Windows 10: USB device keeps on being removed

Out of curiosity do you have the USB cable connected from your Kraken water cooler to the motherboard's USB port? If so, did you install the drivers or software for the cooler?

Here you can see my Corsair H115i cooler since mine also uses a USB cable to control features.





Looking at your USB devices I don’t see the Kraken at all. Perhaps a missing driver?

 

Yes. I still have the cd/dvd that came with the motherboard.

The Kraken itself has no installer but I did install their CAM software which controls all the settings for the AIO. Also, the USB cable from the Kraken is directly connected to the mobo so I can controll the lighting mode and the fan and pump settings.

 

You can also try

• Check you're running latest BIOS
• Disable fast boot
• Turn off Selective Suspend

 

Right but what I'm saying is something like Kraken or even the company name should be showing in your USB listing and there's nothing there. Look at your image, then look at mine, note the red box

Yours....




Mine...




If that USB cable is connected to the motherboard like you said, something should be showing there. I could be wrong, but I'm betting that yellow triangle has to do with that port. Double check the cable is fully inserted and the software and drivers are installed. If so, uninstall and reinstall again. Reboot the PC. Make sure you re-boot.

We'll hold off on that for a minute.

And there's no need to go into the BIOS at this stage of the game.

 

Try running USB Tree Viewer - USB Device Tree Viewer - to see if you can get any more information about the device.

 

You do raise a good point. I'll try that later. Thanks!

Will do that later and post the update

 

Hi guys! Our internet has been (and still is) down for a couple of days now. I can only give updates on short moments the connection is back. Anyway, I tried USB Tree and here's the screenshot of it.

Also, I tried removing the micro usb that's connected to the AIO, rebooted the PC, plugged it back again then rebooted again. Still the same.

 

Just to confirm, when you remove the AIO USB plug does the "unknown USB device" go away?

 

Yes, please answer.

 

Sorry for the late reply but it did go away but I only tried it for less than 30 mins. The error would not immediately manifest right away when I turn my computer on. The last time I got an error notification was around 5 hours ago so I would say it was not conclusive but still highly probable.

 

What you need to do is leave the USB cable disconnected for a couple of hours if not for the day to see if the issue disappears. If it does we definitely know that's the issue.

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