Windows 10: Black Screen on startup

New Dell XPS8920-7107-SLV-PUS starts with a Black Screen (no Dell screen) for about 40+ seconds. Screen then comes up to the "spinning circle of ball" and the "Please Wait". Everything is normal after this.

The total time for PC to fully start and being used is about 70 seconds.

Any ideas how to get the black screen NOT start.

Thanks for any help.

:)

 

Black Screen On Startup

Hi Ian:

I have done a de-install and re-install of the card and it's drivers. It does not help.

I'm doing very little on the problem at present, since I have a clumsy but effective workaround. I will take further action after Oct 17 when the big Windows 10 update is scheduled for distribution.

 

Black Screen On Startup

Hi Ian:

Thanks for your thoughts. But the "display settings" workaround [above] is quick and always works to restore the dark monitor.

I'm beginning to suspect the video card.

Recently, I've had two instances of blue screen:

Stop Code: Video TDR failure

What failed: atikmpag.sys

Whether hardware or driver problems I have not determined. I have de-and-reinstalled the card and used the latest drivers. There are more elaborate instructions here and there about how to replace a video driver, so I may do that one day soon.

If I knew enough, the answer may lie in the fact that the monitors always behave normally with a restart; but one always fails to light up following a shut down and start. Plus, BIOS messages and Win10 splash screen always show up on both monitors following
any shut down and start.

I've swapped cables between the two monitors, and the problem follows the cable. So the monitors are likely not the problem.

 

Hey Uffda,
Appears your system has an AMD/ATI Graphic Card. You can try turning off AMD's Ultra Low Power State.

Open Regedit
Search for EnableULPS
Change EnableULPS value to 0
Reboot PC

Note: Do not change EnableULPS_NA

 

Hello, Many users are having the same/similar problems & if you can log in either normally or via safe mode the solution is to turn off use sign-in info to auto finish setting up device after update or restart in Windows 10.
For Windows 10 (Version 1709), select the Start button, select Settings > Accounts > Sign-in options, then make sure Use my sign in info to automatically finish setting up my device after an update or restart is turned off.
For previous versions of Windows 10, select the Start button, select Settings > Update & security > Window Update > Advanced options, then select the check box next to Use my sign in info to automatically finish setting up my device after an update.

 

Eagle51 - Thanks for the reply. Did as you suggested - No change.
I even tried shut down then startup - No change.

Do you have any tricks in your bag?

Thanks again!!


Bastet - It will be a couple hours until I can try your suggestion. Will let you know.
Thanks again!!

 

In case the above steps do not fix the black screen perform the following steps:
1) open administrative command prompt and type or copy and paste
2 )sfc /scannow
3) dism /online /cleanup-image /restorehealth
4) chkdsk /scan
5) net user test /add
6) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
7) shutdown /r
8) sign on with the new user named test
9) report into the thread whether the new user does or does not have a black screen problem.

10) If the black screen occurs with both users reboot the computer into safe mode:
Boot into Safe Mode on Windows 10 Performance Maintenance Tutorials

11) report into the thread whether the black screens occur or do not occur in safe mode

12) run this version of the log collector and post a zip into the thread:
log collector v2-beta08.zip

 

Had to create new account, hence the name change.
Brastet - Still getting black screen.


zbook - following first log.


Microsoft Windows [Version 10.0.16299.192]
(c) 2017 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>sfc /scannow dism /online /cleanup-image /restorehealth chkdsk /scan net user test /add

Microsoft (R) Windows (R) Resource Checker Version 6.0
Copyright (C) Microsoft Corporation. All rights reserved.

Scans the integrity of all protected system files and replaces incorrect versions with
correct Microsoft versions.

SFC [/SCANNOW] [/VERIFYONLY] [/SCANFILE=<file>] [/VERIFYFILE=<file>]
[/OFFWINDIR=<offline windows directory> /OFFBOOTDIR=<offline boot directory>]

/SCANNOW Scans integrity of all protected system files and repairs files with
problems when possible.
/VERIFYONLY Scans integrity of all protected system files. No repair operation is
performed.
/SCANFILE Scans integrity of the referenced file, repairs file if problems are
identified. Specify full path <file>
/VERIFYFILE Verifies the integrity of the file with full path <file>. No repair
operation is performed.
/OFFBOOTDIR For offline repair specify the location of the offline boot directory
/OFFWINDIR For offline repair specify the location of the offline windows directory

e.g.

sfc /SCANNOW
sfc /VERIFYFILE=c:\windows\system32\kernel32.dll
sfc /SCANFILE=d:\windows\system32\kernel32.dll /OFFBOOTDIR=d:\ /OFFWINDIR=d:\windows
sfc /VERIFYONLY

C:\WINDOWS\system32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

C:\WINDOWS\system32>dism /online /cleanup-image /restorehealth

Deployment Image Servicing and Management tool
Version: 10.0.16299.15

Image Version: 10.0.16299.192

[==========================100.0%==========================] The restore operation completed successfully.
The operation completed successfully.

C:\WINDOWS\system32>chkdsk /scan
The type of the file system is NTFS.
Volume label is Windows 10.

Stage 1: Examining basic file system structure ...
465920 file records processed.
File verification completed.
17805 large file records processed.
0 bad file records processed.

Stage 2: Examining file name linkage ...
21748 reparse records processed.
600718 index entries processed.
Index verification completed.
0 unindexed files scanned.
0 unindexed files recovered to lost and found.
21748 reparse records processed.

Stage 3: Examining security descriptors ...
Security descriptor verification completed.
67400 data files processed.
CHKDSK is verifying Usn Journal...
41026000 USN bytes processed.
Usn Journal verification completed.

Windows has scanned the file system and found no problems.
No further action is required.

974984191 KB total disk space.
62033720 KB in 281355 files.
217860 KB in 67401 indexes.
0 KB in bad sectors.
608015 KB in use by the system.
65536 KB occupied by the log file.
912124596 KB available on disk.

4096 bytes in each allocation unit.
243746047 total allocation units on disk.
228031149 allocation units available on disk.

C:\WINDOWS\system32>net user test /add
The command completed successfully.


C:\WINDOWS\system32>

 

zbook - I went to run/msconfig/boot tab and checked start in safe boot. closed down and PC restarted but now I only get a black screen that does not open anything. It's been over 10 min since I tried (for the 4th time) and still only black screen. I did try to start with a Reflect rescue disc - same story.

Any suggestions to get back to "Normal"?

Thanks

 

Please update the specs in the "My Computer" section:

System Specs - Fill in at Ten Forums:
System Specs - Fill in at Ten Forums Site Use Tutorials
In the left corner below in your post you find 'My System Specs'.
After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
System Info - See Your System Specs - Windows 7 Help Forums


Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, etc.)


See what happens using safe mode:
Boot into Safe Mode on Windows 10 Performance Maintenance Tutorials


Open the Dell website > enter the computer's product or serial number > view drivers > post a URL or hyperlink into the thread.

DELL hardware testing: Resolve Hardware Issues With Built-in and Online Diagnostics (ePSA or PSA Error Codes) | Dell US

 

zbook - I started this thead under the name "uffda", see first post for mt specs.

My password stopped working for some reason (third account this week).

 

When available please post an image of the Dell diagnostic test results.

Run FurMark - GPU Stress Test Windows 10 Performance Maintenance Tutorials
FurMark - GPU Stress Test Windows 10 Performance Maintenance Tutorials:
FurMark - GPU Stress Test Performance Maintenance Tutorials
Please make note of the importance of temperature monitoring and aborting the test in the GPU link.
a) Record the maximum temperature and post the maximum temperature into the thread.
b) Record the test duration and post the uninterrupted test duration into the thread.
c) Aim for testing 1 hour.
d) Use the Microsoft snipping tool to post images into the thread.
Take Screenshot in Windows 10 Windows 10 General Tips Tutorials
Take Screenshot in Windows 10 General Tips Tutorials

 

When I tried booting into Safe Mode I now get nothings for long periods of time. (Up to an hour). The only thing working in the power button on the front panel. I have disconnect everything except the display.

 

Tried restarting into Safe Mode and get nothing. Black screen last well over a half hour. I disconnected everything except for the display.
Nothing. Onlly thing working is the power button on the front panel.

 

Are you able to:

1) perform the full dell diagnostics?

2) perform FurMark stress testing for 1 hour?

3) remove the GPU and use the integrated motherboard graphics?