Windows 10: VIDEO DXGKRNL FATAL ERROR trying to install Creator Fall update

Discus and support VIDEO DXGKRNL FATAL ERROR trying to install Creator Fall update in Windows 10 Installation and Upgrade to solve the problem; To find the cause of BSOD: memory dump file: %SystemRoot%\MEMORY.DMP or C:\Windows\MEMORY.DMP mini dump files: %SystemRoot%\Minidump or... Discussion in 'Windows 10 Installation and Upgrade' started by perdrix, Nov 1, 2017.

  1. zbook New Member

    VIDEO DXGKRNL FATAL ERROR trying to install Creator Fall update


    To find the cause of BSOD:

    memory dump file:
    %SystemRoot%\MEMORY.DMP or
    C:\Windows\MEMORY.DMP

    mini dump files:
    %SystemRoot%\Minidump or
    c:\windows\minidump


    Use file explorer > this PC > local C: drive > right upper corner search enter each of the above to find results > post into the thread using one drive or drop box share links.


    If there is an active operating system with windows error reporting then run the DM log collector to collect other important files:
    BSOD - Posting Instructions - Windows 10 Forums
     
    zbook, Nov 6, 2017
    #16
  2. perdrix Win User
    perdrix, Nov 7, 2017
    #17
  3. zbook New Member
    The BSOD debugging did not display any non-Microsoft misbehaving drivers.

    To evaluate the computer instability these are options at this time:
    1) use windows driver verifier to see if drivers are stable or unstable and replace any unstable or misbehaving drivers
    2) observe the computer over time and wait for the next bsod
    3) attempt another upgrade and save any dumps for analysis
    4) troubleshoot the Panther logs
    5) this links are for reading at this time:


    Driver Verifier-- tracking down a mis-behaving driver. - Microsoft Community
    Enable and Disable Driver Verifier in Windows 10 Performance Maintenance Tutorials


    Please post a new zip:
    BSOD - Posting Instructions - Windows 10 Forums

    Open the Dell website > enter the computer's serial or product number > post a URL into the thread

    Also Dell has online diagnostics. Run the diagnostics and post images of the results into the thread.
     
    zbook, Nov 7, 2017
    #18
  4. perdrix Win User

    VIDEO DXGKRNL FATAL ERROR trying to install Creator Fall update

    System has been as stable as as a rock on Creator Edition, so really don't think its a hardware issue. Not had a BSOD since I replaced the nVidia card with an ATI one (bad set of nVidia drivers a long while ago). I can upload the Panther logs, just tell me the files you want.

    I can almost g'tee that doing the updgrade again will fail identically - two attempts at the upgrade failing identically seems pretty poor chance of success on retry.

    No misbehaving non-MS drivers: - I note you said nothing about misbehaving MS drivers.

    I'd like to help on this, but it takes a whole day to attempt the upgrade and restore the backup when it fails.

    How to get MS to pay attention?

    Dave
     
    perdrix, Nov 7, 2017
    #19
  5. zbook New Member
    Please post a zip.
    The logs will be troubleshooted.
    BSOD - Posting Instructions - Windows 10 Forums

    Ordinarily windows updates fix Microsoft drivers.
    So we look for misbehaving non-Microsoft drivers and then upgrade, uninstall, or roll back the misbehaving drivers.
     
    zbook, Nov 7, 2017
    #20
  6. perdrix Win User
    You didn't tell me what files you want nor their location. ...

    Dave
     
    perdrix, Nov 8, 2017
    #21
  7. zbook New Member
    The DM log collector is automatic.
    BSOD - Posting Instructions - Windows 10 Forums
    It will collect the needed logs.
    Then when it appears on the desktop make a zip and post it into the thread.
    It should collect approximately 15 files: mini dumps, msinfo32, dxdiag, installed, uninstalled, hosts, event log, drivers, etc.
     
    zbook, Nov 8, 2017
    #22
  8. perdrix Win User

    VIDEO DXGKRNL FATAL ERROR trying to install Creator Fall update

    AFAIK, the DM Log collector is automatic when collecting information from a Windows system that can be rebooted following a crash, not when attempting to extract data from a partition copied after a failed upgrade where it was impossible to boot the system.

    Here we have a copy of the failed upgrade on the COPY of the partition taken after the failure.

    I assume all you want from this partition is some of the logs from the attempt to upgrade the system. If so please specify exactly what you want.

    Dave
     
    perdrix, Nov 8, 2017
    #23
  9. zbook New Member
    Once there is a functioning operating system the DM log collector should be able to collect the files in use.
    This could be after a clean install, image repair, etc.
    Once the log collector is run it should collect the needed files and post a file on the desktop.
    Zip this file and post it into the thread for troubleshooting.
    BSOD - Posting Instructions - Windows 10 Forums
     
    zbook, Nov 8, 2017
    #24
  10. perdrix Win User
    File is attached and represents system prior to Fall Update install attempt.

    Cheers
    Dave
     
    perdrix, Nov 9, 2017
    #25
  11. zbook New Member
    For all of the testing please make sure that images are posted into the thread.
    In case there are problems posting images please use one drive or drop box share links to post into the thread.

    Open administrative command prompt and type or copy and paste:
    1) sfc /scannow
    2) dism /online /cleanup-image /restorehealth
    3)When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
    4) chkdsk /x /f /r
    5) Use the information in this link to find the chkdsk report in the event viewer and post the report into the thread:
    Read Chkdsk Log in Event Viewer in Windows 10 Performance Maintenance Tutorials
    6) Make sure that there is no over clocking while troubleshooting.
    7) Sometimes there are problems in the bios that produce bsod.
    The BIOS: Version/Date Dell Inc. A08, 25/04/2008
    8) Please check to see if this is the most up to date version.
    9) To ensure that there are no improper bios settings please reset the bios.

    How to Clear Your Computers CMOS to Reset BIOS Settings:
    How to Clear Your Computers CMOS to Reset BIOS Settings
    3 Ways to Reset Your BIOS - wikiHow:
    3 Ways to Reset Your BIOS - wikiHow

    10) Run HDTune: HD Tune website
    to check the health,
    scan for errors, no quick scan but full scan
    run a benchmark.

    It may take some time, but please take the time you need to perform it properly.
    When above is done please make screenshots of the following
    the health,
    the error scan,
    the benchmark incl. following
    transfer rate,
    access time,
    burst rate,
    cpu usage.
    Take Screenshot in Windows 10 General Tips Tutorials

    11) Run memtest86+ version 5.01 for at least 8 passes. Memtest86+ - Advanced Memory Diagnostic Tool
    This may take hours so plan to run it overnight.
    Please make sure you use the Memtest86+ version 5.01 with the link below.
    Memtest86+ - Advanced Memory Diagnostic Tool
    The testing is done not by time but by passes.
    The more passes the better.
    There are a significant number of false negatives if fewer than 8 passes are made.
    A false negative is a test pass when there is malfunctioning RAM.
    There is 20 GB of RAM on the computer.
    Memtest86+ version 5.01 testing takes approximately 1 - 2 hours /GB RAM
    Just 1 error is a fail and you can abort testing.
    Then test 1 RAM module at a time in the same DIMM each for 8 or more passes.
    When Memtest86+ has completed 8 or more passes use a camera or smart phone camera to take a picture and post an image into the thread.
    Memory problems. - Microsoft Community
    MemTest86+ - Test RAM BSOD Tutorials

    12) Please open the website for the computer's drivers and post a URL into the thread.


    Code: Event[3833]: Log Name: System Source: Ntfs Date: 2017-11-03T09:10:08.893 Event ID: 55 Task: N/A Level: Error Opcode: Info Keyword: N/A User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: mercury Description: A corruption was discovered in the file system structure on volume ??.The Master File Table (MFT) contains a corrupted file record. The file reference number is 0x1000000000000. The name of the file is "<unable to determine file name>".[/quote] Code: Event[3991]: Log Name: System Source: Ntfs Date: 2017-11-06T13:49:35.316 Event ID: 55 Task: N/A Level: Error Opcode: Info Keyword: N/A User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: mercury Description: A corruption was discovered in the file system structure on volume ??.The Master File Table (MFT) contains a corrupted file record. The file reference number is 0x1000000000000. The name of the file is "<unable to determine file name>".[/quote] Code: Event[3998]: Log Name: System Source: Ntfs Date: 2017-11-06T15:12:33.601 Event ID: 55 Task: N/A Level: Error Opcode: Info Keyword: N/A User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: mercury Description: A corruption was discovered in the file system structure on volume ??.The Master File Table (MFT) contains a corrupted file record. The file reference number is 0x1000000000000. The name of the file is "<unable to determine file name>".[/quote] Code: Event[4008]: Log Name: System Source: Ntfs Date: 2017-11-06T17:14:19.787 Event ID: 55 Task: N/A Level: Error Opcode: Info Keyword: N/A User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: mercury Description: A corruption was discovered in the file system structure on volume ??.The Master File Table (MFT) contains a corrupted file record. The file reference number is 0x1000000000000. The name of the file is "<unable to determine file name>".[/quote] Code: Event[4059]: Log Name: System Source: Ntfs Date: 2017-11-08T15:09:41.812 Event ID: 55 Task: N/A Level: Error Opcode: Info Keyword: N/A User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: mercury Description: A corruption was discovered in the file system structure on volume ??.The Master File Table (MFT) contains a corrupted file record. The file reference number is 0x1000000000000. The name of the file is "<unable to determine file name>".[/quote] Code: Event[4085]: Log Name: System Source: Ntfs Date: 2017-11-09T12:59:35.938 Event ID: 55 Task: N/A Level: Error Opcode: Info Keyword: N/A User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: mercury Description: A corruption was discovered in the file system structure on volume ??.The Master File Table (MFT) contains a corrupted file record. The file reference number is 0x1000000000000. The name of the file is "<unable to determine file name>".[/quote] Code: Event[59]: Log Name: System Source: Microsoft-Windows-Kernel-PnP Date: 2017-06-29T17:41:37.042 Event ID: 219 Task: N/A Level: Warning Opcode: Info Keyword: N/A User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: mercury Description: The driver \Driver\ni488k failed to load for the device PCI\VEN_1093&DEV_C801&SUBSYS_00000000&REV_02\5&375146b3&0&300310.[/quote] ni488k.sys National Instruments 488.2 Kernel Driver Downloads – National Instruments
    Code: Event[3038]: Log Name: System Source: NTFS Date: 2017-11-01T12:20:19.169 Event ID: 134 Task: N/A Level: Warning Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: mercury Description: The transaction resource manager on volume \\?\Volume{6f664bff-0000-0000-0000-100000000000} encountered an error during recovery. The resource manager will continue recovery. Event[3039]: Log Name: System Source: NTFS Date: 2017-11-01T12:20:19.169 Event ID: 134 Task: N/A Level: Warning Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: mercury Description: The transaction resource manager on volume \\?\Volume{6f664bff-0000-0000-0000-100000000000} encountered an error during recovery. The resource manager will continue recovery.[/quote] Code: Event[3836]: Log Name: System Source: NTFS Date: 2017-11-03T09:23:35.447 Event ID: 50 Task: N/A Level: Warning Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: mercury Description: {Delayed Write Failed} Windows was unable to save all the data for the file . The data has been lost. This error may be caused by a failure of your computer hardware or network connection. Please try to save this file elsewhere.[/quote]
     
    zbook, Nov 9, 2017
    #26
  12. perdrix Win User
    >12) Please open the website for the computer's drivers and post a URL into the thread.

    ??? Not sure i understand this part of your request.

    Do you mean me to update to the latest version of the ni-488.sys driver - happy to do that.

    D.
     
    perdrix, Nov 9, 2017
    #27
  13. zbook New Member

    VIDEO DXGKRNL FATAL ERROR trying to install Creator Fall update

    Please post a URL or hyperlink into the thread to view the latest drivers for the computer.
     
    zbook, Nov 9, 2017
    #28
  14. perdrix Win User
    Microsoft Windows [Version 10.0.15063]
    (c) 2017 Microsoft Corporation. All rights reserved.

    C:\WINDOWS\system32>sfc /scannow

    Beginning system scan. This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection did not find any integrity violations.

    C:\WINDOWS\system32>dism /online /cleanup-image /restorehealth

    Deployment Image Servicing and Management tool
    Version: 10.0.15063.0

    Image Version: 10.0.15063.0

    [==========================100.0%==========================] The restore operation completed successfully.
    The operation completed successfully.

    C:\WINDOWS\system32>
     
    perdrix, Nov 9, 2017
    #29
  15. perdrix Win User
    >Please post a URL or hyperlink into the thread to view the latest drivers for the computer.

    I know of no URL that will locate the latest drivers for this hardware - I think I don't "get" what you are asking me to do here.
     
    perdrix, Nov 9, 2017
    #30
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VIDEO DXGKRNL FATAL ERROR trying to install Creator Fall update

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