Windows 10: Print job stuck in queue

I have a print job in my printer queue that I cannot get out. I tried printing a website from Microsoft Edge and it is stuck there since. I have tried clearing out the printer spooler as instructed here. But there are no files in my win32\spool\printer folder.

Some more information:
I am trying to print from a laptop to a network printer at work. And the current status in the queue is "deleting".

Things I have tried till now:
- stop printer spooler and empty spool folder
- ran printer troubleshooter, but it just said it couldn't delete the print jobs, just like I couldn't do manually- restarted the printer
- restarted the laptop
- deleted the printer, but somehow when I reboot it adds the printer automatically again, including the stuck job

:)

 

Job in print queue stuck

I had a job stuck in print queue earlier. Would not delete, received advice to turn off spooler, empty spooler file file, turn spooler back on. Worked for one document. The second document is stuck no matter what I do, repeated the above steps, nothing
in queue, reinstalled printer software, rebooted printer and pc. It keeps printing the same document regardless of what I am printing. It's maddening!

 

print job still in queue

When printing the job completes and is ejected as normal. Subsequent print jobs do not print.

Checking the queue I find the successful job is still shown as "printing" so the subsequent jobs are stuck in the queue.

Cancelling or deleting the job does not work. It switches to "Deleting" but does not clear.

HP Officejet 7500

 

print job stuck in queue

I have an HP Photosmart 7520 Series printer and last week tried to print a document from my computer using Windows 10 that was 47.8 MB in size. It only printed about 1/4" on the page and the rest was blank. I had to leave, but the next day, when I tried
to print a new job and would not print, I saw that the print job from day before was still in queue, so I selected and hit delete. I cannot get the job to delete using following:

1. rebooted computer and printer (including unplugging power cord on computer and router as printer is wireless)

2. tried all suggestions from HP website including trying to stop printer spooler so I could delete the file, but "stop" option was disabled.

These are instructions:

• Control Panel > icon view > Administrative
  Tools > Services >
• Scroll down, find, andStop Print Spooler Service
• Delete files from C:\Windows\System32\spool\PRINTERS
• Start Print Spooler Service

3. I even tried deleting the files manually through Windows Explorer
(C:\Windows\System32\spool\PRINTERS) but I got a message that the files were open so they could not be deleted. This is the closest I got.

4. I checked all settings on the printer and was able to print configuration page

I can print from my phone without a problem but I just cannot get that print job to come off the queue.

PLEASE HELP! (I am not an expert so I appreciate explicit instructions that do not need a computer science degree)