Windows 10: Windwos 10 will NOT boot with my HP 15 laptop

FrankAshman · Oct 2, 2018

I have a HP 15 Notebook and all of a sudden it will not boot Windowa 10. I heard this has been a problem with the HP/Windows 10. But I am hoping to get a fix

:)

FrankAshman · Oct 5, 2018

Windwos 10 will NOT boot with my HP 15 laptop

I have a HP 15 Notebook and all of a sudden it will not boot Windowa 10. I heard this has been a problem with the HP/Windows 10. But I am hoping to get a fix

Greg Carmack - MVP · Oct 5, 2018

Windwos 10 will NOT boot with my HP 15 laptop

Hi Frank. I'm Greg, an installation specialist and 9 year Windows MVP, here to help you.

What changed or happened just before it stopped booting?

I will give you steps to access the Repair Mode to try all repairs to get Windows started, and if not to do the automated Reset or the superior Clean Install after rescuing your files. These steps don't cover possible hardware failure which might become apparent
while performing the steps, so please report back as you go:

1) Use whichever method works in this link to access Advanced Startup Options:
https://www.tenforums.com/tutorials/2294-advanc.... Easiest may be to force shut down the PC (by holding in the power button) three separate times to trigger the Startup Options.

2) If none of the other methods work it may be necessary to Create Windows 10 Installation Media on another PC:

http://windows.microsoft.com/en-us/windows-10/m...

Insert media, boot it by powering up PC while pressing the BIOS Boot Menu Key:
https://www.sysnative.com/forums/hardware-tutor...

Choose the boot device as a UEFI device if offered, then on second screen choose Repair Your Computer. If the media won't boot you may need to enter BIOS/UEFI Setup (pressing key given in chart in link above) to turn off Fast Boot or Fast Startup first.

3) In the Advanced Troubleshooting options try to System Restore to a point before the problems began, Startup Repair, then if necessary from Startup Settings try to get into Safe Mode with Networking, or lastly Safe Mode.

If Startup Settings aren't available you can force Safe Mode from Command Prompt following Step 5 here:

https://www.digitalcitizen.life/4-ways-boot-saf..., or using the command to unhide F8 Advanced Boot Options here:

https://www.tenforums.com/tutorials/22455-enabl... where you can also try the old reliable Last Known Good Configuration.

4) From Safe Mode w/Networking work through the Windows 10 Install Integrity Checklist to make sure the install is set up correctly, optimized for best performance, and any needed repairs get donehttp://answers.microsoft.com/en-us/windows/wiki/windows_10-performance/windows-10-performance-and-install-integrity/75529fd4-fac7-4653-893a-dd8cd4b4db00:
If it doesn’t fix Windows enough to start it normally, then try a Windows 10 Refresh:

https://www.howtogeek.com/265054/how-to-easily-...

Update your drivers from the PC's Support Downloads web page. Compare the latest drivers with the ones presently installed in Device Manager reached by right clicking the Start Menu. Make sure you have the latest BIOS, Chipset, Display (Video), Sound, USB3,
Bluetooth, Network and all other drivers, or else download and install the latest now.

5) If Safe Mode doesn’t work or help stabilize things then return to Advanced Troubleshoot options. Next try Command Prompt to run through Windows 10 Install Integrity Checklist (above link) repair commands including sfc /scannow, DISM, a full Disk Check, or
return to Troubleshoot options to Reset Your Windows 10 PC.

6) Better yet do the vastly superior Clean Install Windows 10 following the steps in this link to delete all partitions down to Unallocated Space to get it cleanest:

http://answers.microsoft.com/en-us/windows/wiki...

7) There is a step to Rescue Files from the booted media Command Prompt first:
http://answers.microsoft.com/en-us/windows/wiki...

These steps are excerpted from my tutorial that compiles everything possible for Troubleshooting Windows 10 Failure to Start:

http://answers.microsoft.com/en-us/windows/wiki.... You can continue with the other steps there.

I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.

________________________________________________________

Standard Disclaimer There are links to a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly
research any product advertised on the site before you decide to download and install it.

shagadelic45 · Oct 5, 2018

HP Laptop Black Screen on boot

Power on the computer and open the BIOS UEFI diagnostics.
This may be the F10 key (repetitively click during power on)
The default UEFI diagnostics are drive and memory.
If the UEFI diagnostics were downloaded from the HP website then there are substantially more tests including component tests. If there are available then run the extensive testing or if available the loop until failure testing.
Run this overnight.
The testing is designed to abort if there is problem found and post a code.
If the loop until failure is running the next morning then this is typically a good sign as one or more loops should have completed. Then press the escape key to abort the testing.

There are different versions of the HP UEFI diagnostics.
Open the website for HP and click on support and drivers > enter the product or serial number or model > select the operating system > view drivers > post a URL or hyperlink into the thread
The HP UEFI diagnostics can be installed on a flash drive and used for testing:
HP PC Hardware Diagnostics | HP® Official Site

Find a flash drive that you can format ( > or = 8 GB)
Create a bootable windows 10 iso:
Download Windows 10
Download Windows 10

Insert the windows 10 iso flash drive into any USB port
Power on the computer and boot to the widnows 10 iso clicking the applicable keyboard key.
List of PC brands with their corresponding hot-keys
List of PC brands with their corresponding hot-keys
Alternatively, temporarily modify the BIOS boot order so that the external USB HD is on top.
It may take 5 - 10 minutes for the iso to load while viewing the Microsoft Windows icon
Select language, time, currency, and keyboard, or click next
In the left lower corner click repair your computer (do not click install as this is the method of clean install)

In the windows 10 troubleshooting menu on the iso start with startup repair.
It may fail and display that it created a srttrail.txt file
See if you can save this file to a flash drive and then transfer the flash drive to a working computer to upload into the thread.

Next click system restore. Start with the oldest system restore point and keep repeating as necessary until there are no more system restore points. If there are no system restore points or if system restore fails advance to the next step.

Click command prompt
This should open a black box with title bar: Administrator: X:\windows\system32\cmd.exe and prompt: X:\Sources>

Find a camera or smart phone camera to take pictures of commands and results. Then post images into the thread.

These are commands to type. For comments they will be in parenthesis.

1) bcdedit /enum
2) bcdedit | find "osdevice"
3) c:
4) dir
5) d:
6) dir
7) e:
8) dir
9) x:
10) diskpart
11) list disk
12) list volume
13) select disk 0
14) detail disk
15) list partition
16) select partition 1
17) detail partition
18) select partition 2
19) detail partition
20) select partition 3
21) detail partition
22) select partition 4
23) detail partition
24) (if there are any additional partitions then continue in the same fashion)
25) select disk 1
26) detail disk
27) list partition
28) exit
29) bootrec /fixmbr
30) bootrec /fixboot
31) bootrec /scanos
32) bootrec /rebuildbcd
33) (reboot and check boot) (if boot fails then reopen command prompt and advanced to next steps)
34) chkdsk /r P: (change the letter P to the drive letter displayed in step #2 for the partition)
(this may take many hours and typically displays ETA)
(reboot as necessary to run the chkdsk command)

There are additional commands that depend upon the commands and results.
Please make sure to post images into the thread for additional troubleshooting steps.
Click to expand...

i tried booting with a win 10 disc and the HP usb but still nothing....esc, f2, 10, 11 does nothing on boot

Windows 10: Windwos 10 will NOT boot with my HP 15 laptop

Windwos 10 will NOT boot with my HP 15 laptop

Windwos 10 will NOT boot with my HP 15 laptop

Windwos 10 will NOT boot with my HP 15 laptop

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