Windows 10: Norton Security 'silent' (in the background) upgrade issue

Desktop PC OS is Windows 10 Home (64-bit) v1903, updated to build 18362.356 on 11th Sept 2019, with Norton Security installed. A week later, on 18th September, my OS began showing that Norton Security Antivirus (NS AV) is turned OFF (although it is actually ON) and Windows Defender Antivirus (WD AV) is ON and is now downloading daily WD Definition Updates.

Security restrictions do not allow a user to manually switch one product OFF and switch another ON so it was necessary to uninstall and reinstall NS in order to get it to force Windows to turn OFF WD AV. All is OK now.

I suspect that a ‘silent’ Norton Upgrade on 18th September temporarily disabled NS AV while the upgrade took place and in this time period Windows enabled WD AV. After NS upgrade completed it seemed to work OK but the upgrade procedure failed to switch off WD AV and, temporarily, there have been two AV programs working at the same time.

I didn't notice any performance problems and I only noticed something was amiss when I saw the 'rotating arrow' indicating that something was happening in the background. I checked and found regular WD AV Definition updates had been installed.

Does anyone else have any thoughts as to how this could have happened? Has it happened to anyone else? Perhaps check your computer security status if you also have Norton security installed.

:)

 

Norton Security not loading with Windows 10 - Why?

Hi,

Thank you for posting your query in Microsoft community forums!

I would recommend you follow the below given steps and check if it fixes the issue.

I would suggest you to restart the Norton services from the services list, and set the Norton service to automatic.

Follow these steps to run Norton services:

Method 1:

Follow these steps to run Norton services

a. Press Windows key + R

b. In the run windows, type services.msc

c. It will open services windows

d. select norton services from the list of services

e. double click on it

f. At the top of the window, Make sure the service status is started and startup type is
automatic.

g.Click apply and OK.

If this does not fix the issue, try uninstalling and reinstalling Norton software and check if it helps.

If the above steps do not help , I would suggest you to contact Norton for further help.



Let us know the status.

 

Norton security won't open

Hi Mark,

Thank you for posting your query in Microsoft Community.

Please provide the following information with us to understand the issue better.

• What happens when you try to open Norton? Do you get any error messages if yes please provide error message?

I suggest you to try running Printer troubleshooter and check if it fixes the issue.
To do so kindly follow the below given steps.

Method 1: Running Printer Troubleshooter.

• Type troubleshooting in the search bar.

• Select Troubleshooting.
• Select View all on the top left corner.
• Click on Printer.
• Follow the on-screen instructions to run the troubleshooter.
• Check if issue persists.

If the issue persist please refer to below method.

Method 2: I suggest you to make printer as a Default Printer you can follow the below steps:

• Press Windows key+ X and select device manager.
• Select devices and printers
  
• Right click on the printer you want to use, and then click set as default printer (You'll
  see a check mark on the printer's icon signifying that it's now your default printer)

Hope these information helps, please get back to us for future support, we’ll be glad to assist you further.

Thank you.

 

Norton Security Incompatible With Windows 10?

Does Norton say you have a version of their product that is compatible with Win 10?





See Fix problems with Norton after upgrading to Windows 10



And





https://updatecenter.norton.com





Alternatively - - -





Two suggestions to try.

• Uninstall Norton, reboot, run the Norton Removal Tool, reboot and then reinstall Norton. See List
  of anti-malware product removal tools
• If that doesn’t work see Turn On or Off Windows Defender Antivirus in Windows 10

Good luck…



P.S. I'm not employed by MS!