Windows 10: PC won't restart, the lights and the PC itself stay on.

Hi,

I have a question, hope someone can help me out here *Sad

I'm having this problem for quite awhile now. I tried lots of solutions on google.. but nothing seems to be working.

Basically when i press restart it tells me it's restarting, monitors turn off cause no signal. But the lights and the pc itself stay on and won't turn off and on again.

In bios it doesn't seem to restart from there either except if i press "back to default settings" and then press reboot. That's the only way i can reboot from the bios. But i never really change anything in the bios so, "back to default settings" doesn't really affect anything. It's really weird?

It's kinda annoying since i can't install any updates etc *Sad It destroys my pc

:)

 

PC Restarts By Itself

Gerry,

OK, we are making progress, I think.

I have done the above and uploaded the Driver view txt file at: Driver View.txt

I have located the minidump files, but they system will not allow me to upload them...says I don't have permission, that I am to contact the file owner or administrator....

I'm afraid I need a little more guidance for that one...always annoying when I am the only person associated with this computer, period.

Thanks.

Bill

 

PC Restarts By Itself

Please provide more information so that the cause of your problem may be diagnosed.



Please restart your computer and allow 20 minutes for the system to run before uploading information required to help me investigate your problem. When examining Event Viewer log files many, not all, problems show in the period immediately after
the computer has been booted.



Please provide a copy of your System Information file. To access your System Information file select the keyboard shortcut
Win+R, type msinfo32
and click OK . Place the cursor on
System Summary. Select File, Export and give the file a name noting where it is located. Click Save.
Files in the txt file format are preferred.Do not place the cursor within the body of the report before exporting the file.The system creates
a new System Information file each time system information is accessed. You need to allow a minute or two for the file to be fully populated before exporting a copy. Please upload the file to your OneDrive, share with everyone and post a link here. If the
report is in a language other than English, please state the language.



Please upload to your OneDrive and share with everyone a copy of your
System log file from your Event Viewer and post a link here. Please remove any earlier copies of the logs from your OneDrive.



To access the System log select the keyboard shortcut Win+R, type
eventvwr.msc and press the ENTER key. From the list in the left side of the window select Windows Logs and System. Place the cursor on System, select Action from the Menu and
Save All Events as (the default evtx file type) and give the file a name. Do not provide filtered files.
Do not place the cursor in the list of reports before selecting Action from the menu. Do
not clear logs whilst you have a continuing problem.



For help with OneDrive see paragraph 9.3:

gerrys template

 

Hi nuro0o
You can try clear CMOS.
How to clear the CMOS

 

I don't have a jumper, but i read you can either remove the battery for 10 sec and then put it back in.
Or use a screwdriver to bridge the JBAT1 ?

Is this a good thing or should i buy a jumper first?

 

Remove battery is better.
[youtube]rdHH9KrceR0[/youtube]

 

Thanks for the help *Biggrin
But I just did a clear CMOS, it didn't work :O

 

What Power plan do you use?
You can try High performance, and disable fast startup.
Change Power Plan Settings in Windows 10 Windows 10 Tutorials
Turn On or Off Fast Startup in Windows 10 Windows 10 Tutorials

 

High performance and fast startup is off :O No luck
Though i wonder everytime i press restart it says nvscv is preventing restart? Anything to do with it? I mean I can shutdown but not restart.. It's weird. I kinda have a feeling my motherboard might be broken or something.

Sadly I noticed no good 1150 motherboard are being sold anymore.. So i'll have to change most of the rig..

 

Ok, u use Msi GTX 770 Gaming, what drivers do you have installed?

 

Oh wait i forgot to update my newer rig
It's
Intel Core I7-4790K
16 GB RAM
Geforce GTX 1070
Z87-G45-GAMING motherboard

I have some recommended drivers installed? Killer network suite
But what i know though, whenever i reinstall my windows. It doesn't restart at the start either. So i kinda doubt it's because of drivers? :O

 

Please try this:
Download DDU:
Extract DDU
Download this Nvidia drivers. And save to your desktop.
Hold [SHIFT] and click on RESTART Windows.
Boot into Safe Mode on Windows 10 Windows 10 Tutorials
You will end up in Safe mode Cannot use PIN, must use Account password to enter SAFE MODE
In SafeMode:
Run DDU:
Select: NVIDIA software and Drivers
Select: Clean and Restart

In Windows
Run DOWNLOAD package (Drivers from desktop)
Select: CUSTOM Uncheck EVERYTHING excpet the GPU Driver and PHYSX
Check the CLEAN INSTALL box
Finish install
Reboot

 

All the reboots failed xD But i cleaned and did the clean install.
Atleast i have the newest driver now Since i can't reboot i'm scared to install drivers/updates

 

U can try remove Killer drivers and software from Control panel, and then install ONLY Killer drivers, in Device Manager, without software.
How to properly update device drivers on Windows 10 | Windows Central

 

Do you tried Clean Boot?
Perform a Clean Boot in Windows 10 to Troubleshoot Software Conflicts Windows 10 Tutorials