Windows 10: Someone else is using my email address as an alias on their Microsoft account

When I first set up my Microsoft account, I used an email account I had from a paid service k****@j********.net. When Gmail launched, I set up a Gmail Account for backup use *** Email address is removed for privacy ***, but I never added it to my Microsoft account. A few years ago, I gave up the paid service along with the original email k****@j********.net and it no longer exists.


I'm just now getting around to updating my Microsoft account, and I tried to add my Gmail address k****@j********.net so I could remove the old, defunct email address. However, I'm getting an error message saying that another account is already using *** Email address is removed for privacy *** as an alias. I don't know when this happened, but I would like to get my Gmail address off that other person's Microsoft account.


I tried to access the Microsoft account using my Gmail address, but since all the identifying information on that account us different from mine, Microsoft's automated system won't let me in. And they won't send me a reset email.


How do I resolve this? It seems that there is no way to get in touch with a real person at Microsoft who might be able to fix this. There doesn't even seem to be a "Microsoft Account" category here under which I can ask this question, so I'm posting it under "Windows."

:)

 

Microsoft account email alias problem

i changed the alias and removed the default one, so now i have only the new one in the list...the default one that was their is gone

i did not know that removing the default alias would mean i would lose my original email address, because now my original email adress isnt working.

and on top of that, my new alias or should i say new email address isint recieving emails... over 20 years of usuing the same email address and its gone because i thought a alias was just a display name.

 

Microsoft account email alias problem

Is it giving you the reserved message when trying to add the hotmail email address back as an alias?

Add or Remove Microsoft Account Aliases

 

Microsoft account email alias problem

My default alias used to be my default email address.
Now I changed the alias not knowing that I would not be able to revert back to my @HOTmail.com alias.... so now unless I send a email to the alias all mail becomes undelivered. How can I switch the alias back to my default email. When I try in account settings it says this email is reserved ...