Windows 10: BSOD while playing Black Desert(clean install of windows)

Hi, two days ago I just did a clean install of my windows 10 after almost 6 months without do that and now everytime I start to play something my PC crash.Ive already reinstalled drive from graphic card, BIOS reset, memtest, everthing is right but I keep getting stuck with this when I start to play, any tips?

Thanks.

:)

 

BSOD help

Hmm before I do the tests, I'm just curious if this crash could be a "local" thing?

This is because the bsod only happened when I played Black Desert Online. I played numerous games before BDO and I never ran into this problem.

 

BSOD - BAD_POOL_HEADER?

Hi. I used to BSOD quite often when I first got my PC. However, since I stopped playing intensive games like Black Desert Online, it would only happen very, very rarely. I have recently decided to start playing a game called Black Desert Online again,
and a few hours into playing, I was reminded that I used to BSOD, as I got a BSOD with message BAD_POOL_HEADER. This was yesterday. Thinking the problem could have been Trend Micro, I since uninstalled that software. However today, I let my computer run the
game as I stepped out for an hour, came back, and thought that my mouse and keyboard weren't working. It wasn't till later that I realised that my screen was frozen, and that my headset was making a grindy noise. I had to force shut down.

I am happy to upload minidump files ect., however I am unfamiliar with the process, so any step by step process would be appreciated !

 

Please change the default language to English so that we can troubleshoot the logs.
Language - Add, Remove, and Change in Windows 10 Windows 10 General Tips Tutorials
BSOD - Posting Instructions - Windows 10 Forums

 

Here, sorry I forgot to change my language before, sorry.

 

Hi Meephz,


Welcome to Ten Forums.

There were 4 bsod mini dump files.
All four displayed 2 misbehaving drivers and a WHEA 124 error.
Bsod are typically cause by hardware drivers, software drivers, or hardware.
The WHEA 124 error often indicates hardware.

1) open administrative command prompt and type or copy and paste:
2) sfc /scannow
3) dism /online /cleanup-image /restorehealth
4) chkdsk /scan
5) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
6) The best way to fix the misbehaving Nvidia driver is to uninstall everything Nvidia using Display driver uninstaller and install new drivers from the computer manufacturer's website or from the Nvidia website.

The computer manufacturer's web site is preferred. Enter the computer's serial or product number and the operating system to view available drivers.

If you use the Nvidia web site be sure the "clean install" box is checked and only install the graphics driver and the physx driver.

Official Display Driver Uninstaller DDU Download

Display Driver Uninstaller Download version 17.0.7.2

Display Driver Uninstaller: How to use - Windows 7 Help Forums[2]=Hardware%20and%20Drivers

7) Open device manager > identify Realtek PCI-e Family controller driver > right click properties > driver details > confirm that it is driver rt640x64.sys > ok > update driver

8) Make sure that there is no over clocking while troubleshooting.

Sometimes there are problems in the bios that produce bsod.

The bios in your computer: BIOS Version/Date American Megatrends Inc. FC, 2/5/2013


9) Please check to see if this is the most up to date version.

10) To ensure that there are no improper bios settings please reset the bios.

Sometimes there can be failure to boot after resetting the bios.

11) So please make sure your files are backed up.

12) Please make a backup image with Macrium:

Macrium Software | Macrium Reflect Free: Macrium Software | Your Image is Everything

13) And please create a restore point.

How to Clear Your Computers CMOS to Reset BIOS Settings:
How to Clear Your Computers CMOS to Reset BIOS Settings

3 Ways to Reset Your BIOS - wikiHow:
3 Ways to Reset Your BIOS - wikiHow

14) When testing for WHEA hardware errors we need to systematically check CPU, GPU, memory and drive.

Once the bios is reset and there is no overclocking:

Choose one of the temperature monitoring software applications: Speecy, HW monitor, Speed fan:
Speccy - Free Download - Piriform: Speccy - System Information - Free Download

HWMONITOR | Softwares | CPUID: HWMONITOR | Softwares | CPUID

SpeedFan - Access temperature sensor in your computer: SpeedFan - Access temperature sensor in your computer

15) Run Prime95 - Stress Test Your CPU
Prime95 - Stress Test Your CPU Windows 10 Performance Maintenance Tutorials

Prime95 - Stress Test Your CPU Windows 10 Performance Maintenance Tutorials
Please use the Microsoft snipping tool to post images into the thread.
Take Screenshot in Windows 10 Windows 10 General Tips Tutorials

16) Run memtest86+ version 5.01 for at least 8 passes.
This may take hours so plan to run it overnight.
Memtest86+ - Advanced Memory Diagnostic Tool

https://answers.microsoft.com/en-us/...f-ecc7b7ff6461

When Memtest86+ has completed 8 or more passes make an image of the results to post into the thread.
MemTest86+ - Test RAM Windows 10 BSOD Tutorials

MemTest86+ needs to be run for at least 8 complete passes for conclusive results.
Set it running before you go to bed and leave it overnight.
We're looking for zero errors here.
Even a single error will indicate RAM failure.
Use a camera or smart phone to make a photo of the result and post the image into the thread.

Addition:
If errors show up you can stop the test, remove all sticks but 1 and test this single stick in each slot for 8 passes or until errors show, switch sticks and repeat.
If errors show up and you see them a lot later, no problem, the errors don't affect the test.

RAM should not fail under any circumstances (exception for overclocking)

17) Run HD Sentinel:
Hard Disk Sentinel - HDD health and temperature monitoring
When it has completed please use the Microsoft snipping to make an image and post into the thread.
Take Screenshot in Windows 10 Windows 10 General Tips Tutorials

18) Run FurMark - GPU Stress Test Windows 10 Performance Maintenance Tutorials
Please make note of the importance of temperature monitoring and aborting the test in the GPU link.

FurMark - GPU Stress Test Windows 10 Performance Maintenance Tutorials:
FurMark - GPU Stress Test Windows 10 Performance Maintenance Tutorials

All of these test should be done with the bios reset and no over clocking.

For each of the above tests please record maximum temperatures.

And please make sure that you use the Microsoft snipping tool to post images of each into the thread.
Take Screenshot in Windows 10 Windows 10 General Tips Tutorials



Code: BugCheck 124, {0, ffffb48c51653028, b0800000, 60151}Probably caused by : AuthenticAMD[/quote]
Code: ffffe281`339d4d50 fffff803`5e3d58c0Unable to load image nvlddmkm.sys, Win32 error 0n2*** WARNING: Unable to verify timestamp for nvlddmkm.sys*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys nvlddmkm+0x6e58c0[/quote]
Code: ffffe281`339d49d8 fffff803`5d388bedUnable to load image rt640x64.sys, Win32 error 0n2*** WARNING: Unable to verify timestamp for rt640x64.sys*** ERROR: Module load completed but symbols could not be loaded for rt640x64.sys rt640x64+0x18bed[/quote] Code: 0: kd> !errrec ffffb48c51653028===============================================================================Common Platform Error Record @ ffffb48c51653028-------------------------------------------------------------------------------Record Id : 01d30bd71d176c5cSeverity : Fatal (1)Length : 928Creator : MicrosoftNotify Type : Machine Check ExceptionTimestamp : 8/3/2017 1:03:48 (UTC)Flags : 0x00000000===============================================================================Section 0 : Processor Generic-------------------------------------------------------------------------------Descriptor @ ffffb48c516530a8Section @ ffffb48c51653180Offset : 344Length : 192Flags : 0x00000001 PrimarySeverity : FatalProc. Type : x86/x64Instr. Set : x64Error Type : Cache errorOperation : Instruction ExecuteFlags : 0x00Level : 1CPU Version : 0x0000000000600f20Processor ID : 0x0000000000000000===============================================================================Section 1 : x86/x64 Processor Specific-------------------------------------------------------------------------------Descriptor @ ffffb48c516530f0Section @ ffffb48c51653240Offset : 536Length : 128Flags : 0x00000000Severity : FatalLocal APIC Id : 0x0000000000000000CPU Id : 20 0f 60 00 00 08 06 00 - 0b 32 98 3e ff fb 8b 17 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00Proc. Info 0 @ ffffb48c51653240===============================================================================Section 2 : x86/x64 MCA-------------------------------------------------------------------------------Descriptor @ ffffb48c51653138Section @ ffffb48c516532c0Offset : 664Length : 264Flags : 0x00000000Severity : FatalError : ICACHEL1_IRD_ERR (Proc 0 Bank 1) Status : 0xb080000000060151[/quote]
Code: WHEA_UNCORRECTABLE_ERROR (124)A fatal hardware error has occurred. Parameter 1 identifies the type of errorsource that reported the error. Parameter 2 holds the address of theWHEA_ERROR_RECORD structure that describes the error conditon.Arguments:Arg1: 0000000000000000, Machine Check ExceptionArg2: ffffb48c51653028, Address of the WHEA_ERROR_RECORD structure.Arg3: 00000000b0800000, High order 32-bits of the MCi_STATUS value.Arg4: 0000000000060151, Low order 32-bits of the MCi_STATUS value.[/quote] nvlddmkm.sys nVidia Video drivers NVIDIA
Get from OEM for laptops

rt640x64.sys Realtek NICDRV 8169 PCIe GBE Family Controller driver Realtek


Code: fffff800`33a52c90 fffff800`35b6ca28Unable to load image nvlddmkm.sys, Win32 error 0n2*** WARNING: Unable to verify timestamp for nvlddmkm.sys*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys nvlddmkm+0x69ca28[/quote]
Code: fffff800`33a52348 fffff800`34cb8bedUnable to load image rt640x64.sys, Win32 error 0n2*** WARNING: Unable to verify timestamp for rt640x64.sys*** ERROR: Module load completed but symbols could not be loaded for rt640x64.sys rt640x64+0x18bed[/quote]
Code: 0: kd> !errrec ffffe0887fa56028===============================================================================Common Platform Error Record @ ffffe0887fa56028-------------------------------------------------------------------------------Record Id : 01d30bbcec2d4d48Severity : Fatal (1)Length : 928Creator : MicrosoftNotify Type : Machine Check ExceptionTimestamp : 8/2/2017 21:27:17 (UTC)Flags : 0x00000000===============================================================================Section 0 : Processor Generic-------------------------------------------------------------------------------Descriptor @ ffffe0887fa560a8Section @ ffffe0887fa56180Offset : 344Length : 192Flags : 0x00000001 PrimarySeverity : FatalProc. Type : x86/x64Instr. Set : x64Error Type : Cache errorOperation : Instruction ExecuteFlags : 0x00Level : 1CPU Version : 0x0000000000600f20Processor ID : 0x0000000000000000===============================================================================Section 1 : x86/x64 Processor Specific-------------------------------------------------------------------------------Descriptor @ ffffe0887fa560f0Section @ ffffe0887fa56240Offset : 536Length : 128Flags : 0x00000000Severity : FatalLocal APIC Id : 0x0000000000000000CPU Id : 20 0f 60 00 00 08 06 00 - 0b 32 98 3e ff fb 8b 17 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00Proc. Info 0 @ ffffe0887fa56240===============================================================================Section 2 : x86/x64 MCA-------------------------------------------------------------------------------Descriptor @ ffffe0887fa56138Section @ ffffe0887fa562c0Offset : 664Length : 264Flags : 0x00000000Severity : FatalError : ICACHEL1_IRD_ERR (Proc 0 Bank 1) Status : 0xb080000000060151[/quote]
Code: fffff800`20e52c00 fffff800`24ada5b0Unable to load image nvlddmkm.sys, Win32 error 0n2*** WARNING: Unable to verify timestamp for nvlddmkm.sys*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys nvlddmkm+0x85a5b0[/quote]
Code: fffff800`20e523e8 fffff807`ed258bedUnable to load image rt640x64.sys, Win32 error 0n2*** WARNING: Unable to verify timestamp for rt640x64.sys*** ERROR: Module load completed but symbols could not be loaded for rt640x64.sys rt640x64+0x18bed[/quote]

 

Hi, sorry for take too long to reply back.
I found out what happens and why this happens.Sorry if I cant put all in order, but here all that U asked.

Screenshots/photo: Imgur: The most awesome images on the Internet

I've found out using verifier that my audio driver was not working properly, I tried reinstall/repair but nothing fixed it so I uninstalled it and until now(4 hours using the computer) all fine.

New logs attached, in case you want take a look(idmwfp.sys and networx.sys always crash with verifier, but not in normal use, so no problem here but I removed this too, just in case.)

Anyways, sorry for my bad english, I'm working on it xD, thanks for all help.

 

There were 5 bsod mini dump files from 8/6 and 8/7 debugged.
All 5 displayed the same malfunctioning driver: RTKVHD64.sys

Please update this driver using this method:
https://answers.microsoft.com/en-us/...=1436753520149


Code: BugCheck C4, {2002, fffff80438c02798, 20, 0}*** WARNING: Unable to verify timestamp for RTKVHD64.sys*** ERROR: Module load completed but symbols could not be loaded for RTKVHD64.sysProbably caused by : RTKVHD64.sys ( RTKVHD64+2798 )[/quote] RTKVHD64.sys Realtek High Definition Audio Function Driver http://www.realtek.com.tw/downloads/...Level=3&Conn=2
Code: 8/7/2017 10:01 AM Windows Error Reporting Fault bucket 0xc4_2002_RTKVHD64!unknown_function, type 0 Event Name: BlueScreen Response: Não disponível Cab Id: 1252dd7f-ce8e-4ec7-9b3a-823d8acac365 Problem signature: P1: c4 P2: 2002 P3: fffff80008352798 P4: 20 P5: 0 P6: 10_0_15063 P7: 0_0 P8: 256_1 P9: P10: Attached files: \\?\C:\Windows\Minidump\080717-23312-01.dmp \\?\C:\Windows\Temp\WER-24890-0.sysdata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERACDA.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERAD37.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERAD58.tmp.txt \\?\C:\Windows\Temp\WERE0AC.tmp.WERDataCollectionStatus.txt These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_c4_1c3f433c72cc55bb43d87a551e0ad1efb9ff_00000000_cab_12c8e937 Analysis symbol: Rechecking for solution: 0 Report Id: 3bb92e9d-ab50-431e-ab12-2e08d71c420c Report Status: 268435456 Hashed bucket:8/7/2017 2:38 PM Windows Error Reporting Fault bucket 0xc4_2002_RTKVHD64!unknown_function, type 0 Event Name: BlueScreen Response: Não disponível Cab Id: 47dca156-fd65-4b80-9510-a64cb1e68039 Problem signature: P1: c4 P2: 2002 P3: fffff800487f2798 P4: 20 P5: 0 P6: 10_0_15063 P7: 0_0 P8: 256_1 P9: P10: Attached files: \\?\C:\Windows\Minidump\080717-19390-01.dmp \\?\C:\Windows\Temp\WER-20984-0.sysdata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD273.tmp.WERInternalMetadata.xml \\?\C:\Windows\Temp\WER68EE.tmp.WERDataCollectionStatus.txt These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_c4_03e8866876828cfd9270382c966752b446bf1e_00000000_cab_00cf6d03 Analysis symbol: Rechecking for solution: 0 Report Id: d3d27bdb-8544-479b-8fbc-faa7f508a16c Report Status: 268435456 Hashed bucket:8/6/2017 9:12 PM Windows Error Reporting Fault bucket 0xc4_2002_RTKVHD64!unknown_function, type 0 Event Name: BlueScreen Response: Não disponível Cab Id: 96ba5fdd-af88-4fe6-8091-83aaa3ed3227 Problem signature: P1: c4 P2: 2002 P3: fffff80438c02798 P4: 20 P5: 0 P6: 10_0_15063 P7: 0_0 P8: 256_1 P9: P10: Attached files: \\?\C:\Windows\Minidump\080617-19671-01.dmp \\?\C:\Windows\Temp\WER-21218-0.sysdata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERBE8D.tmp.WERInternalMetadata.xml \\?\C:\Windows\Temp\WERCE9E.tmp.WERDataCollectionStatus.txt These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_c4_1010acc8b78bee79e0fec8262494feb724f43f4_00000000_cab_1210d282 Analysis symbol: Rechecking for solution: 0 Report Id: 6afbb285-d181-417a-9a8c-ab41b0c334dd Report Status: 268435456 Hashed bucket:[/quote]
Code: +++ WER7 +++:Fault bucket 0xc4_2002_RTKVHD64!unknown_function, type 0Event Name: BlueScreenResponse: Não disponívelCab Id: 96ba5fdd-af88-4fe6-8091-83aaa3ed3227Problem signature1: c4P2: 2002P3: fffff80438c02798P4: 20P5: 0P6: 10_0_15063P7: 0_0P8: 256_1P9: P10:[/quote]

 

Thanks for all your help, all works well now, thanks!

 

Your welcome.
If you need any additional help lets us know.