Windows 10: My computer has been hacked. There is a black screen with “Administrator: cod.exe” at the top

See subject liine. What should I do?

:)

 

Black screen error

Hello,

There are several reasons why you are facing a black screen issue. One of these is due to outdated or incorrect device drivers. For us to figure out what's causing this, provide more details by answering the listed questions:

• Can you confirm to us if you are using a laptop or a computer?
• Have you made any recent changes to your device prior to this happening?
• What exactly were you doing when the error occurred?
• Have you tried any troubleshooting steps to resolve this? If yes, specify all of the steps that you have done.

As an initial part of troubleshooting, we suggest following the steps given on this article:

Troubleshoot black screen or blank screen errors. This will help you diagnose and rectify most of the known black screen concerns.

We will wait for your response.

 

Black Screen after Log on


Computer boots to windows log on,have no password here.After a minute on log on it go to a black screen,stays there forever. I can get to Task Manager from black Screen,lost on what to do next. Just want my Windows 10 back, not sure what caused this problem. Any Suggestion on what my next step should be?*Sad

 

Black Screen on startup


In case the above steps do not fix the black screen perform the following steps:
1) open administrative command prompt and type or copy and paste
2 )sfc /scannow
3) dism /online /cleanup-image /restorehealth
4) chkdsk /scan
5) net user test /add
6) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
7) shutdown /r
8) sign on with the new user named test
9) report into the thread whether the new user does or does not have a black screen problem.

10) If the black screen occurs with both users reboot the computer into safe mode:
Boot into Safe Mode on Windows 10 Performance Maintenance Tutorials

11) report into the thread whether the black screens occur or do not occur in safe mode

12) run this version of the log collector and post a zip into the thread:
log collector v2-beta08.zip