Windows 10: Surface Pro 3 not getting latest update to 1903 ...

Discus and support Surface Pro 3 not getting latest update to 1903 ... in Windows 10 Installation and Upgrade to solve the problem; Hi! Has anyone got any information as to why my Surface Pro 3 is not getting the latest update to Windows 1903 ? Kind Regards, Alan... Discussion in 'Windows 10 Installation and Upgrade' started by AlanBates10, Jun 10, 2019.

  1. Surface Pro 3 not getting latest update to 1903 ...


    Hi!


    Has anyone got any information as to why my Surface Pro 3 is not getting the latest update to Windows 1903 ?


    Kind Regards,


    Alan

    :)
     
    AlanBates10, Jun 10, 2019
    #1
  2. Roohi_Taj Win User

    Surface Pro 3

    Hi ChrisWaters3,

    Thank you for writing to Microsoft Community Forums.

    Could you please help me with the below information:

    1. Does the battery drain out, if the tablet is not connected to peripherals?

    2. Which version of Windows you are using? (To check, type: winver in start menu and hit enter.)

    I understand how something like this can try your patience. This issue is an indication of faulty drivers or incompatible driver.
    However, I suggest you to follow the troubleshooting steps mentioned below:

    Method 1: Check the drivers.

    Step1: Battery driver

    1. Press Windows andR
      key together on your Keyboard.
    2. Type devmgmt.msc and hit enter.
    3. Click on view on top > Select Show hidden devices.
    4. Expand the Batteries option from the list.
    5. Select the ACPI Compliant Control Method Battery> right click on the driver and click on
      Properties.
    6. Click on Driver tab > check if you have the option to
      Roll Back Driver.
    7. If yes, Roll back the driver or uninstall it and restart the computer.
    Uninstalling the driver will be automatically installed after the system is restarted. Check if the issue is fixed.

    Step 2: Keyboard driver.

    1. In the Device manager, go to ‘Other devices’, you will find
      Unknown devices.
    2. Double tap on the unknown device > click on
      Driver tab> click on update driver.
    3. Select browse my computer for driver software> Click on Let me pick from a list of device drivers
    4. Select keyboard, then click ‘Next.
    5. Select HID Keyboard device and click finish.

    Method 2: Run the toolkit.


    Note: If your Surface is managed by your work or school, check with your organization's IT department before running the tool.

    I would suggest you to run the toolkit provided by Microsoft on
    Fix common Surface
    problems using the Surface Diagnostic Toolkit


    If the above steps, doesn’t fix the issue. I would suggest you to follow the steps mentioned in the article on
    Surface Pro 3 Battery
    FAQ for the Surface Pro Embedded Controller Firmware update
    .


    Hope it helps.

    Roohi Taj S

    Microsoft Community - Moderator
     
    Roohi_Taj, Jun 10, 2019
    #2
  3. Brink Win User
    Updates for Surface Pro 3 - Feb. 20, 2018


    Source: Updates for Surface Pro 3 (20 February 2018) Surface

    See also: Surface Pro 3 update history
     
    Brink, Jun 10, 2019
    #3
  4. Brink Win User

    Surface Pro 3 not getting latest update to 1903 ...

    New Surface Pro 3 Firmware Updates - August 24, 2017


    Source: Microsoft Surface Pro 3 update history | Surface firmware updates

    See also: Updates for Surface Pro 3 (24 Aug 2017) Surface

    Surface Pro 3 firmware and driver package download link: Download Surface Pro 3 from Official Microsoft Download Center
     
    Brink, Jun 10, 2019
    #4
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Surface Pro 3 not getting latest update to 1903 ...

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