Windows 10: System lockups, BSOD, games crash. errors vary.

Ok . I am getting random system lockups, can happen anytime. Sometimes using when using chrome or just on desktop. Happens most often when windows is on login screen, or sometime right before windows loads. Playing any game I have will cause crash to desktop. Crash time varies from game loading screen to playing game for a few minutes.

So far I have reinstalled windows 3 times. I have replaced motherboard because it crashed during bios update, thus ruining mobo, tried different power supply also. After installing windows I have installed latest drivers that I could find, didnt seem to make any difference from the drivers that were loaded when windows was first installed. I did notice that after I installed pc matic I got constant BSOD, So I uninstalled it. fewer BSOD But still have lockups and game crashes.

I have ran memtest for 24 hours with no errors, also ran tests on ssd and hdd drives with no errors.
I should have the files attached to this post.
AMD fx9370
asus m5a99fx pro 2.0
16 gb ram
Amd radeon R9 200
sandisk 120gb ssd
toshiba 2Tb drive
LG dvd drive

:)

 

Blue screen of death errors and freezes

I have a Lenovo Z51 with an AMD Radeon R9 M375 graphics card.

A few days ago, my computer randomly had a blue screen of death error and crashed. It then crashed repeatedly for 2 days, which BSoD errors like THREAD_STUCK_IN_DEVICE_DRIVER and VIDEO_TDR_FAILURE.

I ran a sfc /scannow and got no errors. I ran a system restore, and the blue screen of death errors are much less frequent. Now the computer freezes for a few seconds on startup, then it freezes again when I open a web browser (either for a few seconds or
until I force shutdown the computer, depending on luck). Occasionally, I get the VIDEO_TDR_FAILURE BSoD. (All video TDR failure errors blamed atikmpag.sys).

I booted my computer into Safe Mode, uninstalled all the graphics and audio drivers, and reinstalled them. Didn't fix anything.

List of (some) drivers reinstalled: AMD Radeon R9 M375, Intel HD Graphics 5500, Generic PnP Monitor

My event viewer occasionally prints this warning "Display driver amdkmdap stopped responding and has successfully recovered". I believe that this happens whenever it freezes, but I'm not entirely sure

Reliable ways to trigger the freeze

- Shortly after the Desktop has loaded after boot, for a few seconds

- Opening a web browser, few seconds to total lockup

- Opening an online video game (guaranteed lockup)

- Playing a Youtube video (no freeze initially, but eventually total freezes)

For the last 3 crash files and my full system specs: ErrorLogsAndSystemInfo.zip

 

Windows 10 problems: several crashes of Firefox (v. 43.0.1), several crashes of Skype and too many BSOD

Since the installation of Win10 from Win8.1 I experienced lots of errors, crashes and BSOD. Every day at least 3 to 4 crashes of Firefox (v. 43.0.1), up to 5 crashes of Skype and at least 2 BSOD. Unfortunately the error report is every time different, varying
from Memory_Management to System_Service_Exemption (ntfs.sys).

During the last days I installed all newest drivers (for everything) I found, but it seems nothing changed at all.

How can I operate now?

 

Daemon tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known cause for BSOD's.
Please remove Daemon Tools and run the SPTD pass through remover.

• Uninstall Daemon Tools
• Download the SPTD standalone installer and follow these steps:
  • Double click the executable to open it
  • Click on the button shown below

If the button is grayed out, like in the image, there is no more SPTD installation on your system, and you can close the window

Please uninstall ASUS software, it is known for causing bluescreens.






Diagnostics Test

Clean boot
Please try the following:

• Open taskmanager
  • Go to the tab startup
  • disable everything
• Search msconfig and open it
  • Go to the tab services
  • Check 'hide microsoft services'
  • Uncheck all other services
  • Click apply and click ok
• Reboot if asked

See if the problem persist, if the problem does not persist enable in the startup tab in taskmanager 1 item and in the services tab in msconfig also 1 service, reboot and see if the problem persist. Keep doing this until you find the culprit or there is nothing left.
If the problem still persist, try booting in safe mode and see if the problem still persist

 

Thanks for the help.
Ok did as you said, uninstalled asus, daemon tools. downloaded sptd installer, there was no installation on system. disabled everything on startup and disabled non ms services. Still have same issues. Booted into safe mode. same issues. Do you think its a device driver issue or could it be hardware?

 

I suggested a clean boot, and safe mode if a clean boot didn't help, to find out if it is a hardware or driver/software/service issue.
As you say that the problem persists in safe mode it is a hardware (related) problem.
We can pretty much rule out your graphics card, because it is not used in safe mode.

Please check in your BIOS for the 3.3v, 5v and 12v values and let me know what they are.
Please try following (bootable) tests
If a test interrupts for some reason it is usually a symptom that the tested component is causing problems.





Diagnostics Test

HDD TEST


Run SeaTools to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums
Run following tests

• Short Drive Self Test
• Short generic
• Long generic

If the short generic fails, no need for the long generic.


Note Do not run SeaTools on an SSD as the results will be invalid.



Run chkdsk
Disk Check - Windows 7 Help Forums



Run HDTune to

• scan for errors, no quick scan but full scan
• check the health,
• benchmark.

It may take some time, but please take the time you need to perform it properly.
Let me know what the results are

• of the error scan,
• make a screenshot of the health of every hard drive and post the screenshots,
• post screenshots with the benchmark of the
  • transfer rate,
  • access time,
  • burst rate,
  • cpu usage.

Diagnostic Test

RAM TEST


Run MemTest86+ - Test RAM - Windows 10 Forums



Note



MemTest86+ needs to be run for at least 8 passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.

Please fill in your system specsPlease follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely.How to fill in your system specs:

 

Ok updated system specs

voltages are 3.3v=3.360
5v=5.164
12v=12.149

chkdsk had no errors on either drive
hdtune Attachment 59862Attachment 59863

sea tools tests on the hdd passed except for the long generic test, I tried it 3 times and it locked up, got 2 bsod's errors (system service exception) and a (system thread exception not handled)

I'm running the memtest86 test again tonight.

 

When the memory test is finished and it comes up clean, please try seatools DOS on the hard drive.

 

memtest passed with no errors
sea tools dos on hdd passed

 

Please note that even though the components have been tested, they haven't been ruled out for 100% because the programs aren't always 100% and I have seen it happen that a tested component was still faulty.






Diagnostic Test

CPU TEST


Run Prime95 - Stress Test Your CPU - Windows 10 Forums



Note If you're overclocking anything, please stop it and set everything back to default while troubleshooting


Warning Your CPU temperatures will rise quickly while under this stress test. Keep a keen eye on them and abort the test if overheating occurs.

 

ok ran prime95 and got lots of errors.
1st run lasted a few minutes before i got bsod (driver overran stack error)
rebooted, then right after boot to desktop didnt get to run test got bsod (page fault in nonpaged area) wof.sys
rebooted again, came up fine to desktop, reran prime95, after few minutes bsod (kmode exeption not handled)
then would not load windows after that reboot, I'm guessing because cpu was too hot. waited until it cooled off and then had to reboot several times. Finially got back to load windows.

 

Try a few things
1. Clean your system of dust, or at least check it.
2. Make sure the airflow is proper
3. Replace the thermal paste

 

Decided to upgrade cpu cooler to corsair H100iGTX.
Running tests now to see if that makes a difference.

 

Let me know how it goes *Smile

 

Ok, Installed new corsair liquid cooler and reinstalled windows on a new ssd drive. System seems to run better. I still am getting lockups but no bsod yet. lockup happens so far only during gameplay. I can go much longer than before it locks up now , where as before it would just crash the program after only a couple minutes.