Windows 10: Desktop/Start Menu not clickable - I have to open task manager to fix

Hi there
Apologies if this has been discussed elsewhere - please direct me if that is the case.

This issue seems to have arisen out of nowhere over the past day or so.
Intermittently, (and I cannot determine a common cause) the desktop is not clickable at all.
(It's almost like there is an invisible overlay or something...?)

I can solve this issue by CTRL-ALT-DELETE into the task manager. Once I click on the full screen menu, I can click again.

Anyone seen this before?

Many thanks

:)

 

Left/right click not working in start menu and in gaming

Changed drivers - rolled back drivers - changed the mouse with a known working mouse - used different USB port - did advanced commands to check for OS errors - checked internet for more help

Still upon initial boot same thing, mouse moves around but does not highlight (not clickable) start bar icons but will highlight desktop icons (clickable). BUT, if I do click on the desktop icon and open that item, nothing in that window will be clickable
until I press CTRL/ALT/DEL open and close the task manager without doing anything with the task manager and everything will be clickable. BUT, I still will not be able to use the combination of Left and right mouse buttons while gaming. IE: Zooming (holding
left mouse) and shooting (right clicking)

 

windows 10 not functioning

Nothing is working on my PC. The start menu will not open, icons on the desktop will not open, task manager is not working and the search bar is not working. Does anyone have suggestions on what could be wrong and/or how to fix this issue?

 

Please boot your computer into Safe Mode and let us know issue resolves or not from Safe Mode.

*Arrow How to Start Windows 10 in Safe Mode

 

Yes - I have confirmed that this still occurs in safe mode.

 

If you are using third-party antivirus software uninstall it to make sure issue is not cause by third-party antivirus software.


Malwarebytes' scanner
If this program is already installed: Skip the installation and run only the scan!
Download and install: Please download Malwarebytes' scanner to your desktop.

• Double-click mb3-setup-consumer-3.x.x.xxxx and follow the prompts to install the program.
• Click Finish.
• On the Dashboard, click the 'Check for Updates' button.
• After the update completes, click the 'Scan Now' button.
• A Threat Scan will begin. Please allow it to progress through the scanning process.
• When the scan is complete, if there have been detections, click Quarantines Selected button to allow the program to clean what was detected.
• In most cases, a restart will be required.
• Wait for the prompt to restart the computer to appear, then click on Yes.

How to get logs: (Export log to save as txt)

• After the restart once you are back at your desktop, open Malwarebytes once more.
• Click on the Reports tab > Scan Report. (if you have done more than one scan in the past, select the most recent that shows the Date and time of the scan just performed. Press View Report button.
• Click 'Export'.
• Click 'Text file (*.txt)'
• In the Save File dialog box which appears, click on Desktop.
• In the File name: box type a name for your scan log.
• A message box named 'File Saved' should appear stating "Your file has been successfully exported".
• Click Ok
• Find the log on your Desktop and Attach that saved log to your next reply.

(Copy to clipboard for pasting into forum replies or tickets)


If you like you can repair install Windows 10 without losing anything.

*Arrow How to Do a Repair Install of Windows 10 with an In-place Upgrade

 

Malwarebyteswww.malwarebytes.com-Log Details-Scan Date: 1/21/18Scan Time: 5:14 PMLog File: 7e19b5b0-fece-11e7-aa1e-b06ebfc544d9.jsonAdministrator: Yes-Software Information-Version: 3.3.1.2183Components Version: 1.0.262Update Package Version: 1.0.3749License: Trial-System Information-OS: Windows 10 (Build 16299.125)CPU: x64File System: NTFSUser: NEW-2MUQ6K2V244\John-Scan Summary-Scan Type: Threat ScanResult: CompletedObjects Scanned: 271827Threats Detected: 11Threats Quarantined: 11Time Elapsed: 0 min, 39 sec-Scan Options-Memory: EnabledStartup: EnabledFilesystem: EnabledArchives: EnabledRootkits: DisabledHeuristics: EnabledPUP: DetectPUM: Detect-Scan Details-Process: 0(No malicious items detected)Module: 0(No malicious items detected)Registry Key: 0(No malicious items detected)Registry Value: 0(No malicious items detected)Registry Data: 0(No malicious items detected)Data Stream: 0(No malicious items detected)Folder: 0(No malicious items detected)File: 11PUP.Optional.Conduit, C:\USERS\JSSEL\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Sync Data\SyncData.sqlite3, Replaced, [511], [454832],1.0.3749PUP.Optional.Conduit, C:\USERS\JSSEL\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Web Data, Replaced, [511], [454832],1.0.3749PUP.Optional.Conduit, C:\USERS\JSSEL\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Sync Data\SyncData.sqlite3, Replaced, [511], [454835],1.0.3749PUP.Optional.Conduit, C:\USERS\JSSEL\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Web Data, Replaced, [511], [454835],1.0.3749PUP.Optional.ASK, C:\USERS\JSSEL\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Sync Data\SyncData.sqlite3, Replaced, [462], [454827],1.0.3749PUP.Optional.ASK, C:\USERS\JSSEL\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Web Data, Replaced, [462], [454827],1.0.3749PUP.Optional.Spigot, C:\USERS\JSSEL\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Sync Data\SyncData.sqlite3, Replaced, [583], [454814],1.0.3749PUP.Optional.Spigot, C:\USERS\JSSEL\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Web Data, Replaced, [583], [454814],1.0.3749PUP.Optional.Conduit, C:\USERS\JSSEL\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Web Data, Replaced, [511], [454832],1.0.3749PUP.Optional.Trovi, C:\USERS\JSSEL\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Web Data, Replaced, [4616], [454808],1.0.3749PUP.Optional.Trovi, C:\USERS\JSSEL\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Web Data, Replaced, [4616], [454808],1.0.3749Physical Sector: 0(No malicious items detected)(end)

 

I would like you to check the system integrity of your Windows OS installation.

• Please type cmd.exe into Start Menu search box.
• Please right click cmd.exe and select "Run as administrator".
• Please type the following command and press the <Enter> key: sfc /scannow (Please note that there is a space between 'sfc" and "/scannow".)
• It should take about 20 minutes to run, if there are no serious errors.
• If the System File Checker reports that some errors were fixed, but some remain; please reboot your computer and run the System File Checker from an Administrator Command Prompt, again.
• If the System File Checker again reports that some errors were fixed, but some remain, please reboot your computer and run it a third time.
• If "Resource Integrity Violations" (errors) are reported that could not be corrected, or were not corrected after a third SFC run, then please navigate to the folder: C:\Windows\Logs\CBS and copy the file "cbs.log" to your desktop immediately. I am asking you do that because that file is dynamic, so I want to be able to examine a copy that is unchanged from the time that the System File Checker was run.
• If there are errors that couldn't be corrected, let me know and I will provide you with instructions as to how to upload the file.

 

"Windows Resource Protection did not find any integrity violations."

Thankyou for helping me with this.

 

Can you not right click the Desktop or can you not left click the Desktop or is it both?

You are very welcome!

 

OK - so I was just checking the answer to your questions.

- I cannot left click to open the start menu.
- I can double-click on the Recycle bin, for instance, but once it is open I cannot click on the 'X' to close it.
- I can click and drag icons on the desktop.
- I can right click.

It almost like the left click is not setting focus or something.

 

Please install latest version of graphic card driver from either your computer manufacturer website or graphic card manufacturer website. Also install latest device drivers for your computer.

If you have a another extra mouse use this mouse to check if the issue resolves.

Check to see if your mouse have a latest driver you can install.

 

OK
I have done all of that.

Its still causing the same problem.

(I have even done a full reset of Windows 10)

 

If you like you can repair install Windows 10 without losing anything other than all installed Windows Updates.

How to Do a Repair Install of Windows 10 with an In-place Upgrade

 

Perform the following steps:
1) type: win + x (simultaneous)
2) type: a
3) type: alt + x (simultaneously)
Most of the time this opens administrative command prompt.
If the settings were not modified it may open administrative powershell.

If it is administrative command prompt or if you can open administrative command prompt type or copy and paste:
1) sfc /scannow
2) dism /online /cleanup-image /restorehealth
3) chkdsk /scan
4) net user test /add
5) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
6) shutdown /r
7) reboot and sign on with the new user named test.

Report into the thread whether the new user named test has a desktop without the problem that the current user is having.

If there are problems with both users then open administrative powershell and copy and paste:
Code: Get-appxpackage -all *shellexperience* -packagetype bundle |% {add-appxpackage -register -disabledevelopmentmode ($_.installlocation + “\appxmetadata\appxbundlemanifest.xml”)}[/quote] reboot and sign on with the new user test and report the findings into the thread.