Windows 10: Why does the Dolby Atmos for headphones option disappear when Telemetry is disabled?

I recently started experiencing issues with Dolby Atmos, as the option simply disappeared.


I tried reinstalling sound drivers, rolling them back, using the generic drivers from Windows and also reinstalling Dolby Atmos. Nothing worked, and I was at a loss.


I read through a few posts here, and saw that many others experienced the same issue, yet there were many possible solutions recommended, yet none of them worked. At least not consistently.


I then remembered that I went back into the settings to disable all telemetry to stop sharing data with Microsoft. As a last ditch effort, I went back and enabled Telemetry and guess what happened to my surprise?


Yes, you guessed it. Immediately upon enabling Telemetry Dolby Atmos for headphones showed up in spacial sounds. It suddenly just worked. I tried to reproduce the effect by turning Telemetry off again. And as I predicted, Dolby Atmos for headphones disappeared again as an option. Enable Telemetry again, and Dolby Atmos pops right back into the spacial sounds options.


As telemetry is optional, due to it sending private data to Microsoft, why in hell would opting out suddenly cause you to lose access to apps you bought and paid for through the Microsoft Store? It then becomes a case of "Yeah, you can opt out if you wish to NOT use those apps you bought".


So can someone from Microsoft please look into this and get back to me so I can once again DISABLE TELEMETRY. I really don't like sending my typing data, browsing history and other VERY personal data to you guys.


How does telemetry affect the use of Dolby Atmos?

:)

 

No option to enable Dolby Atmos for Headphones?

I had Dolby Atmos for Headphones working on an old PC. I decided to upgrade and when I did I realized I was no longer able to select Dolby Atmos for Headphones in my spacial sound settings. I installed the app and when I did, the Spacial Sound setting changed
from "Dolby Access" to "Dolby Atmos for Headphones"





However, when I go into preferences for my device and look at the spacial sound settings, I am greeted with this...





No option to enable Dolby Atmos for Headphones.

Here's a list of my sound devices

 

Dolby Atmos for headphones not selectable in spatial sound

Thanks all for assisting, I now have the option for Dolby Atmos for headphones. This was fixed by following instruction from Dolby Atmos support, completely terminating the Dolby Access process via the task manager is what
fixed my issue. Below is the instructions sent by Doby Atmos support for anyone with the same issue to try.

Code:

Hi there!

Thank you for reaching back out to Dolby Atmos support! 

In our testing we have found that reinstalling Dolby Access and completely restarting your device should restore Dolby Atmos.

If not, please try completely terminating the Dolby Access process via the task manager. Please note, you need to keep Dolby Access open when doing this so that is shows in the apps list. This method will not work if simply closing the app normally using the
 X button. To accomplish this:

1. Open Windows task manager: Right-click in your system taskbar and choose task manager or choose the option after pressing ctrl-alt-del.

2. Find Dolby Access in the apps list, select it, then choose the End task button. This should end the Access app and also associated background processes.

3. Double-check in the Background processes list that "runtime broker" is also ended. If listed, please end this as well. Now, please launch your Dolby Access application and configure your sound settings from directly within Dolby Access.

If this does not resolve your issue, right click the volume icon in the system tray and select 'playback devices.' Then, right click your audio device and choose 'properties.' Finally, find the Enhancements tab and uncheck 'Disable all enhancements.'

Next, please ensure your audio isn't set to Mono or one channel sound. In Windows, search for your Settings, and choose Ease of Access. In the Audio section, you will see an option to turn on MONO. Make sure this is turned OFF. Once this is off, enter your
 audio settings to configure Dolby Atmos again. 

If this is not checked, then please navigate to your ‘Apps & Features’ folder on your PC via the Cortana search bar. Within Apps & Features, ensure there are folders for both ‘Dolby Access’ and ‘Dolby Atmos for Headphones’. It is very important that you have
 both of these files as these are needed for you to be able to use Dolby Atmos for Headphones on your device.

If you see both of these files, click on ‘Dolby Atmos for Headphones’ and uninstall this from your PC. Once complete, open the Dolby Access application and reinstall Dolby Atmos for Headphones from there.

If you only see ‘Dolby Access,' please click on it and select 'Advanced Options,' then 'Reset.' Once complete, open the Dolby Access application and install Dolby Atmos for Headphones from there.

We appreciate your patience, and hope you have a wonderful day!

The Dolby Support Team

 

No option to enable Dolby Atmos for Headphones?

Hi Fallxn. I'm Greg, an installation specialist, 9 year Windows MVP and Independent Advisor, here to help you.

See here for setting up and troubleshooting Dolby Atmos sound for headphones:

https://www.tenforums.com/tutorials/82315-enabl...

https://www.thewindowsclub.com/dolby-atmos-wind...

https://appuals.com/how-to-set-up-dolby-atmos-s...

https://answers.microsoft.com/en-us/windows/for...

https://us.forums.blizzard.com/t/dolby-atmos-fo...

I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.

______________________________________________

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