Windows 10: Bluescreen Crashes in Windows 10

I have a Intel Core I7 7820 and a Asus x299 prime deluxe motherboard and I am getting all kinds of errors and reboots, any idea what caused them?

:)

 

windows 10 bluescreen d1

Getting random crashes now almost daily

windows 10 bluescreen d1

 

win10 crashes when open zip-files

hi!

windows 10 crashes with bluescreen on different machines within 30 seconds, when we double-click on zip-files to open it.

somtimes win10 crashes also when we try to zip files with right-click.

has anyone the same problems?

thanks for feedback!

 

There are a few things that I notice with these errors, they are nearly all hardware 0x124 errors which are difficult to troubleshoot because there is so little information.

Most of them occur when the Norton Security process is running so a first step would be to uninstall Norton and just use Windows Defender while we are troubleshooting.

There was one different BSOD error: 0x18 Reference by Pointer
Probably caused by : BHDrvx64.sys ( BHDrvx64+114761 )

You need to update or rollback your Symantec Heuristics Driver. Maybe this is part of the Norton install so it may be removed anyway.

Check if there has been any improvement and if not then you will need to work through your hardware:





STOP 0x124 Troubleshooting

Read carefully before proceeding.

*Arrow Run Prime95 - Stress Test Your CPU - Windows 10 Forums

*Arrow Run MemTest86+ - Test RAM - Windows 10 Forums

*Arrow Run HDTune to

• check the health,
• scan for errors, no quick scan but full scan
• run a benchmark.

It may take some time, but please take the time you need to perform it properly.
When above is done please make screenshots of the following

• the health,
• the error scan,
• the benchmark incl. following
  • transfer rate,
  • access time,
  • burst rate,
  • cpu usage.

*Arrow Run chkdsk






FOUR

GPU TEST
*Arrow Run FurMark - GPU Stress Test - Windows 10 Forums



Note Run Furmark for around 30 minutes.


Warning Your GPU temperatures will rise quickly while Furmark is running. Keep a keen eye on them and abort the test if overheating occurs.


Report back on all the tests as you do them - take your time - there is no need to get them all done immediately.

 

It crashed several times with Norton security installed, and then I uninstalled it at it has not crashed since. Any idea why Norton would crash it? I don't find any information online about a Norton issue with this setup. I have had two different x299 motherboards and they both crashed how Norton was installed. I had a Gigabyte x299 gaming 9 and now a asus x299 prime deluxe and it still crashes with Norton installed. Have you heard anything about a issue with Norton Security?

 

Also forgot to mention that my mouse pointer froze right before one of the bluescreens, is that what caused the crash with the pointer section?

 

No, the analysis pointed to the Symantec software for that one as well.

I can't say why Norton software is disrupting your system so badly - have a look on their forums to see if anyone else is reporting similar problems.

 

I have checked on the Norton forum and there doesn't seem to be anything similar to my problem. I may have to post on their forum and see what happens.

 

I uninstalled Norton and ran Prime95 for over 3 hours and no crashes or errors.

 

It does look like Norton was responsible - I'll see if I can find anything out about this.

Edit: After searching on Google it seems that there were several BSOD reports on the forums with Norton and W10 during 2016. I could not find one with the same error code as you but the history suggests that Norton and Symantec are struggling to keep up with the W10 updates.

I recommend that you use Windows Defender as your primary AV package for a while and wait and see if Norton come out with any new updates. It will be a relatively quick test to see if it works on your system.

 

I got rid of Norton Security and now I'm almost 3 days without a crash or bluescreen. I contacted Norton support and they are looking at my crash dumps to see what might be causing it.

 

In addition to the Symantec drivers above that you have uninstalled please replace the following driver:

Intel Pro/1000 PCI: e1d65x64.sys

Using device manager:
Updating a driver: Microsoft Community




Code: ffff8380`50f72ed8 fffff80d`5cc85cefUnable to load image e1d65x64.sys, Win32 error 0n2*** WARNING: Unable to verify timestamp for e1d65x64.sys*** ERROR: Module load completed but symbols could not be loaded for e1d65x64.sys e1d65x64+0x15cef[/quote]
Code: e1dexpress Intel(R) PRO/1000 PCI Intel(R) PRO/1000 PCI Kernel Manual Running OK TRUE FALSE 4,096 430,080 0 3/19/2017 10:46:33 AM C:\Windows\system32\DRIVERS\e1d65x64.sys 4,096[/quote]
Code: Name [00000001] Intel(R) Ethernet Connection (2) I219-VAdapter Type Ethernet 802.3Product Type Intel(R) Ethernet Connection (2) I219-VInstalled YesPNP Device ID PCI\VEN_8086&DEV_15B8&SUBSYS_86721043&REV_00\3&11583659&0&FELast Reset 8/23/2017 2:57 PMIndex 1Service Name e1dexpressIP Address 192.168.1.71, fe80::4102:c4b7:d651:c769IP Subnet 255.255.255.0, 64Default IP Gateway 192.168.1.1DHCP Enabled YesDHCP Server 192.168.1.1DHCP Lease Expires 8/24/2017 2:57 PMDHCP Lease Obtained 8/23/2017 2:57 PMMAC Address ‪10:7B:44:16:29:72‬Memory Address 0x92E00000-0x92E1FFFFIRQ Channel IRQ 4294967257Driver c:\windows\system32\drivers\e1d65x64.sys (12.15.25.6, 531.98 KB (544,744 bytes), 3/19/2017 7:46 AM) Name [00000002] Intel(R) I211 Gigabit Network ConnectionAdapter Type Ethernet 802.3Product Type Intel(R) I211 Gigabit Network ConnectionInstalled YesPNP Device ID PCI\VEN_8086&DEV_1539&SUBSYS_85F01043&REV_03\40167EFFFFA4D6A800Last Reset 8/23/2017 2:57 PMIndex 2Service Name e1rexpressIP Address Not AvailableIP Subnet Not AvailableDefault IP Gateway Not AvailableDHCP Enabled YesDHCP Server Not AvailableDHCP Lease Expires Not AvailableDHCP Lease Obtained Not AvailableMAC Address ‪40:16:7E:A46:A8‬Memory Address 0x92B00000-0x92BFFFFFMemory Address 0x92B20000-0x92B23FFFIRQ Channel IRQ 4294967240IRQ Channel IRQ 4294967239IRQ Channel IRQ 4294967238IRQ Channel IRQ 4294967237IRQ Channel IRQ 4294967236IRQ Channel IRQ 4294967235IRQ Channel IRQ 4294967234IRQ Channel IRQ 4294967233IRQ Channel IRQ 4294967232IRQ Channel IRQ 4294967231Driver c:\windows\system32\drivers\e1r65x64.sys (12.15.184.0, 527.45 KB (540,112 bytes), 7/30/2016 12:56 AM)[/quote]
Code: Event[1049]: Log Name: System Source: Service Control Manager Date: 2017-08-23T13:28:02.984 Event ID: 7045 Task: N/A Level: Information Opcode: N/A Keyword: Classic User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: DESKTOP-7H7HOD6 Description: A service was installed in the system.Service Name: Intel(R) PRO/1000 PCI Express Network Connection Driver DService File Name: \SystemRoot\system32\DRIVERS\e1d65x64.sysService Type: kernel mode driverService Start Type: demand startService Account:[/quote]
Code: Event[892]: Log Name: System Source: Microsoft-Windows-WLAN-AutoConfig Date: 2017-08-23T02:55:45.974 Event ID: 10000 Task: N/A Level: Error Opcode: Info Keyword: N/A User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: DESKTOP-7H7HOD6 Description: WLAN Extensibility Module has failed to start. Module Path: C:\Windows\system32\Qca11adIhvExt.dll Error Code: 126[/quote] e1d65x64.sys Intel Pro/1000 Network Adapter driver Drivers & Software