Windows 10: WHEA_UNCORRECTABLE_ERROR 0x00000124 [hal.dll] [ntoskrnl.exe]

My desktop started running into issues four days ago. Unfortunately, the pc has only successfully created 1 dump file out of ~20 attempts, it hangs while creating it at 20%. The first two events were freezes only and occurred while gaming (PUBG). The screen froze in place with a loud constant audio buzz - forcing me to hard reset the pc. From then on the computer would bsod (all were WHEA_UNCORRECTABLE_ERROR I believe) mostly while gaming (once an hour) but even on desktop (once every 3-4 hours). After about the 12th bsod, crashes rapidly started occurring more frequently and I couldn't boot into windows for more than a few minutes. As result, I reformatted my PC yesterday and thankfully the bsods are occurring less frequently for now (only once while not gaming and every 2 hours while gaming).



I have been reading the forums and feel comfortable and willing to do whatever is asked of me. I will be back in 15 hours with the following 4 days off of work, fully available to knock out whatever is requested of me. I have already posted my DM log file and dump file below and will use this as an opportunity to run a mem86+ test. I truly appreciate any help that is offered. Thank you!

Dump file: Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.
DM Log file: DESKTOP-3B5PHG0-Wed_10_25_2017_223612_10.zip

:)

 

BSOD w/ a WHEA_UNCORRECTABLE_ERROR after building a new PC with the hard-drive from my old PC.

The error code is 0x00000124 and it appears to be caused by hal.dll(+3267f) and ntoskrnl.exe(+226800).

Here's a google drive link to the minidump file: 112317-27734-01.dmp

Anyone think they could help?

 

BSOD ntoskrnl.exe+142480, 0x00000101, did test: DRIVER_VERIFIER_DETECTED_VIOLATION (avc3.sys)

Hello there.

I sent you two more DMPS.

I did uninstall Bitdefender now, and Bluescreen came again with the error: whea_uncorrectable_error

So I did Verifier again, the result was: SamsungRapidFSFiltr.sys

(my ssd..)

BluescreenViewer Output this time:

0x00000124

ntoskrnl.exe+142480

 

Hi sourpatch ,

Welcome to the BSOD forum.
BSOD are caused by misbehaving hardware or software drivers or malfunctioning hardware.
The WHEA 0x124 error is typically hardware so testing includes CPU, GPU, Driver, RAM.
The bugcheck 141 was a misbehaving hardware driver.

For all tests please make sure to post images into the thread.
If there is any difficulty posting images please post one drive or drop box share links.

First replace the AMD graphics driver:
Perform the following steps:
1) Uninstall everything AMD using Display driver uninstaller and install new drivers from the Asus or the AMD website.
2) The Asus web site is preferred.
3) Enter the computer's serial or product number and the operating system to view available drivers.
4) If you use the AMD web site be sure the "clean install" box is checked and only install the graphics driver.
Official Display Driver Uninstaller DDU Download
Display Driver Uninstaller Download version 17.0.7.2
Display Driver Uninstaller: How to use - Windows 7 Help Forums
AMD Support and Radeon Software Driver Download
AMD Graphics Drivers - Install Without Catalyst Install Manager - Windows 7 Help Forums



Open administrative command prompt and type or copy and paste:
1) sfc /scannow
2) dism /online /cleanup-image /restorehealth
3) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

4) Make sure that there is no over clocking while troubleshooting.

5) Sometimes there are problems in the bios that produce bsod.

The BIOS: Version/Date American Megatrends Inc. 2104, 8/13/2013

6) Please check to see if this is the most up to date version.

7) To ensure that there are no improper bios settings please reset the bios.

8) Sometimes there can be failure to boot after resetting the bios.

9) So please make sure your files are backed up.

10) Please make a backup image with Macrium:

Macrium Software | Macrium Reflect Free:
Macrium Software | Macrium Reflect Free

11) And please create a brand new restore point.

How to Clear Your Computers CMOS to Reset BIOS Settings:
How to Clear Your Computers CMOS to Reset BIOS Settings

3 Ways to Reset Your BIOS - wikiHow:
3 Ways to Reset Your BIOS - wikiHow

12) When testing for WHEA hardware errors we need to systematically check CPU, GPU, memory and drive.

Once the bios is reset and there is no overclocking:

13) Choose one of the temperature monitoring software applications: Speecy, HW monitor, Speed fan:

Speccy - Free Download - Piriform: Speccy - System Information - Free
Speccy - System Information - Free Download

HWMONITOR | Softwares | CPUID: HWMONITOR | Softwares | CPUID
HWMONITOR | Softwares | CPUID

SpeedFan - Access temperature sensor in your computer: SpeedFan - Access temperature sensor in your computer
SpeedFan - Access temperature sensor in your computer

14) Run Prime95 - Stress Test Your CPU
Prime95 - Stress Test Your CPU Windows 10 Performance Maintenance Tutorials
Prime95 - Stress Test Your CPU Performance Maintenance Tutorials

15) Record maximum temperatures and duration of testing.
Aim for > 3 hours testing and abort if you encounter any problems as per the link.

16) Please use the Microsoft snipping tool to post images into the thread.

Take Screenshot in Windows 10 Windows 10 General Tips Tutorials
Take Screenshot in Windows 10 General Tips Tutorials

17) Run memtest86+ version 5.01 for at least 8 passes.
Memtest86+ - Advanced Memory Diagnostic Tool

This may take hours so plan to run it overnight.

Please make sure you use the Memtest86+ version 5.01 with the link below.
Memtest86+ - Advanced Memory Diagnostic Tool

The testing is done not by time but by passes.

The more passes the better.

There are a significant number of false negatives if fewer than 8 passes are made.

A false negative is a pass when there is malfunctioning RAM.

There is 8 GB of RAM on the computer.

Memtest86+ version 5.01 testing takes approximately 1 - 2 hours /GB RAM

Just 1 error is a fail and you can abort testing.

Then test 1 RAM module at a time in the same DIMM each for 8 or more passes.

Again the more passes the better.

If both RAM pass when tested 1 at a time after failing when tested together test the next DIMM with 1 RAM module for 8 or more passes. This will help to differentiate malfunctioning RAM from malfunctioning DIMM /Motherboard.

Memtest86+ - Advanced Memory Diagnostic Tool
Memtest86+ - Advanced Memory Diagnostic Tool

Microsoft Community
Memory problems. - Microsoft Community

18) When Memtest86+ has completed 8 or more passes use a camera or smart phone camera to take a picture and post an image of the results into the thread.

MemTest86+ - Test RAM Windows 10 BSOD Tutorials
MemTest86+ - Test RAM BSOD Tutorials

MemTest86+ needs to be run for at least 8 complete passes for conclusive results.

19) Run HD Sentinel:
Hard Disk Sentinel - HDD health and temperature monitoring
When it has completed please use the Microsoft snipping to make images and post them into the thread.
Take Screenshot in Windows 10 Windows 10 General Tips Tutorials
Take Screenshot in Windows 10 General Tips Tutorials

20) Run FurMark - GPU Stress Test Windows 10 Performance Maintenance Tutorials
Please make note of the importance of temperature monitoring and aborting the test in the GPU link.
FurMark - GPU Stress Test Windows 10 Performance Maintenance Tutorials:
FurMark - GPU Stress Test Performance Maintenance Tutorials
Aim for 45 min - 1 hour testing and abort if there are any problems encountered as per the link.

21) All of these test should be done with the bios reset and no over clocking.

22) For each of the above tests please record maximum temperatures and test duration.

24) And please make sure that you use the Microsoft snipping tool to post images of each into the thread.
Take Screenshot in Windows 10 Windows 10 General Tips Tutorials

23) Please update the information on the computer specifications:
Ten Forums System Specificiations (Specs)
Please fill in your system specs
Please follow this tutorial and download the tool.
System Info - See Your System Specs - Windows 7 Help Forums
System Info - See Your System Specs - Windows 7 Help Forums
The tool will give you detailed information about your system specs, please fill in your system specs more completely including PSU, cooling, case, and other used stuff like mouse, keyboard, joystick, xbox, headphone, printer, etc.
The PSU, cooling and other stuff are NOT mentioned in the tool.
In the left corner below in your post you find 'My System Specs'.
After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.

24) Open administrative command prompt and type or copy and paste: chkdsk /x /f /r
This may take many hours to run so plan to run it overnight.
25) Post the chkdsk results into the thread:
Read Chkdsk Log in Event Viewer in Windows 10 Windows 10 Performance Maintenance Tutorials

Code: 10/24/2017 3:12 AM Windows Error Reporting Fault bucket , type 0 Event Name: BlueScreen Response: Not available Cab Id: 0 Problem signature: P1: 124 P2: 0 P3: ffffa98e23931028 P4: be200000 P5: 5110a P6: 10_0_15063 P7: 0_0 P8: 768_1 P9: P10: Attached files: \\?\C:\Windows\Minidump\102317-4281-01.dmp \\?\C:\Windows\Temp\WER-4718-0.sysdata.xml \\?\C:\Windows\MEMORY.DMP \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1CA0.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1CAF.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1CDF.tmp.txt These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_124_e0cb786dbfb15a86ebf42e0bc23a527f86bad60_00000000_cab_02e01cde Analysis symbol: Rechecking for solution: 0 Report Id: e8b45cb4-09cf-48c3-84db-76c09c70623f Report Status: 4 Hashed bucket:[/quote] Code: 10/24/2017 3:12 AM Windows Error Reporting Fault bucket 0x124_GenuineIntel_PROCESSOR_CACHE, type 0 Event Name: BlueScreen Response: Not available Cab Id: 496496e6-2ce2-4e84-a870-2d4c4e11eb65 Problem signature: P1: 124 P2: 0 P3: ffffa98e23931028 P4: be200000 P5: 5110a P6: 10_0_15063 P7: 0_0 P8: 768_1 P9: P10: Attached files: \\?\C:\Windows\Minidump\102317-4281-01.dmp \\?\C:\Windows\Temp\WER-4718-0.sysdata.xml \\?\C:\Windows\MEMORY.DMP \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1CA0.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1CAF.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1CDF.tmp.txt These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_124_e0cb786dbfb15a86ebf42e0bc23a527f86bad60_00000000_cab_12882f2e Analysis symbol: Rechecking for solution: 0 Report Id: e8b45cb4-09cf-48c3-84db-76c09c70623f Report Status: 268435456 Hashed bucket:[/quote] Code: 10/25/2017 6:09 AM Windows Error Reporting Fault bucket LKD_0x141_Tdr:6_IMAGE_atikmpag.sys, type 0 Event Name: LiveKernelEvent Response: Not available Cab Id: 1008abee-6b1e-4e65-bd50-12b601a5a8ea Problem signature: P1: 141 P2: ffffe18f078d44a0 P3: fffff807d0a7f818 P4: 0 P5: 21d4 P6: 10_0_15063 P7: 0_0 P8: 768_1 P9: P10: Attached files: \\?\C:\Windows\LiveKernelReports\WATCHDOG\WATCHDOG-20171024-2309.dmp \\?\C:\Windows\Temp\WER-65307531-0.sysdata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8B2C.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8B2C.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8B3D.tmp.txt \\?\C:\Windows\Temp\WERA0E7.tmp.WERDataCollectionStatus.txt These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_141_53707299e9fe36b7acea4853dafbd53ae3038c2_00000000_cab_0b14a24e Analysis symbol: Rechecking for solution: 0 Report Id: a03bbad2-bc5d-4631-bc3d-ec63ae4c2483 Report Status: 268435456 Hashed bucket:[/quote]

 

Hello zbook and thank you!

1). My system successfully created another dump file (usually it would hang): Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.

2). I uninstalled all AMD related software and gpu drivers using Display Driver Uninstaller. I was able to reinstall just the AMD gpu driver by extracting the software package and obtaining the driver folder with 7zip.

3). I ran both sfc /scannow and dism /online /cleanup-image /restorehealth. No errors found on either scan. I could not post a picture because the command prompt window would immediately close after the test was finished.

4). Bios is up to date.

5). I reset Bios.

6). Prime95 would freeze my pc everytime between 20-30min into test. CPU temps topped out at 70c average.




7). Ran memtest86+ for 15 hours and made 11 passes with no errors.




8). HD Sentinel results were good:







9). chkdsk results:




10). Typical temps for my PC.

• A). Idle Temps:
  
  
  
• B). Temps after 20 min of gaming:
  
  
  

11). I will be running FurMark tonight and will monitor temps.

12). Updated my personal Ten Forums System Specs as well.

 

Nice progress.

Please use the DM log collector to post a new zip for this latest BSOD.

When there are BSOD please use the DM log collector to post new zips.

For HD Sentinel (paid or 30 day trial edition) please click on disk and run the surface test for each drive.
This may take many hours and can be run overnight.
Post images into the thread.

The commands run using administrative command prompt should not automatically close the box. The tests can be run again as they are relatively short. Please attempt to run them again and report the results using the right click method. Alternatively you can use a camera or smart phone camera to take pictures and post the result into the thread.

 

1). New DM Log: Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.

2). sfc /scannow and dism /online /cleanup-image /restorehealth:




3). HD Sentinel Surface Scans:

 

FurMark: 55min. Max Temp 80c.

 

In post #2 step 5 did you check for a bios update?

Please verify that this is the correct hardware for the computer.
P8Z77-V PRO BIOS & FIRMWARE| Motherboards | ASUS USA


After updating the bios please repeat the Prime95 testing.

Also download and install the Intel Processor Diagnostic Tool

When the test completes please use the Microsoft snipping tool to post an image into the thread.


Download Intel® Processor Diagnostic Tool:
Download Intel® Processor Diagnostic Tool
The Intel® Processor Diagnostic Tool:
The Intel® Processor Diagnostic Tool

 

Thanks again zbook.

Newest DM Log file: DESKTOP-3B5PHG0-Fri_10_27_2017_161032_98.zip

I ran into an issue today that I have never encountered. After restarting my pc and booting into windows, the network system tray icon had the red x through it, indicating I wasn't connected to the internet. I tried the "troubleshoot problems" option and received the following message. I then looked in device manager and there were a bunch of WAN miniports under Network adapters. After restarting windows again, everything returned to normal.

1). That is indeed my motherboard and bios is up to date.

2). Prime95 went well - my desktop didn't freeze this time. 1 hour Small FFTs test. I will run another one for >3 tonight.








3). Intel-Processor-Diagnostic-Tool test went well.

 

edit: merged my last 2 replies.

 

For the Intel driver > right click > left click properties > left click driver tab > left click driver details > post an image into the thread.

If it matched this driver then update the driver using the Asus website as the source of a new driver. If it is not available on the Asus website then use the Intel website as the source of the replacement driver.

Code: Name [00000001] Intel(R) 82579V Gigabit Network ConnectionAdapter Type Ethernet 802.3 Product Type Intel(R) 82579V Gigabit Network Connection Installed Yes PNP Device ID PCI\VEN_8086&DEV_1503&SUBSYS_849C1043&REV_04\3&11583659&0&C8 Last Reset 10/27/2017 2:31 PM Index 1 Service Name e1iexpress IP Address 192.168.1.2, fe80::c89e:3da8:78fb:af33 IP Subnet 255.255.255.0, 64 Default IP Gateway 192.168.1.1 DHCP Enabled Yes DHCP Server 192.168.1.1 DHCP Lease Expires 1/1/1970 5:00 PM DHCP Lease Obtained 12/31/1969 5:00 PM MAC Address ‪10:BF:48:79:9B9‬ Memory Address 0xF7F00000-0xF7F1FFFF Memory Address 0xF7F39000-0xF7F39FFF IRQ Channel IRQ 4294967289 Driver c:\windows\system32\drivers\e1i63x64.sys (12.15.22.6, 512.50 KB (524,800 bytes), 9/29/2017 6:40 AM)[/quote]

 

It looks like its the same one. I will start looking for another driver on asus website now and report back.

 

New dm log: DESKTOP-3B5PHG0-Fri_10_27_2017_201002_76.zip

There were no network drivers available on the asus website for win10...

I installed the most recent driver from intel after it made me manually uninstall the old one.

I am confused though as this is what it looks like in device manager now.

 

Sometimes this Intel driver update utility will find the best driver:
Download Intel® Driver & Support Assistant