Windows 10: What Procedure To Follow When Only Option Left is Command Prompt?

My son's pc suddenly stopped booting. Just hung on a windows 'window' logo.


We worked on it with Kyhi's usb and got it to where it now boots to a message that it's broken and we m ust do something.


So we boot off a windows repair usb we made from a download.


'Troubleshoot' couldn't do anything. Said it was unable.


Went to advanced options and tried 'startup repair'. It couldn't do anything.


So we've got no image to go back to. Uninstall Windows update failed on both quality and feature updates: reported it couldn't do it.


And no restore points.


Only option left before reinstall is command prompt.


We are hoping we can get a procedure to follow at the command prompt that might find and cure the problem.


Possible?

:)

 

command prompt will not open in safe mode with command prompt

Would I just follow the same steps within safe mode after hooking up to the other system?

 

command prompt will not open in safe mode with command prompt

I am repairing a laptop for a friend and I need to access windows in safe mode and the owner has forgotten the password to the main user. I tried logging on with the administrator profile in safe mode but it is not showing up so I was going to use command prompt in safe mode with command prompt but command prompt will not open when I boot that option. Does anyone have any hints for me to figure this out?

 

Installation media boots to command prompt

I've just booted from known working install media to see exactly what it does when booting. The sequence of events is...

1. Windows logo on a black screen
2. circling dots appear beneath the logo
3. light blue 'Please wait' screen with circling dots
4. a command prompt window (very briefly)
5. the initial Setup page appears

Do you see steps 1-3? If so, it appears you have stopped at step 4, suggesting that something on the disc cannot be read.

Does the disc boot properly in another machine? If so, try cleaning the laptop's drive lens then try booting from the disc again.

If not, make new install media with Microsoft's Media Creation Tool, either as a bootable USB, on an ISO that you can burn to another disc. At Step 8 in Option One of this tutorial you can choose between making a USB or an ISO.

Download Windows 10 ISO File