for days I can't log in.. Please I assistant

:)

 

When starting new IE11 session, 2 new windows with IE11 pops up

I have now tried the Windows Defender offline scan, but no problems were found.

So, I am still wondering what causes the problem, and how to fix it.

 

Windows STOP CODE: critical process died

Since running Windows Defender Offline my laptop loops around Preparing Automatic Repair then Windows Defender Offline restarts then PC ran into a problem and then STOP CODE: critical process died then restarts...

So far I have spent hours with Answer Desk booting from a USB etc. without a fix. They have given up and pointed me to paid support which I think is a bit of a cheek given the problem was caused by running Windows Defender Offline.

Does anyone know how to get out off this death cycle?

 

So you are unable to go to Settings/Update and Recovery and use the options ?

Check the below links. You may need to reinstall the Creators Update (link 2). Should be able to save your files using the upgrade method.

https://support.microsoft.com/en-us/help/14238/windows-10-troubleshoot-blue-screen-errors


https://www.microsoft.com/en-us/soft...load/windows10

 

Thanks for the response, but most all of those options require me to be logged into the PC, and I'm unable to log in at all due to the constant restarting

 

Boot into Safe Mode on Windows 10


Check the above.