Windows 10: malware/ trojan attacking browsers

Discus and support malware/ trojan attacking browsers in AntiVirus, Firewalls and System Security to solve the problem; Which option do I choose --- $ophos rec. Scan or sophos advanced scan ? Discussion in 'AntiVirus, Firewalls and System Security' started by phant0m2017, Oct 15, 2016.

Page 3 of 6
  1. PHANT0M2017
    phant0m2017 Win User

    malware/ trojan attacking browsers


    Which option do I choose --- $ophos rec. Scan or sophos advanced scan ?
     
    phant0m2017, Oct 18, 2016
    #31
  2. PHANT0M2017
    phant0m2017 Win User

    Do i need to run the option.......Rename infected files ?
     
    phant0m2017, Oct 18, 2016
    #32
  3. SIMRICK
    simrick Win User
    Sorry - have been AFK. Yes, rename them - that will prevent them from executing.
     
    simrick, Oct 18, 2016
    #33
  4. PHANT0M2017
    phant0m2017 Win User

    malware/ trojan attacking browsers

    No worries.... on it now
     
    phant0m2017, Oct 18, 2016
    #34
  5. PHANT0M2017
    phant0m2017 Win User
    I let the toolkit run until the end and then rebooted.are there any other steps i need to do before I check to see if the phobos kit has worked ..?
     
    phant0m2017, Oct 19, 2016
    #35
  6. PHANT0M2017
    phant0m2017 Win User
    I just started it up and tried opening internet explorer and still the same . Won't open
     
    phant0m2017, Oct 19, 2016
    #36
  7. PHANT0M2017
    phant0m2017 Win User
    Please ignore the last post . I left the scan running throughout the night not realising I had to give permission for the toolkit to rename the infected file... I'm now running it again
     
    phant0m2017, Oct 19, 2016
    #37
  8. SIMRICK
    simrick Win User

    malware/ trojan attacking browsers

    Okay, no problem. So, rename the files with the Sophos offline scanner.

    Once finished, I would boot into safe mode and reset all browsers on the system - whether you use them all or not.
    Reset Edge
    Microsoft Edge - Reset to Default in Windows 10 - Windows 10 Forums
    Reset all other browsers
    How to Reset Your Web Browser To Its Default Settings

    Then I would boot into normal mode and run RKILL. RKIL will stop any malicious processes from running until a reboot. Everything RKILL does is undone by a reboot. When it's finished, it will show a log - might want to post that here.

    Then run (scan then clean) ADWCleaner. ADWCleaner will reboot the machine to finish the cleaning. If it found anything, please post the log(s) C:\AdwCleaner\AdwCleaner[C1].txt. [C2].txt, etc.

    Then run JRT.

    Boot back into the normal boot mode of the operating system, run this:
    Malware Clean Up Tool | Breach Remediation with Sophos Clean

    Let's see if that finds any leftovers. Then try the browsers.
     
    simrick, Oct 19, 2016
    #38
  9. PHANT0M2017
    phant0m2017 Win User
    Okay .. I'm going to the Sophos kit once more .... is it possible for me to reset all my browsers while in safe mode off line ?
     
    phant0m2017, Oct 19, 2016
    #39
  10. SIMRICK
    simrick Win User
    You mean Safe Mode without Internet? I believe so, but if you find you're having problems resetting them all, you also have the option for Safe Mode with Networking, when rebooting into Safe Mode.
    Remember, you want to reset all browsers on the system - not just the one(s) you use. Edge and Internet Explorer come with Windows 10, and will be infected, whether used by you or not.
     
    simrick, Oct 19, 2016
    #40
  11. PHANT0M2017
    phant0m2017 Win User
    Okay thanks --- so safe mode with networking it is then----
     
    phant0m2017, Oct 19, 2016
    #41
  12. PHANT0M2017
    phant0m2017 Win User
    After I had run the Sophos kit this morning and turned into normal mode, I did click on internet explorer . There was a slight difference though this time . It seemed like it was almost letting me get to it but it said I needed to be online and the wireless tab that sits alongside airplane mode down on the bottom right was not there ... I went into the networking part and I clicked on show wireless signals around me but nothing showed ... it's like my network connections have gone !!!
     
    phant0m2017, Oct 19, 2016
    #42
  13. SIMRICK
    simrick Win User

    malware/ trojan attacking browsers

    Check in Device Manager and see if there's a bang on the wifi adapter. You may need to reinstall the driver for it. You could try disabling/re-enabling it, or even delete it, and then search for new hardware and let the system reinstall the driver.
     
    simrick, Oct 19, 2016
    #43
  14. PHANT0M2017
    phant0m2017 Win User
    Where do I find search for new hardware ? Surely I need to be online to get new hardware ? I did try disabling the intel wifi link 510 AGN and the realtek PCle GBE family controller but nothing happened but there was no yellow triangle next to them when I got to device manager .
     
    phant0m2017, Oct 19, 2016
    #44
  15. SIMRICK
    simrick Win User
    In Device Manager, highlight the top line which shows your computer, and right-click, and select Scan for hardware changes.

    Not new hardware, but sometimes drivers. It depends on the device. A lot of drivers come within the W10 operating system. You can select Update Driver Software, then Browse my computer, then choose the driver locally. But, if you select Properties of a device, see if it has an error or not. If there is no bang, and no error, and the driver is loaded and it says the device is working properly, then you don't need to do this.

    If no bang, then I suspect properties will show the device is working properly.

    Where are you on the scans and browser resets? I'm pretty sure you can do that without an internet connection.
     
    simrick, Oct 19, 2016
    #45
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