Windows 10: Asus G752VSK hard crashing when playing games

Discus and support Asus G752VSK hard crashing when playing games in Windows 10 BSOD Crashes and Debugging to solve the problem; What is the status post Nvdia graphics driver replacement? When available please post the chkdsk /x /f /r report on each drive: Read Chkdsk Log in... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by nulmas, Jan 24, 2018.

  1. zbook New Member

    Asus G752VSK hard crashing when playing games

    zbook, Jan 29, 2018
    #31
  2. nulmas Win User

    Sorry, I forgot about posting the chkdisks. I'll take care of that in a while.

    The issue still happens after replacing the drivers.
     
    nulmas, Jan 29, 2018
    #32
  3. nulmas Win User
    Here's the chkdsk for the SSD:

    And the one for the HDD:

     
    nulmas, Jan 29, 2018
    #33
  4. zbook New Member

    Asus G752VSK hard crashing when playing games

    Please describe what you were experiencing before the driver replacement and what you are experiencing post driver replacement.
     
    zbook, Jan 29, 2018
    #34
  5. nulmas Win User
    Here is the Virtual Memory pic.

    The issue is exactly the same: when playing games, random hard crashes occur. In some games, hours can sometimes go by without any issue. Other times, in the same games, the system crashes after a few minutes. One game in particular (WWE 2k18) crashes in the precise same way, but way more often than the others.

    Oh, and a small detail I think I forgot to mention. As I said, I suspect this has to do with the Micron VRAM used in my Geforce 1070. One thing I did to check if the issue was the graphics card was downloading MSI Afterburner and using it to underclock both the GPU and the memory clock. No crashes occured while the card was underclocked, even after extensive testing.
     
    nulmas, Jan 29, 2018
    #35
  6. zbook New Member
    Run this version of the log collector and post a zip into this thread:
    log collector v2-beta08.zip

    1) Choose one of the temperature monitoring software applications: Speecy, HW monitor, Speed fan:
    Speccy - Free Download - Piriform: Speccy - System Information - Free
    Speccy - System Information - Free Download
    HWMONITOR | Softwares | CPUID: HWMONITOR | Softwares | CPUID
    HWMONITOR | Softwares | CPUID
    SpeedFan - Access temperature sensor in your computer: SpeedFan - Access temperature sensor in your computer
    SpeedFan - Access temperature sensor in your computer




    2) Run Prime95 - Stress Test Your CPU
    Prime95 - Stress Test Your CPU Windows 10 Performance Maintenance Tutorials
    Prime95 - Stress Test Your CPU Performance Maintenance Tutorials
    2a) Record the maximum temperature and post the maximum temperature into the thread
    2b) Record test duration and post the uninterrupted test duration into the thread
    2c) Aim for testing > 3 hrs and abort testing as needed for freezing, temperature changes (see link)
    2d) Use the Microsoft snipping tool to post images into the thread.
    Take Screenshot in Windows 10 Windows 10 General Tips Tutorials
    Take Screenshot in Windows 10 General Tips Tutorials

    3) Run FurMark - GPU Stress Test Windows 10 Performance Maintenance Tutorials
    FurMark - GPU Stress Test Windows 10 Performance Maintenance Tutorials:
    FurMark - GPU Stress Test Performance Maintenance Tutorials
    Please make note of the importance of temperature monitoring and aborting the test in the GPU link.
    3a) Record the maximum temperature and post the maximum temperature into the thread.
    3b) Record the test duration and post the uninterrupted test duration into the thread.
    3c) Aim for testing 1 hour.
    3d) Use the Microsoft snipping tool to post images into the thread.
    Take Screenshot in Windows 10 Windows 10 General Tips Tutorials
    Take Screenshot in Windows 10 General Tips Tutorials


    4) All of these test should be done with no over clocking.


    5) For each of the above tests please record maximum temperatures and test durations.


    6) And please make sure that you use the Microsoft snipping tool to post images of each into the thread.
    Take Screenshot in Windows 10 Windows 10 General Tips Tutorials
     
    zbook, Jan 29, 2018
    #36
  7. nulmas Win User
    I'm just installing WhoCrashed and then I'll replicate the crash. I also decided to try changing the type of dump from automatic to small dump just to see if the system manages to create a minidump.

    And the zip I posted in post #6 was already done with this version of the collector after replacing the driver, I think.
     
    nulmas, Jan 29, 2018
    #37
  8. zbook New Member

    Asus G752VSK hard crashing when playing games

    Please perform the following in order:
    1) return the setting to automatic memory dump
    2) perform a whocrashed dump test
    3) analyze > post results into the thead
    4) post a new beta collector log into the thread
    Once dump formation is confirmed then start the stress testing with either prime95 or furmark.
     
    zbook, Jan 29, 2018
    #38
  9. nulmas Win User
    Should I cause a crash before running the program?
     
    nulmas, Jan 29, 2018
    #39
  10. nulmas Win User
    Oh, I just remembered something: I have this CSV file from HWInfo. I was tracking my GPU until a crash occured:
     
    nulmas, Jan 29, 2018
    #40
  11. nulmas Win User
    Here are the requested files from WhoCrashed and from the log collector (after a new crash). I also added the latest Live Kernel dump in a separate zip.

    This latest crash behaved in a slightly different way: the screen was jumping between different solid colors and there was an electronic sound coming out of the speakers. I think this happened once before, but I don't know for sure.

    I'll try running the stress tests later today or tomorrow.
     
    nulmas, Jan 29, 2018
    #41
  12. zbook New Member
    It just created a dump and verified it.
    Where is the mini dump folder?
    Its in a location where the log collector is unable to get the files.
    Can you fix it?
     
    zbook, Jan 29, 2018
    #42
  13. nulmas Win User

    Asus G752VSK hard crashing when playing games

    Nope. I've tried everything, but the systems insists on not creating any dumps during this crash, except for those Live Kernel Dumps.

    The automatic dumps are set to show up on system root, but there aren't any there. I'm not sure if I did get to try crashing the computer with the option to create small dumps in the mini dump folder, but I'm pretty sure I did. Nothing showed up as well.
     
    nulmas, Jan 29, 2018
    #43
  14. zbook New Member
    What is the file name that you are able to open to post the mini dumps into the thread?

    C:\Windows\Minidump does not exist.
    C:\Windows\MEMORY.DMP was not found

    In the left lower corner type: system > open system control panel > on the left pane click advanced system settings > under startup and recovery click settings > post an image into the thread

    Hold off on the stress testing until the Nvidia driver is replaced.

    Please keep track of the driver numbers so that a stable driver can be found.

    nvlddmkm nvlddmkm.sys Wed Jan 03 17:40:06 2018 (5A4D69D6)

    Code: Name NVIDIA GeForce GTX 1070 PNP Device ID PCI\VEN_10DE&DEV_1BE1&SUBSYS_17D01043&REV_A1\4&337D48F7&0&0008 Adapter Type GeForce GTX 1070, NVIDIA compatible Adapter Description NVIDIA GeForce GTX 1070 Adapter RAM (1,048,576) bytes Installed Drivers C:\Windows\System32\DriverStore\FileRepository\nvami.inf_amd64_0aea393ee4d64d3d\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvami.inf_amd64_0aea393ee4d64d3d\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvami.inf_amd64_0aea393ee4d64d3d\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvami.inf_amd64_0aea393ee4d64d3d\nvldumdx.dll Driver Version 23.21.13.9065 INF File oem10.inf (Section248 section) Color Planes Not Available Color Table Entries 4294967296 Resolution 1920 x 1080 x 120 hertz Bits/Pixel 32 Memory Address 0xEB000000-0xEBFFFFFF Memory Address 0xC0000000-0xCFFFFFFF Memory Address 0xD0000000-0xD1FFFFFF I/O Port 0x0000E000-0x0000E07F IRQ Channel IRQ 4294967284 Driver c:\windows\system32\driverstore\filerepository\nvami.inf_amd64_0aea393ee4d64d3d\nvlddmkm.sys (23.21.13.9065, 16.68 MB (17,486,096 bytes), 1/25/2018 4:49 PM)[/quote]
     
    zbook, Jan 29, 2018
    #44
  15. nulmas Win User
    Those live kwrnel dump files I found are in c:\windows\LiveKernelReports\WATCHDOG

    The driver has already been replaced a few days ago: I unistalled the old one using DDU and reinstalled the new one from Nvidia's website, installing only PhysX in the optional components.

    I'll post the requested screenshot later today.
     
    nulmas, Jan 29, 2018
    #45
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Asus G752VSK hard crashing when playing games

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