Windows 10: Undoing changes made to your computer, can't get into safe mode & can't boot from USB...

I have been using Windows since vs. 3.2 so I am not a novice. I have an Acer Aspire S7-191. I purchased it with Windows 8.1 and upgraded to Windows 10 years ago. Windows sent me a message whose window I could not close stating that my version (1803) of Windows 10 will not be supported soon and I must upgrade. I didn't want this update but the message would not go away. So I started. It stalled at 48%. After hours and some research, I killed it and started again. This time it told me I didn't have enough drive space. I deleted every user file from my laptop (documents, photos, music etc). I tried again. It said I needed 10 gb free to do the update. (Why do I need 10 gb to do a 4 gb upgrade?) I thought Windows wasn't properly keeping track of space used since deleting all my files only freed up about a gig. Apparently I have more than 120 gb of only system files and MS Office?


Frustrated, I connected my external hard drive with 30 gb free space. This time it made it to 52% when it stalled. When it was unsuccessful, it said "Undoing changes made to your computer." I let it run for hours and it never finished. After reading the solutions online, I killed it and tried to get into safe mode. With external drive connected, it goes straight back to "Undoing changes made to your computer." With the external drive disconnected it says, "Please insert the external media and press OK." I cannot get into safe mode no matter what I do.


I also have a USB recovery drive which I have used twice before due to other problems so I know it works. Windows will not read the USB with or without the external drive connected.


I decided to use my husbands laptop which is newer than mine to do more research and to write this question since mine is dead in the water. You can imagine how thrilled I was to be forced to take the new version of windows on this machine against my will after pausing updates for 7 days. Anyway, it did finish and seems fine. One big difference between his laptop and mine is RAM. He has 8 gb and I only have 4. Maybe that's the real problem? Also, reading online, it seems that a lot of people with this same problem started with windows 8.1 like me. My husband's machine came with a clean install of Windows 10 from the git go. In any event, I don't know what to do about it.


Can anybody help me?

:)

 

Computer Shuts Down When Woken From Sleep Mode

Hi,

To help resolve your issue, we suggest you follow the steps below:

Method 1:Run
power troubleshooter

• 
  On the search bar,type
  “Troubleshooting”
  
• 
  Click
  “View All”
  on the left panel.
  
• 
  Click
  Power,a new window will popup.
  
• 
  Follow the on-screen instructions.
  

Method 2: Safe mode

Check if issue persists in safe mode. To go to safe mode, follow these steps:

• 
  Open Run Command (Windows
  button +R)
  
• 
  A dialog box will open, type
  msconfig.
  
• 
  Locate and select the Boot tab and select Safe with Minimal as option.
  
• 
  Restart Computer.
  

Note:Follow
the same procedure to undo Safe Mode, uncheck the Safe option and restart your system.

Method 3: Clean boot

If the issue does not occur in safe mode, kindly check in clean boot. To place your computer in clean boot, refer
to this
link.

Note:
Once you are done with the troubleshooting, perform the steps in “How to
reset the computer to start as usual after troubleshooting with clean boot
“ to reset computer as usual.

Feel free to get back to us if you need further assistance.

 

Stop computer booting into safe mode

In case there are any other problems with safe mode see this tutorial (option #5, step #5):

Boot into Safe Mode on Windows 10

 

Stuck in safe mode

Hi,

There are several methods available on how you can get your computer booted in safe mode and also booted back to normal mode. Some steps include changing the startup settings or manually pressing a key. For us to resolve your concern, kindly answer the questions
below:

• What steps did you take to get your device in safe mode?
• Have you attempted to reboot your device?
• What was the reason that you needed to boot your device into safe mode?

We look forward to your response to our queries.