Windows 10: Trouble connecting Surface Mouse to Surface Book 2 - Have to delete drivers and restart...

Discus and support Trouble connecting Surface Mouse to Surface Book 2 - Have to delete drivers and restart... in Windows 10 Drivers and Hardware to solve the problem; I was having trouble getting the Surface Mouse to work with Surface Book 2. I contacted "Help" over chat and they asked me to uninstall the drivers and... Discussion in 'Windows 10 Drivers and Hardware' started by Sreecharan, May 30, 2020.

  1. SREECHARAN
    Sreecharan Win User

    Trouble connecting Surface Mouse to Surface Book 2 - Have to delete drivers and restart...


    I was having trouble getting the Surface Mouse to work with Surface Book 2. I contacted "Help" over chat and they asked me to uninstall the drivers and restart the laptop. This worked, but the problem is I have to do this each time.

    And ironically, the "Surface" Mouse works seamlessly with other laptops in the house including a super old Lenovo. Can someone help resolve the issue once and for all?

    :)
     
    Sreecharan, May 30, 2020
    #1
  2. BRINK
    Brink Win User

    New Surface Book 2 Drivers and Firmware Update Nov. 18 Surface

    Read more: Surface Book 2 Drivers and Firmware (Initial Release) Surface
     
    Brink, May 30, 2020
    #2
  3. A. USER
    A. User Win User
    Using Surface Go as an external display for Surface Book 2

    Hi,



    Thank you for writing to Microsoft Community Forums.



    We understand your concern. However, could you please let us know how exactly you are trying to connect the Surface Book to Surface Go?



    If both devices are on the same network, we would suggest you to follow the steps mentioned below to configure Surface Go as a portable Monitor and check.



    1. Go to Settings in Surface Go.
    2. Click on System.
    3. Click on Projecting to this PC.
    4. Select Available everywhere or
      Available everywhere on secure networks       in the drop down menu under
      Windows PCs and phones to this PC when you say it’s OK      .
    5. Select First time only or
      Every time a connection is requested       in the drop down menu under
      Ask to project to this PC      .
    6. Turn on the Required PIN for paring, if it is prompted.
    7. Make sure you turn off the switch
      This PC can be discovered for projection only when it is plugged in as you will use your Surface PC as a portable display.
    8. Then click on Yes.
    9. Then try following steps to project display on Surface Book 2.
    10. Click on Action Center.
    11. Click on Connect button.
    12. Select the name of wireless display (Surface Go).
    13. Check the box behind Allow mouse, keyboard, touch and pen input from this device.
    14. Then press Windows + P key and try Extend or other options and check if it is working.

    You may also want to refer
    Trouble connecting Surface to a second screen    ,

    Connect Surface to a TV, monitor, or projector     and

    Fix connections to wireless displays or docks     for more details.





    We await your response.
     
    A. User, May 30, 2020
    #3
  4. BRINK
    Brink Win User

    Trouble connecting Surface Mouse to Surface Book 2 - Have to delete drivers and restart...

    Updates for Surface Pro and Surface Book - Feb. 13

    Source: Updates for Surface Pro and Surface Book (13 February 2018) Surface

    See also:
     
    Brink, May 30, 2020
    #4
Thema:

Trouble connecting Surface Mouse to Surface Book 2 - Have to delete drivers and restart...

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