Windows 10: Surface Pro

Discus and support Surface Pro in Windows 10 Installation and Upgrade to solve the problem; This device is not available in my country so I ordered it from Amazon. Love it, love it ... However, it's crashed. I need to "Reset this PC". It's... Discussion in 'Windows 10 Installation and Upgrade' started by SueHeyns, Dec 29, 2018.

  1. SueHeyns Win User

    Surface Pro


    This device is not available in my country so I ordered it from Amazon. Love it, love it ...

    However, it's crashed. I need to "Reset this PC".

    It's asking for a recovery key "To retrieve this key, go to http://windows.microsoft.com/recoverykey" "In case you need it, the key IF is 0x0x000x

    When I go to this site, I'm asked to refer to the documentation that came with my PC. Problem is: I didn't get any documentation. There's a little book on how to power it up. That's it.

    Please advise.

    Much appreciated.

    Sue

    :)
     
    SueHeyns, Dec 29, 2018
    #1
  2. Roohi_Taj Win User

    Surface Pro 3

    Hi ChrisWaters3,

    Thank you for writing to Microsoft Community Forums.

    Could you please help me with the below information:

    1. Does the battery drain out, if the tablet is not connected to peripherals?

    2. Which version of Windows you are using? (To check, type: winver in start menu and hit enter.)

    I understand how something like this can try your patience. This issue is an indication of faulty drivers or incompatible driver.
    However, I suggest you to follow the troubleshooting steps mentioned below:

    Method 1: Check the drivers.

    Step1: Battery driver

    1. Press Windows andR
      key together on your Keyboard.
    2. Type devmgmt.msc and hit enter.
    3. Click on view on top > Select Show hidden devices.
    4. Expand the Batteries option from the list.
    5. Select the ACPI Compliant Control Method Battery> right click on the driver and click on
      Properties.
    6. Click on Driver tab > check if you have the option to
      Roll Back Driver.
    7. If yes, Roll back the driver or uninstall it and restart the computer.
    Uninstalling the driver will be automatically installed after the system is restarted. Check if the issue is fixed.

    Step 2: Keyboard driver.

    1. In the Device manager, go to ‘Other devices’, you will find
      Unknown devices.
    2. Double tap on the unknown device > click on
      Driver tab> click on update driver.
    3. Select browse my computer for driver software> Click on Let me pick from a list of device drivers
    4. Select keyboard, then click ‘Next.
    5. Select HID Keyboard device and click finish.

    Method 2: Run the toolkit.


    Note: If your Surface is managed by your work or school, check with your organization's IT department before running the tool.

    I would suggest you to run the toolkit provided by Microsoft on
    Fix common Surface
    problems using the Surface Diagnostic Toolkit


    If the above steps, doesn’t fix the issue. I would suggest you to follow the steps mentioned in the article on
    Surface Pro 3 Battery
    FAQ for the Surface Pro Embedded Controller Firmware update
    .


    Hope it helps.

    Roohi Taj S

    Microsoft Community - Moderator
     
    Roohi_Taj, Dec 29, 2018
    #2
  3. Brink Win User
    Surface Tools for IT Update for Surface Pro and Surface Laptop


    Source: Surface Tools for IT Update for Surface Pro and Surface Laptop Surface
     
    Brink, Dec 29, 2018
    #3
  4. Brink Win User

    Surface Pro

    Updates for Surface Pro and Surface Book - Feb. 13


    Source: Updates for Surface Pro and Surface Book (13 February 2018) Surface

    See also:
     
    Brink, Dec 29, 2018
    #4
Thema:

Surface Pro

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