Windows 10: Unable to log in.

Yea my thoughts too, thanks Shawn.

 

Wasn't sure where to post this.

A neighbour rang me earlier today to say that they are unable to log into their account. The computer refuses to log in (I dont remember any error messages). However another account on the same machine works fine.

Is there anything I can do to rectify this?

:)

 

Unable to Log in & Activate Win 10. Log in not offered.

Running Win 7.1 Home Prem and unable to Log in to free Win 10. Laptop has "finger scan" which did not work during Upgrade to Win 10 and log-in by PW failed (bad key strokes or too little time to revert to PW entry) and log-in not offered again. Boot up
stops before log-in offered. Agent gave me address to download ISO file for Win 10 conversion. Agent said new Product Key not necessary. Made ISO bootable USB. Proceeds to request for Product Key. I entered Win 7.1 key, but Free Win 10 looking for different
Product Code.

Can't go forward & CANNOT GET BACK TO AGENT. Access to my Computer has been denied for 6 days at time of posting.

How do I get Product Key for FREE version OR how do I SAFELY GO BACK TO WIN 7.1 HOME PREM without damaging existing file & Program Structure.?????

 

Unable to Log in & Activate Win 10. Log in not offered.

Hi George,

Thank you for contacting Microsoft Community.

I would like to inform you that if you've upgraded to Windows 10 from a genuine qualifying version of Windows 7 SP1, then it should not ask for Product key and it gets activated automatically.

However, if still you encounter the problem, then I would suggest you to refer to the following link and check if that helps:

How to troubleshoot Product Activation in Windows 10

Let us know if you need further assistance and well be glad to help.

 

Hey Nick, *Smile

It depends on if the neighbor's account they are locked out of is a Microsoft account or local account. They can reset the password of a Microsoft account online at Microsoft.

*Arrow Reset Password of User Account in Windows 10 Windows 10 Tutorials

If the other account they can log in to is an administrator account, then they could change the password of the locked out account if it's a local account.

*Arrow Change Account Password in Windows 10 Windows 10 Tutorials

 

Hi Shawn, thanks for the suggestion, will look at their account online and see what state its in.

 

Thanks, will report back tomorrow.

 

I am at the machine now and what happens is a black screen appears before the login screen. I have removed avast but that hasnt helped. The other account works fine.

 

If you haven't already, you might turn off Fast Startup to see if it may be related.

 

If one account works but the other doesnt, does this mean you are able to get to the log on screen to select which account you want to use?

 

Yes we can select the account that works and log in. For now I have asked them to use that account and have managed to gain access to the user files of the other account.

 

What happens directly after clicking the other rouge user account?

Does it ask for the password?

You say you get a black screen before login? Because you can choose other user accounts,, im assuming this comes up after clicking on the rouge account?

 

The other account just stays black and the hd activity light never stops. Its a slow underpowered all-in-one. We have left it running but nothing comes up.

 

So you can select the account, and it attempts to load but just goes to the black screen?

Have you tried to load the same account from safemode?

 

hmm no, not tried safe mode. I told him that we are so close to a major update, that I will format the computer when the time comes and just create one account for them. Much easier to manage.