Windows 10: Windows 10 won't boot - fresh install

Run this log collector and post a zip into the thread for troubleshooting:
log collector v2-beta06.zip

Run though this troubleshooter and report the findings into the thread:
https://support.microsoft.com/en-us/...creen-problems

 

It may have been a video driver that was updating or was flawed upon install as zbook is hinting. He’s a BSOD analyst here, so I’d follow his lead if you’re still having problems. Hopefully not, but we can’t rule out hardware problems either.

So far as UEFI:

Welcome to Unified Extensible Firmware Interface Forum | Unified Extensible Firmware Interface Forum

UEFI firmware requirements | Microsoft Docs

Unified Extensible Firmware Interface - Wikipedia

 

Left the PC copying some files from backup last night, and I've just woken it up now. Not sure what is doing it, but there is a massive amount of CPU being used by NT Kernel, and everything is taking a loooong time. Even opening Task Manager took a couple of minutes.

Anyway, I ran the logger, and have attached the results. I'm going to reboot the machine and see if it reboots normally, or if I get the black screen and long wait again. Once I've seen what happens, I'll have a go at the troubleshooter you linked.

Thanks again. I'd be interested to see if the log shows anything.

 

Hmm, just rebooted, and while I got a black screen between the Windows logo and the log-in screen appearing, it wasn't for that long. Thinking about it, that reboot last night was the first one since I installed the full AMD video drivers (as opposed to whatever Windows installed when by default), so it could have been that. I'll have to see how it goes over the next few reboots.

When I logged in, the machine was incredibly sluggish again. Took a couple of minutes for Task Manager to appear, and even moving the mouse around was jerky and unresponsive. Seems to be OK now though.

However, it looks like yesterday's problem is back. I can't open the Start menu, not by clicking the Windows button and not with the Windows key on my keyboard. Similarly, clicking the clock/calendar on the task bar doesn't open the pop-up, etc.

What do I do now? It looked like it was going fine, and now I'm hosed again.

 

These were some of the problems reported in the event logs after the clean install:
a) Many WHEA events (hardware)
b) Drive corruption

Was this an automatic chkdsk after clean install?
Chkdsk: Date: 2018-01-09T20:17:04.579

Have all of the drivers been installed to replace Windows installed non-Microsoft drivers?

If there are problems post clean install place the computer in safe mode (with networking or command prompt).
Report into the thread if there are changes with safe mode.

Perform the following steps:
1) open administrative command prompt and type or copy and paste
2) sfc /scannow
3) dism /online /cleanup-image /restorehealth
4) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

5) chkdsk /x /f /r D:
This may take many hours so plan to run overnight
6) Use the information in this link to find the chkdsk report in the event viewer and copy and paste it into the thread:
Read Chkdsk Log in Event Viewer in Windows 10 Performance Maintenance Tutorials

7) Run HD Tune on drive D:
Post images of:
Health (SMART)
Benchmark
Full error scan

8) Make sure that there is no over clocking while troubleshooting.

9) Choose one of the temperature monitoring software applications: Speecy, HW monitor, Speed fan:Speccy - Free Download - Piriform: Speccy - System Information - Free
Speccy - System Information - Free Download
HWMONITOR | Softwares | CPUID: HWMONITOR | Softwares | CPUID
HWMONITOR | Softwares | CPUID
SpeedFan - Access temperature sensor in your computer: SpeedFan - Access temperature sensor in your computer
SpeedFan - Access temperature sensor in your computer

10) Run memtest86+ version 5.01 for at least 8 passes.
Memtest86+ - Advanced Memory Diagnostic Tool
This may take hours so plan to run it overnight.
Please make sure you use the Memtest86+ version 5.01 with the link below.
Memtest86+ - Advanced Memory Diagnostic Tool
The testing is done not by time but by passes.
The more passes the better.
There are a significant number of false negatives if fewer than 8 passes are made.
A false negative is a test pass when there is malfunctioning RAM.
There is 40 GB of RAM on the computer.
Testing all of the RAM at the same time would enable testing of the mother board multi-channel capability and the mismatched RAM modules.
Test 20 GB at a time unless you have sufficient time to test all RAM modules simultaneously.
Memtest86+ version 5.01 testing takes approximately 1 - 2 hours /GB RAM
Just 1 error is a fail and you can abort testing.
Then test 1 RAM module at a time in the same DIMM each for 8 or more passes.
When Memtest86+ has completed 8 or more passes use a camera or smart phone camera to take a picture and post an image into the thread.
Memory problems. - Microsoft Community
MemTest86+ - Test RAM BSOD Tutorials

Mismatched RAM:
Micron: 18ASF2G72PDZ-2G3B1
Samsung: M393A5143DB0-CRC


Code: Event[0]: Log Name: System Source: Microsoft-Windows-WHEA-Logger Date: 2018-01-10T08:59:08.242 Event ID: 2 Task: N/A Level: Warning Opcode: Info Keyword: WHEA Error Event Logs User: S-1-5-19 User Name: NT AUTHORITY\LOCAL SERVICE Computer: Daisy Description: A corrected hardware error has occurred. A record describing the condition is contained in the data section of this event.[/quote] Code: Event[812]: Log Name: Application Source: Chkdsk Date: 2018-01-09T19:19:26.993 Event ID: 26228 Task: N/A Level: Information Opcode: Info Keyword: Classic User: N/A User Name: N/A Computer: Daisy Description: Chkdsk was executed in verify mode on a volume snapshot. Checking file system on \Device\HarddiskVolume3Volume label is Data.Examining 1 corruption record ...Record 1 of 1: Bad index "$I30" in directory "\Downloads <0x1,0x11313>" ... The multi-sector header signature for VCN 0x0 of index $I30in file 0x11313 is incorrect.80 71 26 7e 8a e6 ff ff ?? ?? ?? ?? ?? ?? ?? ?? ?q&~?µ ........corruption found.1 corruption record processed in 0.1 seconds.Windows has examined the list of previously identified potential issues and found problems.Please run chkdsk /scan to fully analyze the problems and queue them for repair.[/quote] Code: Event[816]: Log Name: Application Source: Chkdsk Date: 2018-01-09T20:17:04.579 Event ID: 26226 Task: N/A Level: Information Opcode: Info Keyword: Classic User: N/A User Name: N/A Computer: Daisy Description: Chkdsk was executed in scan mode on a volume snapshot. Checking file system on D:Volume label is Data.Stage 1: Examining basic file system structure ... Found corrupt basic file structure for "\Downloads\_Images, Graphics and Fonts\MicrosoftOfficeClipArt\STANDARD\STDDIR4\PE05790_.WMF <0x1,0x20d23>" ... repaired online.The USA check value, 0x0, at block 0x2 is incorrect.The expected value is 0x8. Found corrupt basic file structure for "\Downloads\_Software, Utilities and Drivers\Visual Studio LightSwitch\Telerik\Adding RadRichTextBox to LightSwitch\_ReSharper.RadRichTextLightSwitch\XmlIndex\System.Workflow.Activities.xml <0x2,0xa0dcf>" ... repaired online. 776704 file records processed. File verification completed. 50 large file records processed. 0 bad file records processed. Stage 2: Examining file name linkage ...The USA check value, 0x0, at block 0x2 is incorrect.The expected value is 0x8. 32987 reparse records processed. Found corruption in index "$I30" of directory "\Downloads\_Software, Utilities and Drivers\Fody\NullGuard-master\AssemblyWithAnnotations\obj <0xe,0x4340>" ... queued for offline repair.The down pointer of current index entry with length 0x18 is invalid.00 00 00 00 00 00 00 00 18 00 00 00 03 00 00 00 ................ff ff ff ff ff ff ff ff ?? ?? ?? ?? ?? ?? ?? ?? ........ Found a mis-ordered index "$I30" from directory "\Downloads\_Software, Utilities and Drivers\Fody\NullGuard-master\AssemblyWithAnnotations\obj <0xe,0x4340>" ... queued for offline repair. Found corruption in index "$I30" of directory "\Downloads\_Software, Utilities and Drivers\Fody\NullGuard-master\TestsCommon\obj\Debug\net461 <0x5,0x46c9>" ... queued for offline repair.The down pointer of current index entry with length 0x18 is invalid.00 00 00 00 00 00 00 00 18 00 00 00 03 00 00 00 ................ff ff ff ff ff ff ff ff ?? ?? ?? ?? ?? ?? ?? ?? ........ Found a mis-ordered index "$I30" from directory "\Downloads\_Software, Utilities and Drivers\Fody\NullGuard-master\TestsCommon\obj\Debug\net461 <0x5,0x46c9>" ... queued for offline repair. Found corruption in index "$I30" of directory "\Downloads\_Software, Utilities and Drivers\Fody\NullGuard-master\AssemblyToProcess\obj <0x7,0x46d9>" ... queued for offline repair.The down pointer of current index entry with length 0x18 is invalid.00 00 00 00 00 00 00 00 18 00 00 00 03 00 00 00 ................ff ff ff ff ff ff ff ff ?? ?? ?? ?? ?? ?? ?? ?? ........ Found a mis-ordered index "$I30" from directory "\Downloads\_Software, Utilities and Drivers\Fody\NullGuard-master\AssemblyToProcess\obj <0x7,0x46d9>" ... queued for offline repair. Found corruption in index "$I30" of directory "\Downloads\_Software, Utilities and Drivers\Fody\NullGuard-master\AssemblyToProcess\obj\Debug\net452 <0x3,0x46db>" ... queued for offline repair.The down pointer of current index entry with length 0x18 is invalid.00 00 00 00 00 00 00 00 18 00 00 00 03 00 00 00 ................ff ff ff ff ff ff ff ff ?? ?? ?? ?? ?? ?? ?? ?? ........ Found a mis-ordered index "$I30" from directory "\Downloads\_Software, Utilities and Drivers\Fody\NullGuard-master\AssemblyToProcess\obj\Debug\net452 <0x3,0x46db>" ... queued for offline repair. Found corruption in index "$I30" of directory "\Downloads\_Software, Utilities and Drivers\Fody\NullGuard-master\Fody\obj\Debug\net452 <0xf,0x5289>" ... queued for offline repair.The down pointer of current index entry with length 0x18 is invalid.00 00 00 00 00 00 00 00 18 00 00 00 03 00 00 00 ................ff ff ff ff ff ff ff ff ?? ?? ?? ?? ?? ?? ?? ?? ........ Found a mis-ordered index "$I30" from directory "\Downloads\_Software, Utilities and Drivers\Fody\NullGuard-master\Fody\obj\Debug\net452 <0xf,0x5289>" ... queued for offline repair. Found corruption in index "$I30" of directory "\Downloads\_Software, Utilities and Drivers\Fody\NullGuard-master\ReferenceAssembly\obj <0x17,0x5295>" ... queued for offline repair.The down pointer of current index entry with length 0x18 is invalid.00 00 00 00 00 00 00 00 18 00 00 00 03 00 00 00 ................ff ff ff ff ff ff ff ff ?? ?? ?? ?? ?? ?? ?? ?? ........ Found a mis-ordered index "$I30" from directory "\Downloads\_Software, Utilities and Drivers\Fody\NullGuard-master\ReferenceAssembly\obj <0x17,0x5295>" ... queued for offline repair. Found corruption in index "$I30" of directory "\Downloads\_Software, Utilities and Drivers\Fody\NullGuard-master\ReferenceAssembly\obj\Debug\netstandard1.0 <0x1c,0x52a5>" ... queued for offline repair.The down pointer of current index entry with length 0x18 is invalid.00 00 00 00 00 00 00 00 18 00 00 00 03 00 00 00 ................ff ff ff ff ff ff ff ff ?? ?? ?? ?? ?? ?? ?? ?? ........ Found a mis-ordered index "$I30" from directory "\Downloads\_Software, Utilities and Drivers\Fody\NullGuard-master\ReferenceAssembly\obj\Debug\netstandard1.0 <0x1c,0x52a5>" ... queued for offline repair. Found corruption in index "$I30" of directory "\Downloads\_Software, Utilities and Drivers\Fody\NullGuard-master\AssemblyWithExternalAnnotations\obj <0x17,0x52bc>" ... queued for offline repair.The down pointer of current index entry with length 0x18 is invalid.00 00 00 00 00 00 00 00 18 00 00 00 03 00 00 00 ................ff ff ff ff ff ff ff ff ?? ?? ?? ?? ?? ?? ?? ?? ........ Found a mis-ordered index "$I30" from directory "\Downloads\_Software, Utilities and Drivers\Fody\NullGuard-master\AssemblyWithExternalAnnotations\obj <0x17,0x52bc>" ... queued for offline repair. Found corruption in index "$I30" of directory "\Downloads\_Software, Utilities and Drivers\Fody\NullGuard-master\AssemblyWithExternalAnnotations\obj\Debug\net452 <0x16,0x52be>" ... queued for offline repair.The down pointer of current index entry with length 0x18 is invalid.00 00 00 00 00 00 00 00 18 00 00 00 03 00 00 00 ................ff ff ff ff ff ff ff ff ?? ?? ?? ?? ?? ?? ?? ?? ........ Found a mis-ordered index "$I30" from directory "\Downloads\_Software, Utilities and Drivers\Fody\NullGuard-master\AssemblyWithExternalAnnotations\obj\Debug\net452 <0x16,0x52be>" ... queued for offline repair. Found corruption in index "$I30" of directory "\Downloads\_Software, Utilities and Drivers\Fody\NullGuard-master\ReferenceAssembly\obj\Debug\portable40-net40+sl5+win8+wp8+wpa81 <0xf,0x52ce>" ... queued for offline repair.The down pointer of current index entry with length 0x18 is invalid.00 00 00 00 00 00 00 00 18 00 00 00 03 00 00 00 ................ff ff ff ff ff ff ff ff ?? ?? ?? ?? ?? ?? ?? ?? ........ Found a mis-ordered index "$I30" from directory "\Downloads\_Software, Utilities and Drivers\Fody\NullGuard-master\ReferenceAssembly\obj\Debug\portable40-net40+sl5+win8+wp8+wpa81 <0xf,0x52ce>" ... queued for offline repair. Found corruption in index "$I30" of directory "\Pictures\16 <0xb,0x8ac2>" ... queued for offline repair.The down pointer of current index entry with length 0x18 is invalid.00 00 00 00 00 00 00 00 18 00 00 00 03 00 00 00 ................ff ff ff ff ff ff ff ff ?? ?? ?? ?? ?? ?? ?? ?? ........ Found a mis-ordered index "$I30" from directory "\Pictures\16 <0xb,0x8ac2>" ... queued for offline repair. Found corruption in index "$I30" of directory "\Pictures\17\171015 From Aryeh Yehuda <0x2a,0x8e18>" ... queued for offline repair.The down pointer of current index entry with length 0x18 is invalid.00 00 00 00 00 00 00 00 18 00 00 00 03 00 00 00 ................ff ff ff ff ff ff ff ff ?? ?? ?? ?? ?? ?? ?? ?? ........ Found a mis-ordered index "$I30" from directory "\Pictures\17\171015 From Aryeh Yehuda <0x2a,0x8e18>" ... queued for offline repair. Found corruption in index "$I30" of directory "\Pictures\17\171001 Girls on straw <0xe,0x8e1b>" ... queued for offline repair.The down pointer of current index entry with length 0x18 is invalid.00 00 00 00 00 00 00 00 18 00 00 00 03 00 00 00 ................ff ff ff ff ff ff ff ff ?? ?? ?? ?? ?? ?? ?? ?? ........ Found a mis-ordered index "$I30" from directory "\Pictures\17\171001 Girls on straw <0xe,0x8e1b>" ... queued for offline repair. Found corruption in index "$I30" of directory "\Downloads <0x1,0x11313>" ... queued for offline repair.The down pointer of current index entry with length 0x18 is invalid.00 00 00 00 00 00 00 00 18 00 00 00 03 00 00 00 ................ff ff ff ff ff ff ff ff ?? ?? ?? ?? ?? ?? ?? ?? ........ Found a mis-ordered index "$I30" from directory "\Downloads <0x1,0x11313>" ... queued for offline repair. Found corruption in index "$I30" of directory "\Music\Shiurim\R' Efraim Waxman shlita\R' Waxman - Loving the Torah <0x8,0x305a5>" ... queued for offline repair.The down pointer of current index entry with length 0x18 is invalid.00 00 00 00 00 00 00 00 18 00 00 00 03 00 00 00 ................ff ff ff ff ff ff ff ff ?? ?? ?? ?? ?? ?? ?? ?? ........ Found a mis-ordered index "$I30" from directory "\Music\Shiurim\R' Efraim Waxman shlita\R' Waxman - Loving the Torah <0x8,0x305a5>" ... queued for offline repair. Found corruption in index "$I30" of directory "\Downloads\_Web development\ASP.NET MVC\RazorGenerator\MvcApplicationRazorGeneratorSeparateLibrary-master\LibraryViewProjectTests\obj\Debug <0xc,0x30b45>" ... queued for offline repair.The down pointer of current index entry with length 0x18 is invalid.00 00 00 00 00 00 00 00 18 00 00 00 03 00 00 00 ................ff ff ff ff ff ff ff ff ?? ?? ?? ?? ?? ?? ?? ?? ........ Found a mis-ordered index "$I30" from directory "\Downloads\_Web development\ASP.NET MVC\RazorGenerator\MvcApplicationRazorGeneratorSeparateLibrary-master\LibraryViewProjectTests\obj\Debug <0xc,0x30b45>" ... queued for offline repair. Found corruption in index "$I30" of directory "\Downloads\_Software, Utilities and Drivers\Telerik\WPF\Samples\SDK\xaml-sdk-master\Map\Silverlight\VisualizationLayerItemsSelection\VisualizationLayerItemsSelection <0x5,0x3e799>" ... queued for offline repair.The down pointer of current index entry with length 0x18 is invalid.00 00 00 00 00 00 00 00 18 00 00 00 03 00 00 00 ................ff ff ff ff ff ff ff ff ?? ?? ?? ?? ?? ?? ?? ?? ........ Found a mis-ordered index "$I30" from directory "\Downloads\_Software, Utilities and Drivers\Telerik\WPF\Samples\SDK\xaml-sdk-master\Map\Silverlight\VisualizationLayerItemsSelection\VisualizationLayerItemsSelection <0x5,0x3e799>" ... queued for offline repair. Found a bad index "$I30" in directory "\Pixata archive\DaisyDocumentationCentre\umbraco\umbraco_client\tinymce\plugins\advhr\langs <0x1,0x4b0c7>" ... queued for offline repair. Found corruption in index "$I30" of directory "\Pixata archive\DaisyDocumentationCentre\umbraco\umbraco_client\tinymce\plugins\advhr\langs <0x1,0x4b0c7>" ... queued for offline repair.The down pointer of current index entry with length 0x70 is invalid.da b0 04 00 00 00 01 00 70 00 58 00 01 00 00 00 ........p.X.....c7 b0 04 00 00 00 01 00 d2 59 a6 14 1b 55 cc 01 Ã.......ÊYª..U..00 75 53 8b 23 a5 c8 01 d2 59 a6 14 1b 55 cc 01 .uS?#Ñ..ÊYª..U..d2 59 a6 14 1b 55 cc 01 d0 00 00 00 00 00 00 00 ÊYª..U..ð.......ca 00 00 00 00 00 00 00 20 00 00 00 00 00 00 00 ........ .......0b 02 4a 00 41 00 5f 00 53 00 48 00 49 00 7e 00 ..J.A._.S.H.I.~.31 00 2e 00 4a 00 53 00 ff ff ff ff ff ff ff ff 1...J.S. Found a mis-ordered index "$I30" from directory "\Pixata archive\DaisyDocumentationCentre\umbraco\umbraco_client\tinymce\plugins\advhr\langs <0x1,0x4b0c7>" ... queued for offline repair. Found a bad index "$I30" in directory "\Pixata archive\DaisyDocumentationCentre\umbraco\umbraco_client\tinymce\plugins\autosave\langs <0x1,0x4b16b>" ... queued for offline repair. Found corruption in index "$I30" of directory "\Pixata archive\DaisyDocumentationCentre\umbraco\umbraco_client\tinymce\plugins\autosave\langs <0x1,0x4b16b>" ... queued for offline repair.The down pointer of current index entry with length 0x70 is invalid.7e b1 04 00 00 00 01 00 70 00 58 00 01 00 00 00 ~.......p.X.....6b b1 04 00 00 00 01 00 d8 7a df 14 1b 55 cc 01 k.......Ïz...U..00 83 7a 92 23 a5 c8 01 d8 7a df 14 1b 55 cc 01 .?z?#Ñ..Ïz...U..d8 7a df 14 1b 55 cc 01 80 00 00 00 00 00 00 00 Ïz...U..?.......7e 00 00 00 00 00 00 00 20 00 00 00 00 00 00 00 ~....... .......0b 02 4a 00 41 00 5f 00 53 00 48 00 49 00 7e 00 ..J.A._.S.H.I.~.31 00 2e 00 4a 00 53 00 ff ff ff ff ff ff ff ff 1...J.S. Found a mis-ordered index "$I30" from directory "\Pixata archive\DaisyDocumentationCentre\umbraco\umbraco_client\tinymce\plugins\autosave\langs <0x1,0x4b16b>" ... queued for offline repair. Found a bad index "$I30" in directory "\Pixata archive\DaisyDocumentationCentre\umbraco\umbraco_client\tinymce\plugins\directionality\langs <0x1,0x4b1d3>" ... queued for offline repair. Found corruption in index "$I30" of directory "\Pixata archive\DaisyDocumentationCentre\umbraco\umbraco_client\tinymce\plugins\directionality\langs <0x1,0x4b1d3>" ... queued for offline repair.The down pointer of current index entry with length 0x70 is invalid.e6 b1 04 00 00 00 01 00 70 00 58 00 01 00 00 00 µ.......p.X.....d3 b1 04 00 00 00 01 00 fd b4 0c 15 1b 55 cc 01 Ë.......²....U..00 29 18 90 23 a5 c8 01 fd b4 0c 15 1b 55 cc 01 .).É#Ñ..²....U..fd b4 0c 15 1b 55 cc 01 98 00 00 00 00 00 00 00 ²....U..?.......91 00 00 00 00 00 00 00 20 00 00 00 00 00 00 00 ?....... .......0b 02 4a 00 41 00 5f 00 53 00 48 00 49 00 7e 00 ..J.A._.S.H.I.~.31 00 2e 00 4a 00 53 00 ff ff ff ff ff ff ff ff 1...J.S. Found a mis-ordered index "$I30" from directory "\Pixata archive\DaisyDocumentationCentre\umbraco\umbraco_client\tinymce\plugins\directionality\langs <0x1,0x4b1d3>" ... queued for offline repair. Found a bad index "$I30" in directory "\Pixata archive\DaisyDocumentationCentre\umbraco\umbraco_client\tinymce\plugins\flash\langs <0x1,0x4b256>" ... queued for offline repair. Found corruption in index "$I30" of directory "\Pixata archive\DaisyDocumentationCentre\umbraco\umbraco_client\tinymce\plugins\flash\langs <0x1,0x4b256>" ... queued for offline repair.The down pointer of current index entry with length 0x70 is invalid.69 b2 04 00 00 00 01 00 70 00 58 00 01 00 00 00 i.......p.X.....56 b2 04 00 00 00 01 00 02 cb 32 15 1b 55 cc 01 V.........2..U..00 64 70 98 23 a5 c8 01 02 cb 32 15 1b 55 cc 01 .dp?#Ñ....2..U..02 cb 32 15 1b 55 cc 01 10 01 00 00 00 00 00 00 ..2..U..........0a 01 00 00 00 00 00 00 20 00 00 00 00 00 00 00 ........ .......0b 02 4a 00 41 00 5f 00 53 00 48 00 49 00 7e 00 ..J.A._.S.H.I.~.31 00 2e 00 4a 00 53 00 ff ff ff ff ff ff ff ff 1...J.S. Found a mis-ordered index "$I30" from directory "\Pixata archive\DaisyDocumentationCentre\umbraco\umbraco_client\tinymce\plugins\flash\langs <0x1,0x4b256>" ... queued for offline repair. Found corruption in index "$I30" of directory "\Downloads\_Software, Utilities and Drivers\Telerik\Kendo UI Professional\telerik.ui.for.aspnetmvc.2017.3.1026.commercial\wrappers\aspnetmvc\Examples\VS2015\packages\Microsoft.AspNet.WebPages.3.2.3\lib\net45 <0x8,0x78658>"[/quote] Code: Event[0]: Log Name: Microsoft-Windows-Kernel-WHEA/Errors Source: Microsoft-Windows-Kernel-WHEA Date: 2018-01-10T08:59:27.618 Event ID: 20 Task: N/A Level: Information Opcode: Info Keyword: WHEA Error Events User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: Daisy Description: WHEA EventEvent[1]: Log Name: Microsoft-Windows-Kernel-WHEA/Errors Source: Microsoft-Windows-Kernel-WHEA Date: 2018-01-10T08:59:27.618 Event ID: 20 Task: N/A Level: Information Opcode: Info Keyword: WHEA Error Events User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: Daisy Description: WHEA EventEvent[2]: Log Name: Microsoft-Windows-Kernel-WHEA/Errors Source: Microsoft-Windows-Kernel-WHEA Date: 2018-01-10T08:59:27.618 Event ID: 20 Task: N/A Level: Information Opcode: Info Keyword: WHEA Error Events User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: Daisy Description: WHEA EventEvent[3]: Log Name: Microsoft-Windows-Kernel-WHEA/Errors Source: Microsoft-Windows-Kernel-WHEA Date: 2018-01-10T08:59:27.618 Event ID: 20 Task: N/A Level: Information Opcode: Info Keyword: WHEA Error Events User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: Daisy Description: WHEA EventEvent[4]: Log Name: Microsoft-Windows-Kernel-WHEA/Errors Source: Microsoft-Windows-Kernel-WHEA Date: 2018-01-10T08:59:27.618 Event ID: 20 Task: N/A Level: Information Opcode: Info Keyword: WHEA Error Events User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: Daisy Description: WHEA EventEvent[5]: Log Name: Microsoft-Windows-Kernel-WHEA/Errors Source: Microsoft-Windows-Kernel-WHEA Date: 2018-01-10T08:59:27.618 Event ID: 20 Task: N/A Level: Information Opcode: Info Keyword: WHEA Error Events User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: Daisy Description: WHEA EventEvent[6]: Log Name: Microsoft-Windows-Kernel-WHEA/Errors Source: Microsoft-Windows-Kernel-WHEA Date: 2018-01-10T08:59:27.618 Event ID: 20 Task: N/A Level: Information Opcode: Info Keyword: WHEA Error Events User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: Daisy Description: WHEA EventEvent[7]: Log Name: Microsoft-Windows-Kernel-WHEA/Errors Source: Microsoft-Windows-Kernel-WHEA Date: 2018-01-10T08:59:27.618 Event ID: 20 Task: N/A Level: Information Opcode: Info Keyword: WHEA Error Events User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: Daisy Description: WHEA EventEvent[8]: Log Name: Microsoft-Windows-Kernel-WHEA/Errors Source: Microsoft-Windows-Kernel-WHEA Date: 2018-01-10T08:59:27.618 Event ID: 20 Task: N/A Level: Information Opcode: Info Keyword: WHEA Error Events User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: Daisy Description: WHEA EventEvent[9]: Log Name: Microsoft-Windows-Kernel-WHEA/Errors Source: Microsoft-Windows-Kernel-WHEA Date: 2018-01-10T08:59:27.618 Event ID: 20 Task: N/A Level: Information Opcode: Info Keyword: WHEA Error Events User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: Daisy Description: WHEA EventEvent[10]: Log Name: Microsoft-Windows-Kernel-WHEA/Errors Source: Microsoft-Windows-Kernel-WHEA Date: 2018-01-10T08:59:27.618 Event ID: 20 Task: N/A Level: Information Opcode: Info Keyword: WHEA Error Events User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: Daisy Description: WHEA EventEvent[11]: Log Name: Microsoft-Windows-Kernel-WHEA/Errors Source: Microsoft-Windows-Kernel-WHEA Date: 2018-01-10T08:59:27.618 Event ID: 20 Task: N/A Level: Information Opcode: Info Keyword: WHEA Error Events User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: Daisy Description: WHEA EventEvent[12]: Log Name: Microsoft-Windows-Kernel-WHEA/Errors Source: Microsoft-Windows-Kernel-WHEA Date: 2018-01-10T08:59:27.618 Event ID: 20 Task: N/A Level: Information Opcode: Info Keyword: WHEA Error Events User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: Daisy Description: WHEA EventEvent[13]: Log Name: Microsoft-Windows-Kernel-WHEA/Errors Source: Microsoft-Windows-Kernel-WHEA Date: 2018-01-10T08:59:27.618 Event ID: 20 Task: N/A Level: Information Opcode: Info Keyword: WHEA Error Events User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: Daisy Description: WHEA EventEvent[14]: Log Name: Microsoft-Windows-Kernel-WHEA/Errors Source: Microsoft-Windows-Kernel-WHEA Date: 2018-01-10T08:59:27.618 Event ID: 20 Task: N/A Level: Information Opcode: Info Keyword: WHEA Error Events User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: Daisy Description: WHEA Event[/quote]

 

Wow, what a post! I'll try to answer as much of this as I can...

The chkdsk was from my second drive. This is a WD 1Tb HDD, and when I reinstalled Windows, it said there were errors. I ran chkdsk, and it claimed to have fixed them, but didn't actually report any errors. This drive is only used for data, so I don't think it shouldn't affect Windows itself.

The only driver I have installed manually is the display driver. I went to Dell's support site, entered my service tag and took the AMD driver that was shown. Other than that, the only drivers I have are the ones Windows installed. I'm not sure what others I should install.

1-4) As for the cmd stuff, here are the results...

Microsoft Windows [Version 10.0.16299.192]
(c) 2017 Microsoft Corporation. All rights reserved.

C:\Windows\system32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

C:\Windows\system32>dism /online /cleanup-image /restorehealth

Deployment Image Servicing and Management tool
Version: 10.0.16299.15

Image Version: 10.0.16299.192

[==========================100.0%==========================] The restore operation completed successfully.
The operation completed successfully.

C:\Windows\system32>

5-6) Will do that later. In case it helps, I saved the two events from yesterday's run (which Windows did for me, so I don't know if it used the same switches), and have attached it to this post.

7) Ran HD Tune. Here are the Health and Benchmark tabs...









Full error scan is still running, and will take a while, so I'll need to post that later.

8) No idea what this means. Please can you explain a bit more.

9) I already had SpeedFan, so ran that...





10) Memory test will have to wait until tonight.

Don't know if any of this helps. Thanks again for all the help.

One thing that bothers me is that if it were a hardware error, would that manifest itself in the behaviour I saw earlier, where Windows basically worked, but clicking the Start menu didn't do anything? I would have expected a hardware error to have caused more fundamental problems. I'm no expert, so please forgive my assumptions!

Thanks again

 

Just went on to Dell's web site, and downloaded a utility that detects driver updates. It showed the following...





Would you advise installing these? Thanks

 

Good afternoon, Yossu. Happy Wednesday. *Smile

I see zbook has you busy. I must say, you follow instructions better than most that seek help.

Overclocking is where the CPU can be configured to run at a higher hertz (speed).

FYI, in case you didn't know > We are in the middle of a CPU vulnerability crisis. Protect your Windows devices against Spectre and Meltdown - Windows 10 Forums

I'm wondering if that Intel and BIOS updates are addressing this issue. I'd say to go ahead and download, but wait for zbook's answer to install. I'd advise to start reading up on how to flash (install) your BIOS. It looks as if we're all going to have to perform that to overcome the vulnerability.

 

Hello, happy Wednesday to you too. I hope it will be a happy Wednesday for me! It was a miserable Tuesday!

Well, I am a software developer, and know the frustrations of trying to get clients to do the simplest of things! I've done enough support to know how you lot must feel *Smile

Thought so, but wanted to check. Am I safe in assuming that if I've not done anything to change this, then it won't be an issue?

Yeah, I heard about that one. Sounds pretty rough. As if we didn't have enough with viruses, phishing, etc.

I had a look at the instructions for installing the BIOS update. Looked pretty simple.

Right at the moment, the machine is behaving itself. I have no idea why, as when I restarted this morning, it was crippled. I shut down, went off and did something else, came back after lunch and started it up again, it came up quickly and it seems fine. Not complaining you understand, but puzzled. I don't like unsolved problems that disappear, as you're never really sure if they've actually gone.

It's still doing the HD Tune error check on my D drive, so I can't reboot right now, but I will be interested to see if it reboots OK when I do.

Thanks again for all the help. Let's see what zbook says.

 

Just had a quick look, and the Dell Chipset and BIOS updates are from 7th and 8th Jan, so it seems likely.

 

Then I'd say to flash the BIOS first, then install any new updates. Be very careful flashing the BIOS. Better sacrifice a ram before doing so. *Biggrin

 

Only one? Oh ye of little faith!

I have a whole flock of them outside, just waiting to be disembowelled *Sick

I reckon I've still got another 45 mins before the HD Tune error scan finishes (all green so far!), so I'll do it after that.

Thanks again

 

LOL! In Deuteronomy it says one BIOS = one ram. *Biggrin

On second thought with what you just said and, again, hopefully not, but better wait to make sure there are no hardware failures first. I'm also anxious to see what zbook thinks.

 

Ah ha, HD Tune has just finished, and I'm happy to say that it's green blocks all the way...





Going to reboot now and check everything works OK.

 

Oh well, it was a happy Wednesday up until now *Sad

I just rebooted, and when it came back into Windows (reasonably quickly), the Start menu, etc weren't working again. I tried restarting, and now it's sitting there with a black screen. Not sure if I should leave it, or restart it again. One time it did this yesterday, it did eventually get back into Windows, but it took a long time.

Any suggestions? I'm about ready to throw in the towel and go and get a job as a cashier in a supermarket. I'm sure it would be less stressful!