Windows 10: Was Given a code - Microsoft store says it was already claimed.

2020/04/13 - 22:36:03 UTC

Microsoft store says that "This code was already claimed."
The time above was the exact time I tried to claim, and is the time listed as it being claimed.

Is there anything I can do?

:)

 

Microsoft Store not working error Code: 0x80131500

Hi
Thanks for suggestions
I had tried all except re registering MSoft Store , but that unfortunately did not work .

Very intermittently use SurfEasy VPN, but last time used pre dated this build & problem by some time.

Have built pc systems /rebuilt windows op system literally100's times over 25 years for myself and others, and troubleshooted most known problems but this looks like a reinstall.
Not listed in Microsoft web notice as ongoing issue involving current build.

Only had Store problem once before since it was introduced years ago, and that was easily resolved !

 

Microsoft Store error code Code: 0x80131500

Hi,

Thank you for writing to Microsoft Community Forums.

I understand that you are unable to use Microsoft Store. We will look into this. Please reply to the following questions:

• Is the Norton Antivirus still installed on the system?
  

We are unable to see the screenshot that you have included, I would suggest you to share the screenshot again so that we can view it for you. Please refer
how to include a screenshot in your postto
upload the screenshot.

Note: Make sure you don’t capture any personal information while taking the screenshot.


If Norton Antivirus is still installed, I suggest you to disable Norton Antivirus and check if you are able to open Microsoft Store. Please follow the steps from

Turn off Norton to disable Norton Antivirus.

Note: If you disable the security software, the system might be temporarily exposed to security threats and risks. Please make sure to turn it on after performing the steps.

In the meantime, you can follow the steps mentioned below:

Method 1: Fix Store launch

I suggest you to follow the troubleshooting steps from the article
Microsoft Store doesn't launch.

Method 2: Sign out and sign in to Store

1. Type Store in the search bar on the
   Taskbar.
   
2. Select the Store icon from the search result.
   
3. Click on the ellipsis on the top right corner of the window.
   
4. Logout from the Store and login with the same
   Microsoft account.
   

Hope it helps.

Please reply with the status of the issue, we will be glad to help you further.

Nikhar Khare

Microsoft Community - Moderator

 

Microsoft Store not working error Code: 0x80131500

Hi, you could of course try
Run Windows Store Apps Troubleshooter in Windows 10
and then
Re-register Microsoft Store app in Windows 10

You say you've tried this:
Fix: Windows Store Error Code 0x80131500 - Appuals.com

Are you using a VPN?

You could try
Flush DNS Resolver Cache in Windows 10

This suggests the problem (amongst other things) could be related to services. Have you modified or disabled any? Worth checking.
Fix: Windows Store Error Code 0x80131500 - Appuals.com

(Tweaking.com's free repair tool has a useful option to reset services to default).