Windows 10: Windows 10 frustration

Please tell me there is a fix for this I'm down 2 days with no working computer.

 

Agreed then, OK we will have to wait on the OP to see if he`s using a 2.0 port, but I thought that using a wired usb keyboard in either a 2.0 or 3.0 with 10 would not matter, without knowing at least what MB he`s using it`s tough to give proper advice.

 

F

I am using an ASUS P5B motherboard.

 

Is the keyboard working yet ?

 

Like I said earlier I bought a new keyboard and it work until I get the the blue choice screen then I have no mouse or mode cursor or keyboard functions the only thing I can do is turn the power off on the pc tower.

 

This is what I get, there is no "Continue to another version of Windows" etc, why is the OP getting that option ???

No clue why pic my pic won`t upload correctly LOL *Eek

 

If you look at the picture I posted it gives me the option to continue to windows 10 but I have no keyboard or mouse function on that screen.

 

According to the specs of your board, and a picture it has a PS2 mouse port, have you tried that yet ?

Is the new keyboard a wired usb model ?

Awhile back you said, I want my Windows 7 back, was the PC we are trying to fix right now an upgrade from Windows 7 ? Did you clean install Windows 10 ?

I am just wondering why you are getting the choose another OS option in the recovery Environment ???

You have to give us more details.

 

It is s wired USB keyboard and I have no ps2 on this motherboard .

 

if were smart you would of had a backup made when it did work right

 

Is this your board ? If not, a link to your board would do a world of good.

 

Even if he did, he can`t use his keyboard, no clue why yet *Think

 

Do you have an external hard drive that is big enough to hold a backup image of the hard drive installed in the computer. If it were my computer, what I would do is make a bootable USB flash drive or DVD of Kyhi's recovery drive:
Windows 10 Recovery Tools - Bootable Rescue Disk - Windows 10 Forums

Boot the computer from that. Make a backup image of the installed hard drive/SSD to an external drive using the Macrium Reflect included in his recovery drive. Also, on the same external hard drive (if it is formatted NTFS) you can save the most recent Windows 10 ISO file:
Windows 10 ISO Download - Windows 10 Forums

While you are booted into Kyhi's recovery drive, you can save an image of your hard drive/SSD to the external hard drive using Macrium Reflect, then mount the Windows 10 ISO file (using the standard file manager in Kyhi's recovery drive), run setup.exe from the mounted ISO file and do a clean install of Windows 10.

After the clean install, install Macrium Reflect Free and you can mount the backup image that you saved and retrieve your data/document files from it - but you will have to re-install all of your apps/programs.

I highly recommend doing this as it will 99% likely solve your problem and give you a good, clean, solid base to progress forward from.

The other option you have is to also make Kyhi's recovery drive USB or DVD, boot the computer from it, use command line to set your installed Windows 10 to boot into safe mode, then uninstall the keyboard, mouse, and USB chipset drivers and hope the reinstalling them fixes the problem.

 

I do not have a backup HD.I have fixed plenty of computers but at this point I'm going to have to break down and take it somewhere to get it fixed.

 

It would cost you less to buy an external HDD than it would to take it to a repair shop and pay them to do it.