Windows 10: IRQL_NOT_LESS_OR_EQUAL on shutdown/restart

Discus and support IRQL_NOT_LESS_OR_EQUAL on shutdown/restart in Windows 10 BSOD Crashes and Debugging to solve the problem; I keep having this bsod error appear on shutdown or restart and I am not sure what is causing it. It also has had an additional affect where disk check... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by Tailsy, Nov 10, 2017.

  1. Tailsy Win User

    IRQL_NOT_LESS_OR_EQUAL on shutdown/restart


    I keep having this bsod error appear on shutdown or restart and I am not sure what is causing it. It also has had an additional affect where disk check runs every time the computer restarts, even when the system has shut down normally. Here is the file created by the DM log creator as required:

    DESKTOP-GTGEU22-11_11_2017__93503_13.zip

    :)
     
    Tailsy, Nov 10, 2017
    #1
  2. TushantS Win User

    BSOD irql_not_less_or_equal crashes

    That is actually the only thing that shows up in the bsod before the pc restarts:

    stop code: irql_not_less_or_equal
     
    TushantS, Nov 10, 2017
    #2
  3. IRQL NOT LESS OR EQUAL ERROR

    I am trying to install VMware worksattion but it shows a blue screen with irql_not_less_or_equal error and restarts everytime.
     
    SAUMYA SAMBIT ACHARYA, Nov 10, 2017
    #3
  4. zbook New Member

    IRQL_NOT_LESS_OR_EQUAL on shutdown/restart

    Hi Tailsy,

    Welcome to Ten Forums BSOD forum.

    There was 1 BSOD mini dump that was submitted.
    When it was debugged with windbg it did not display a definitive misbehaving driver.
    The bugchecks was A.
    The logs also displayed bugcheck 133.
    There was corruption on the drive reported in the logs.
    Windows fast start up failed.


    For all tests please post images into the thread.
    In case there are problems posting images please post one drive or drop box share links into the thread.

    Please update the computer specs in the "My Computer section:
    How To Fill Out Your System Specs
    System Specs - Fill in at Ten Forums:
    System Specs - Fill in at Ten Forums General Tips Tutorials
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums

    Open administrative command prompt and type or copy and paste:

    1) sfc /scannow
    2) dism /online /cleanup-image /restorehealth
    3) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    4) chkdsk /x /f /r

    Microsoft Windows [Version 10.0.15063]
    (c) 2017 Microsoft Corporation. All rights reserved.


    C:\Windows\system32>chkdsk /x /f /r
    The type of the file system is NTFS.
    Cannot lock current drive.


    Chkdsk cannot run because the volume is in use by another
    process. Would you like to schedule this volume to be
    checked the next time the system restarts? (Y/N)
    Type: Y
    then reboot
    This may take many hours so plan to run overnight
    5) To find the chkdsk report in the event viewer follow the steps in this link:
    Read Chkdsk Log in Event Viewer in Windows 10 Performance Maintenance Tutorials

    6) Run HDTune:
    HD Tune website
    to check the health,
    scan for errors, no quick scan but full scan
    run a benchmark.
    It may take some time, but please take the time you need to perform it properly.
    When above is done please make screenshots of the following
    the health,
    the error scan,
    the benchmark incl. following
    transfer rate,
    access time,
    burst rate,
    cpu usage.
    Take Screenshot in Windows 10 General Tips Tutorials

    7) Read these links on Windows driver verifier: (learn the methods to turn off windows driver verifier)
    Do not use the tool until it is discussed in the thread.
    Driver Verifier-- tracking down a mis-behaving driver. - Microsoft Community
    Enable and Disable Driver Verifier in Windows 10 Performance Maintenance Tutorials

    8) For any new BSOD please post a zip into the thread:
    BSOD Crashes and Debugging - Windows 10 Forums

    9) Create a backup image using Macrium:
    Macrium Software | Macrium Reflect Free
    10) Place the backup image onto another drive or into the cloud.
    11) backup all files onto another drive or into the cloud.
    12) Create a brand new restore point.
    13) Turn off windows fast startup:
    Turn On or Off Fast Startup in Windows 10 Performance Maintenance Tutorials
    14) In the left lower corner search type system > open system control panel > on the left pane click advanced system settings > on the advanced tab in startup and recovery click settings > post an image into the thread.
    15) Use file explorer to find the memory dump file and post into the thread using one drive or drop box share link:
    memory dump file: %SystemRoot%\MEMORY.DMP or C:\Windows\MEMORY.DMP

    Code: 09/11/2017 14:47 Windows Error Reporting Fault bucket , type 0 Event Name: BlueScreen Response: Not available Cab Id: 0 Problem signature: P1: 133 P2: 1 P3: 1e00 P4: fffff80325a8c370 P5: 0 P6: 10_0_16299 P7: 0_0 P8: 768_1 P9: P10: Attached files: \\?\C:\WINDOWS\Minidump\110917-23578-01.dmp \\?\C:\WINDOWS\TEMP\WER-29687-0.sysdata.xml \\?\C:\WINDOWS\MEMORY.DMP \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8760.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER877F.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8790.tmp.txt These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_133_31d6f1c0f156dafa4eff8cddce72e537e5d1fc3_00000000_cab_0354879e Analysis symbol: Rechecking for solution: 0 Report ID: f595f6a9-85b1-4639-a750-c4dc5c12fc64 Report Status: 4 Hashed bucket:09/11/2017 00:31 Windows Error Reporting Fault bucket , type 0 Event Name: BlueScreen Response: Not available Cab Id: 0 Problem signature: P1: a P2: 0 P3: 2 P4: 0 P5: fffff801f7670588 P6: 10_0_16299 P7: 0_0 P8: 768_1 P9: P10: Attached files: \\?\C:\WINDOWS\Minidump\110917-23906-01.dmp \\?\C:\WINDOWS\TEMP\WER-33546-0.sysdata.xml \\?\C:\WINDOWS\MEMORY.DMP \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER9942.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER9971.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER9B18.tmp.txt These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_a_2732b8981b767918791fb2b4cf88bea7ee27159_00000000_cab_034c9b17 Analysis symbol: Rechecking for solution: 0 Report ID: 682ae850-ac83-4afa-885a-e2d710e1224f Report Status: 4 Hashed bucket: 08/11/2017 01:08 Windows Error Reporting Fault bucket , type 0 Event Name: BlueScreen Response: Not available Cab Id: 0 Problem signature: P1: a P2: 0 P3: 2 P4: 0 P5: fffff802fa2f9588 P6: 10_0_16299 P7: 0_0 P8: 768_1 P9: P10: Attached files: \\?\C:\WINDOWS\Minidump\110817-12671-01.dmp \\?\C:\WINDOWS\TEMP\WER-44265-0.sysdata.xml \\?\C:\WINDOWS\MEMORY.DMP \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERCAE2.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERCAF3.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERCB03.tmp.txt These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_a_91ca87d51a2ddabea38453cf474a608040b23f1c_00000000_cab_0348cb10 Analysis symbol: Rechecking for solution: 0 Report ID: 14d930d6-ae88-46d4-817e-5a562cca7698 Report Status: 4 Hashed bucket: 11/11/2017 01:48 Windows Error Reporting Fault bucket , type 0 Event Name: BlueScreen Response: Not available Cab Id: 0 Problem signature: P1: a P2: 0 P3: 2 P4: 0 P5: fffff803ad6ee588 P6: 10_0_16299 P7: 0_0 P8: 768_1 P9: P10: Attached files: \\?\C:\WINDOWS\Minidump\111117-14296-01.dmp \\?\C:\WINDOWS\TEMP\WER-37546-0.sysdata.xml \\?\C:\WINDOWS\MEMORY.DMP \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERAF4C.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERAF5E.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERAF6F.tmp.txt These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_a_ab15411381968c497917704ff0aea290587daa57_00000000_cab_0354af79 Analysis symbol: Rechecking for solution: 0 Report ID: e88c6527-a16f-4555-8c3e-d055486b1b63 Report Status: 4 Hashed bucket:[/quote] Code: 09/11/2017 14:47 Windows Error Reporting Fault bucket 0x133_ISR_nt!EtwpFreeLoggerContext, type 0 Event Name: BlueScreen Response: Not available Cab Id: 74f54e5e-4865-40eb-bdec-da7c6b0775fa Problem signature: P1: 133 P2: 1 P3: 1e00 P4: fffff80325a8c370 P5: 0 P6: 10_0_16299 P7: 0_0 P8: 768_1 P9: P10: Attached files: \\?\C:\WINDOWS\Minidump\110917-23578-01.dmp \\?\C:\WINDOWS\TEMP\WER-29687-0.sysdata.xml \\?\C:\WINDOWS\MEMORY.DMP \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8760.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER877F.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8790.tmp.txt These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_133_31d6f1c0f156dafa4eff8cddce72e537e5d1fc3_00000000_cab_1f2cbc99 Analysis symbol: Rechecking for solution: 0 Report ID: f595f6a9-85b1-4639-a750-c4dc5c12fc64 Report Status: 268435456 Hashed bucket:[/quote] Code: 11/11/2017 09:33 Windows Error Reporting Fault bucket AV_nt!KiTimerWaitTest, type 0 Event Name: BlueScreen Response: Not available Cab Id: ac3e7e00-c8bd-42cd-bd57-8c2bda1484fc Problem signature: P1: a P2: 0 P3: 2 P4: 0 P5: fffff803ad6ee588 P6: 10_0_16299 P7: 0_0 P8: 768_1 P9: P10: Attached files: \\?\C:\WINDOWS\Minidump\111117-14296-01.dmp \\?\C:\WINDOWS\TEMP\WER-37546-0.sysdata.xml \\?\C:\WINDOWS\MEMORY.DMP \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERAF4C.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERAF5E.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERAF6F.tmp.txt These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_a_ab15411381968c497917704ff0aea290587daa57_00000000_cab_33611112 Analysis symbol: Rechecking for solution: 0 Report ID: e88c6527-a16f-4555-8c3e-d055486b1b63 Report Status: 268435456 Hashed bucket:09/11/2017 00:31 Windows Error Reporting Fault bucket AV_nt!KiTimerWaitTest, type 0 Event Name: BlueScreen Response: Not available Cab Id: d18a6489-5aa3-49fe-84ae-ecb729f23643 Problem signature: P1: a P2: 0 P3: 2 P4: 0 P5: fffff801f7670588 P6: 10_0_16299 P7: 0_0 P8: 768_1 P9: P10: Attached files: \\?\C:\WINDOWS\Minidump\110917-23906-01.dmp \\?\C:\WINDOWS\TEMP\WER-33546-0.sysdata.xml \\?\C:\WINDOWS\MEMORY.DMP \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER9942.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER9971.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER9B18.tmp.txt These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_a_2732b8981b767918791fb2b4cf88bea7ee27159_00000000_cab_2d30e752 Analysis symbol: Rechecking for solution: 0 Report ID: 682ae850-ac83-4afa-885a-e2d710e1224f Report Status: 268435456 Hashed bucket: 08/11/2017 01:09 Windows Error Reporting Fault bucket AV_nt!ObpRemoveObjectRoutine, type 0 Event Name: BlueScreen Response: Not available Cab Id: f5a3eaac-7827-448f-893a-c0178b0e090e Problem signature: P1: a P2: 0 P3: 2 P4: 0 P5: fffff802fa2f9588 P6: 10_0_16299 P7: 0_0 P8: 768_1 P9: P10: Attached files: \\?\C:\WINDOWS\Minidump\110817-12671-01.dmp \\?\C:\WINDOWS\TEMP\WER-44265-0.sysdata.xml \\?\C:\WINDOWS\MEMORY.DMP \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERCAE2.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERCAF3.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERCB03.tmp.txt These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_a_91ca87d51a2ddabea38453cf474a608040b23f1c_00000000_cab_2f555270 Analysis symbol: Rechecking for solution: 0 Report ID: 14d930d6-ae88-46d4-817e-5a562cca7698 Report Status: 268435456 Hashed bucket:[/quote] Code: A corruption was discovered in the file system structure on volume C:. The exact nature of the corruption is unknown. The file system structures need to be scanned and fixed offline.[/quote] Code: Windows failed fast startup with error status 0xC00000D4.[/quote] Code: The Trusted Platform Module (TPM) firmware on this PC has a known security problem. Please contact your PC manufacturer to find out if an update is available. For more information please go to MSN France: Hotmail, Outlook, actualités, météo, divertissement Code: Device Encryption Support Reasons for failed automatic device encryption: PCR7 binding is not supported, Hardware Security Test Interface failed and the device is not InstantGo, Un-allowed DMA-capable bus/device(s) detected[/quote]
     
    zbook, Nov 10, 2017
    #4
  5. Tailsy Win User
    Thank you, I have done all the steps requested.
    here is the command prompt log for the sfc and dism commands:
    Microsoft Windows [Version 10.0.16299.19](c) 2017 Microsoft Corporation. All rights reserved.C:\WINDOWS\system32>sfc /scannowBeginning system scan. This process will take some time.Beginning verification phase of system scan.Verification 100% complete.Windows Resource Protection did not find any integrity violations.C:\WINDOWS\system32>dism /online /cleanup-image /restorehealthDeployment Image Servicing and Management toolVersion: 10.0.16299.15Image Version: 10.0.16299.19[==========================100.0%==========================] The restore operation completed successfully.The operation completed successfully.C:\WINDOWS\system32>
    chkdsk log:

    IRQL_NOT_LESS_OR_EQUAL on shutdown/restart [​IMG]

    all the requested tests done in hdtune:



    IRQL_NOT_LESS_OR_EQUAL on shutdown/restart [​IMG]

    IRQL_NOT_LESS_OR_EQUAL on shutdown/restart [​IMG]

    IRQL_NOT_LESS_OR_EQUAL on shutdown/restart [​IMG]

    startup/recovery settings

    IRQL_NOT_LESS_OR_EQUAL on shutdown/restart [​IMG]


    memory dump file: Dropbox - MEMORY.DMP
     
    Tailsy, Nov 10, 2017
    #5
  6. zbook New Member
    For the chkdsk report please post a one drive or drop share link:
    Read Chkdsk Log in Event Viewer in Windows 10 Performance Maintenance Tutorials
    The report above displayed that Windows made corrections to the file system.
    For startup and recovery system failure please un-check automatically restart.
    With automatically restart un-checked you will have unlimited time to view the BSOD windows.
    On the BSOD windows view the bugcheck name. Sometimes the misbehaving driver is displayed in the form *.sys
    If you see the misbehaving driver displayed please record it and post it into the thread.
    Alternatively you can use a camera or smart phone camera to take a picture and post it into the thread.
    Please report into the thread your progress with the steps in the earlier post.


    This hardware driver was identified as a misbehaving driver: igdkmd64.sys Intel Graphics driver
    Update the driver: Updating a driver: Updating a driver. - Microsoft Community


    igdkmd64.sys Intel Graphics driver Drivers & Software
    Code: Name Intel(R) HD Graphics 530PNP Device ID PCI\VEN_8086&DEV_191B&SUBSYS_6A011558&REV_06\3&11583659&1&10 Adapter Type Intel(R) HD Graphics Family, Intel Corporation compatible Adapter Description Intel(R) HD Graphics 530 Adapter RAM 1.00 GB (1,073,741,824 bytes) Installed Drivers C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_f507e86e308a4c50\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_f507e86e308a4c50\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_f507e86e308a4c50\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_f507e86e308a4c50\igd12umd64.dll Driver Version 22.20.16.4749 INF File oem90.inf (iSKLD_w10_DS section) Colour Planes Not Available Colour Table Entries 4294967296 Resolution 1920 x 1080 x 60 hertz Bits/Pixel 32 Memory Address 0xFE000000-0xFEFFFFFF Memory Address 0xA0000000-0xAFFFFFFF I/O Port 0x0000F000-0x0000F03F IRQ Channel IRQ 4294967292 Driver c:\windows\system32\driverstore\filerepository\igdlh64.inf_amd64_f507e86e308a4c50\igdkmd64.sys (22.20.16.4749, 12.24 MB (12,834,928 bytes), 31/07/2017 14:28)[/quote]
     
    zbook, Apr 5, 2018
    #6
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IRQL_NOT_LESS_OR_EQUAL on shutdown/restart

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