Windows 10: Windows Defender Protection Plan I did not request!

I received this email today from *** Email address is removed for privacy *** saying:



Dear Customer,



We Thank you on the Completion of your 1 year



Windows Defender protection Plan with 24/7 technical support



We have charged you $150 for the 12 months of subscription from



your account.



We tried to contact you on your register number for queries



but could not get through.



Deduction of amount will appear on your account within 24 hours



If you have any questions or wish to cancel the renewal



please connect us on +1 323-381-5041 within two working days.



Thank you



David



Finance Team



Helpline number +1 323-381-5041



Windows Defender Team



1303 West Jefferson Boulevard, Suite 200



Los Angeles, CA, USA 90094



www.microsoft.com


===========================

I haven't contact that person by email or phone. I know is a scam having received a similar email a while ago. So I just want to report it for your records.


Thanks.


Susana Fare

:)

 

Windows defender real time protection cant be turned on.

Go to Security and Maintenance, look in 'Security' and see what program is listed under Virus Protection. Windows Defender will not be enabled and functioning properly if there is a program other than Windows Defender listed.

You tried all suggestions in my previous post and Windows Defender “real time protection”
still will not turn on?

Did you try everything suggested in Problems
starting Windows Defender in Windows 8/8.1/10 to include (but not limited to) running SFC, scanning for malware and running the software removal tools for any security software (AVG,
McAfee, Norton, whatever) that may have previously been on the computer followed by a reboot? List of
anti-malware product removal tools

 

Windows Defender - Firewall and Network Protection

Hi,

We suggest that you try restarting Windows Defender service and check if issue is resolved. Follow the steps below:

• Press Windows key + X key and type services.msc,
  hit enter.
• Search Windows Defender Service.:1)Windows Defender Service ; 2)
  Windows Defender Network.
• Right click on each and press Start.
• Restart your computer and check if issue persist.

Let us know if you need further assistance.

 

Windows Defender Real-time Protection will not turn on

Did you follow the steps recommended in Solutions



How about the steps recommended at Uninstall Bitdefender



Try running the removal tools for any security program that you previously used on the computer and be sure to reboot after using each tool. See
List of
anti-malware product removal tools



Go to Security and Maintenance, look in 'Security' and see what program is listed under Virus Protection. Windows Defender will not be enabled if there is a program other than Windows Defender listed.



Have you tried the steps recommended in Problems
starting Windows Defender in Windows 8/8.1/10?

++++++++++++++++++++++++++++++++++++++++++++++++++++



For further detailed information suggest you review the reply of quietman7 in
this thread: Windows Defender.

“The inability to turn on Windows Defender 8/10 is typically the result of having a third-party anti-virus installed or failure to remove it properly (completely). Since Windows 8/10 Defender includes anti-virus protection,
it is disabled during the installation of another anti-virus program. If a trial anti-virus (i.e. McAfee, Norton, etc) came preinstalled on your computer or you installed one, Windows
Defender will be turned off (disabled). Windows Defender recognizes the install and automatically disables itself when other anti-virus products are used to avoid conflicts. Windows Defender will remain
disabled until that anti-virus software has been completely uninstalled. In some cases, you may need to download and run the anti-virus vendor's clean up tool to remove any remaining remnants.

• Replacing your Anti-virus - List of Antivirus Uninstallers
  and Removal Tools
• Microsoft Wiki: List of anti-malware product removal
  tools by Stephen Boots, MVP

After removal of the third party anti-virus, Windows 8/10 Defender needs to be activated if you choose to use it. When uninstalling the third-party anti-virus Defender should automatically turn itself on but sometimes you may receive a message
indicating your system has no protection...click here to turn on Windows Defender. If not, and Defender remains disabled, you will need to manually turn it on.

• How to turn Windows Defender On or Off in Windows 10
• How to turn Windows Defender On or Off in Windows 8

If that is not the case in your situation, check to make sure the Windows Defender service
is started.

• How to Configure Windows Defender in Windows 8, 8.1 and 10 <- scroll
  down to "Couldn't start the Windows Defender service" error message

Sometimes it may take a couple of computer reboots after performing the above steps to ensure Windows Defender is up and running properly.”

+++++++++++++++++++++++++++++++++++++++++++++

Or - - -



There are a number of viable antivirus options available for Windows 10 – free or paid - take your pick…



Choosing an Anti-Virus Program



http://windows.microsoft.com/en-US/windows/antivirus-partners#AVtabs=win10



Is Windows Defender The
Best For Windows 10? Good article but ignore the ads.



Regards...