Windows 10: Microsoft Store does not work on Windows 10

Hi,

The Microsoft Store on my laptop (Dell Inspiron 14 / Windows 10 version 1607) does not work. A screen capture is included in this post. The issue started a few weeks ago, before the last few updates. I have attempted several fixes that I have found on the Internet, all with no success. I have done the clear and reset fix - i.e. wsreset.exe. I have done several power shell command fixes with no success. The last thing I did was a system file system check - i.e. sfc /scannow and everything was fine. The issue occurs even on a newly created user. Any suggestions will be appreciated.

Thanks,

Ricardo

:)

 

Microsoft Store does not work in Windows 10

When I run the trouble shooter it says it can find no problem.

When I run the command as administrator this screen shot shows a message in red letters.

Store, Camera and Maps are grayed out. Phone app also was gray, I removed it from the start.

 

Microsoft Store does not work in Windows 10

I received an update 30 days after I upgraded to Windows 10 that corrected everything that went wrong with the installation of the upgrade from 8 to 10. I have had no issues with Windows 10 metro side since, except, when I restart my computer, I sometimes
cannot go to the metro side. I then, completely shut down and then it starts up correctly. I assume that others probably have encountered this, so I will just wait for an update to correct this.

 

Hello Ricardo and welcome to Ten Forums. *Smile

You might see if the Store troubleshooter may be able to help.

https://www.tenforums.com/tutorials/4...dows-10-a.html

 

Hi Brink,

Thank you for responding. I tried that earlier and did not fix the problem. I just tried it again, following the link on your response and it did the same thing it did when I ran that before.

It said: "Windows Store cache and licenses may be corrupt. Resetting Windows Store will resolve cache and license issues and restart Windows Store, would you like to reset now?"

When I choose to fix it, it does it thing and comes back with a message saying that the issue was fixed. However, Microsoft Store still does not work.

Regards,

Ricardo

 

If you like, see if step 3 in OPTION ONE below to re-register all apps for all accounts may be able to help.

https://www.tenforums.com/tutorials/3...ws-8-10-a.html

If it still doesn't help, then you could do a repair install to fix it without losing anything.

Repair Install Windows 10 with an In-place Upgrade