Windows 10: Logging in to your account after sleep

I've tried searching the forums for this, but nobody seems to have had this same problem.

I have a refurbished Dell laptop with an installation of Windows 10. When I boot the computer for first use, it works like normal; it takes you to the log in screen, lets you sign in and you can use the OS normally.

But if I let the computer sleep or close the lid, that's where the issue starts. As soon as I get the computer open or try to wake it, I get the splash screen. No issue yet. But, as soon as I click anywhere on the screen, I'm met with a blank screen. I can see the mouse and I can move it around on the screen, but nothing pops up. It's just a blank screen that looks like it's transitioning to the log in page, but it never shows up.

If I leave this alone long enough, it goes back to the splash screen. I can move the mouse around and see the cursor on the screen. I can change what wireless network I'm on. I can hit accessibility options and use the various options. I can hit the power button and restart or shut down the machine. But no matter what I use on the keyboard or the mouse, I can not get the login screen to pop up.

The only way that I've been able to do so lately has been by completely shutting down the computer and restarting. Once I do that, I can log in normal and get it working.

The main issue that we are facing here is that once the computer initializes, it's good. But if I let it sleep, I can no longer log in?

Has anybody else had issues with this?

I have already tried ctrl+alt+del, shift+ctrl+esc, re-installing the OS, adding users and deleting users, installing and uninstalling programs, booting in with safe mode. Nothing seems to get the sleep undone and let me log in.

Help!

:)

 

Windows 10 won't go to sleep automatically

I have the same issue. I run my account with Standard user privileges. My power settings are set to Balanced and it used to work perfectly in Windows 8.1. After I upgraded to Windows 10 the monitor doesn't turn off and the computer won't sleep. Today I finally
had time to investigate: I logged on using my account that has Administrator privileges and set the monitor to turn off after 1 min and sleep after 2 min. The monitor shut off and pc went to sleep at the set times! Then I logged back on to my account and it
didn't shut off the screen or sleep. Then I tested it on another user account with Standard user privileges and the monitor didn't shut off nor did the pc sleep. Then I logged on my account with Administator privileges and gave my user account Administator
privileges. I logged on to my user account that now has admin rights but screen still won't turn off nor does the pc sleep. It could be profile related. I need to test creating a new Standard user account and will report back here with results.

 

How can I set a weak password to resume after sleep?

I'm using a local account myself so I just tried logging in to Windows Feedback. Nothing special happening there. I have an existing MS account that was recognised by the Feedback app so I just clicked that on the Feedback login page and was logged in automatically---
probably because I was already signed in here in the forums.

I enabled password on wake from sleep and went through the sleep-wake routine and all it asked for was my normal local logon password. Feedback (and forums) remained logged in after waking from sleep and even stayed logged in after I closed it and opened
it again.

 

Maybe you should consider disabling your lock screen if not needed.

I have mine disabled and when I wake from sleep, I go directly to my sign in screen:
Enable or Disable Lock Screen in Windows 10

Hope this works for your purposes.

regards,