Windows 10: why my account not active no more

Ok the number on the account should be

 

Hi,

You have fallen victim to a tech support scam.

If those 985 numbers in reply #15 and reply #5 are YOUR number(s), I suggest editing your posts to remove that information from your public forum posts. It's a very bad idea to post such sensitive personal information in a public place.

Also:

Did you give out credit card or other payment information?

Did you give anyone remote access to your computer?

MM

 

No I tol them I didn't have a credit card and I haven't gave any otha information out either

 

So how can I fix that problem .

 

If I was asked to fix that PC I would Boot from my install media, delete all partitions, and install windows to the unallocated space. Who knows what has been done/installed on that PC. Even if you manage to get back in, I wouldn't trust doing anything online with it. It almost certainly has a key logger on it. I would change all your online passwords, from a different PC, especially bank site logins.

 

So can u boot it like that

 

Good advice @alphanumeric*Thumbs
If she can't sign in to Windows anymore, Nuke & Reinstall.
I'm just glad for her it isn't the BIOS password thing(from her wording "startup password" instead of "login password" two very different animals)*Wink

 

If your just locked out of Windows, yes, you can just change the BIOS Boot order so it boots from your install media. Then you do a clean install of Windows and erase everything that's there now.
https://www.tenforums.com/tutorials/9...-download.html
https://www.tenforums.com/tutorials/1...n-install.html