Windows 10: PC Freeze while playing Rocket League/Overwatch

Hi people,

Lately I've been having a major issue with my PC, it completely freezes while playing games like Rocket League and Overwatch. My PC just completely freezes and the audio also hangs. The only way to reboot my PC is to turn it off, wait 10-15 seconds and boot it up again.

Full PC Setup:

• GPU: MSI GeForce GTX 970
• CPU: Intel Core i7 950 @ 3.07Ghz
• Motherboard: Sapphire PureBlack X58
• OS: Windows 10 64bit Pro

The strange thing then is: My GPU driver sometimes also completely disappears. I'm left with a 640x480 display and have to install a driver again, unless I reboot and then the old driver re-appears.

A list of things I've done:

• Checked OpenHardwareMonitor to see temperatures, they are nothing out of the ordinary
• Installed multiple different versions of nVidia GPU drivers (most recent ones, a few from half year back)
• Clean installed those drivers as well, using Display Driver Uninstaller
• Cleanly installed Windows 10 Pro because I read some stuff about problems with the Anniversary Update (AU).
• Stress tested CPU, GPU, RAM, SSD all for at least 20 minutes, none of which caused me to crash

In the Event Viewer it shows an Event 17 WHEA-Logger:

None of my freezes created a BSOD and didn't create a dump, until today after 2 freezes in the afternoon that created 2 dump files. I've provided the logzip in the attached files which should contain all the needed files.
If anyone has any suggestions to what it could be that would be highly appreciated!

Edit 1: Updated Windows 10 to Build 1607 and reuploaded a new zip file
Attachment 96945

Kind regards,


:)

 

Xbox play anywhere

I am trying to get this post big enough that Microsoft will agree to put rocket league and overwatch on play anywhere.

WHO'S WITH ME?!

 

Rocket League

I recently bought rocket league. So, I found out that rocket league was only for my Xbox 1, and was not playable for my computer. I really just wanted to play it on my pc. I am requesting for a refund please, as I cannot play it.

Thanks,

Anusuya

 

Hi toar4ever,

We'll need you to update at least to the 1511 version of Windows 10.
You can download the ISO from my OneDrive *Smile

 

Oops! Didn't think about that, I tried the clean Windows 10 because I only started having issues after I updated to the Anniversary Update, I'll update and check if the issue is still there and I'll reply later! Thanks for the fast reply!

 

Soooo, I've updated Windows 10 to build 1607. Tried out Overwatch again, PC froze after 4 minutes without a BSOD. It did however again make a dump file and I've updated the zip file in the Original Post to the latest version.

 

Oops, forgot that if you do the upgrade online you get the latest version *Redface

I assume it only happens while you play those 2 games? Not with any other game or any other pc activity?

 

It happens in nearly every game I try to play, if I just normally use my PC for browsing/watching movies or whatever I can use it just fine for entire days. It seems to happen only if I try to play a game. Using programs like HeavyLoad and FurMark for 30 minutes won't result in my PC freezing, but running a game like Rocket League, Overwatch or DOTA2 will cause me to freeze within 5 minutes or so. Rocket League is on my SSD, Overwatch and DOTA2 are on another HDD so the issue probably isn't disk related either.

 

Could you try to only install the Graphics driver and the PhysX driver if not yet attempted *Arrow NVIDIA Drivers - Avoid Problems - Windows 7 Help Forums

 

I've uninstalled the nVidia Graphics Driver with Display Driver Uninstaller (DDU), I then used the latest nVidia WHQL driver 372.54 and only installed the Graphics Driver + PhysX driver (normally I also install the GeForce Experience, I never install the HD Audio driver). And after about 3/4 minutes of Overwatch my PC froze again and created a dmp file with the exact same error as before.

 

Let's try something, the device ID reveals nothing but the vendor ID does.

Please check Sapphire for driver updates for the 'Intel ICH10 Family USB Enhanced Host Controller'.
Please remove all USB devices that aren't necessary for basic pc usage, thus all USB devices except for mouse & keyboard.

Also check for BIOS updates.

 

I've installed every Sapphire PureBlack X58 driver that was available and possible, removed everything except my Mouse and Keyboard, and I still freeze after 4 minutes or so. I then tried other USB ports as well to make sure it isn't a specific power issue or anything with a specific USB port on my PC but still froze again after the same amount of time. I still don't really get a BSOD (but that might be because of some current settings in Windows 10? not sure) but it does create a .dmp file. I've attached a screenshot of BlueScreenView of the most recent one. (I can't somehow upload the actual .dmp file even though I'm administrator on the PC).
Attachment 97134

As for BIOS updates, I checked my version number in the BIOS itself, and there's no newer version available since that version so I should be up to date on that.

 

To correct your statement, a system freeze cannot create a dump. It isn't a system crash that Windows can catch, the same is with shutdown/restart crashes. A BSOD crash is caught by Windows due to corruption or violation of something what doesn't (yet) cause the other system crashes to occur.

Dump files cannot be accessed in their original location, you need to copy them to a different location to access them.

IMHO, this 0x124 is a bit odd. The device ID doesn't return in the files so I'm wondering what it is related to.

 

Ran multiple 3D Mark Benchmarks tests, didn't get any freezing at all, but started Overwatch/DOTA/Rocket League and I freeze within a few minutes. Really strange that something that uses way more load like 3D Mark doesn't freeze my PC :S

 

Lets see if driver verifier can catch the drivers of this device ID that is causing the trouble *Smile





Diagnostic Test

DRIVER VERIFIER


Warning Please make a backup of your important files and get your rescue media or create one.
Please create a restore point.
Please follow this tutorial to run driver verifier.

Driver verifier stresses your drivers and will crash your pc if any driver fails due to a violation.

Driver verifier should be performed for a max of 48 hours, or when you have a bluescreen, whatever comes first.

If driver verifier has found a violation and you can't get back into windows normally, try to boot into safe mode and reset in safe mode driver verifier, or in the troubleshooting options open command prompt and type verifier /reset.



Note Your system will act very sluggishly while driver verifier is enabled, this is normal as your drivers will be being subjected to heavy testing in order to make them crash.