Windows 10: minidump file disappeared

on 04/12/2017 around 16 h I had a bsod but I was not with my laptop so I did not see the message of the bsod.
I checked the directory minidump and I saw there was created a file.
Today I checked again the minidump directory and the directory was empty!
the file is not in my recycle bin.

Is this because of a setting in windows 10?

:)

 

Minidump files

Hi Mark,

The item in the link that you have provided doesn't exist anymore. What's the exact error message that you got when you experienced a blue screen error? In the meantime, we recommend that you follow the appropriate troubleshooting steps in this article:

Troubleshoot blue screen errors. Remember not to skip any steps in that article.

Kindly get back to us once you've tried the steps in the article that we have provided.

 

Minidump files

Have you tried the troubleshooting steps in the article that we have provided in our previous reply? If not, we recommend that you try them first. One of the troubleshooting methods in that article can be the possible solution to your concern. If the issue
persists after trying them, kindly get back to us so we can continue with the troubleshooting.

We'll patiently wait for your response.

 

Hello louis14 *Smile

There are a number of possible reasons but the most likely is that you have a disk cleanup utility running which deletes mini-dump files. One example is CCleaner. You can usually change the settings in these programs so that memory dump files are not deleted.

 

The laptop comes back from asus repair center (my reseller had to execute the setup procedure to setup windows 10) and I didn't install any program since I get my laptop back. I didn't execute the windows disk cleanup utility neither.
I checked the task manager to find a disk process but I didn't find any
So it's strange the minidump file disappaered.

 

It would be worth checking what is set to be deleted on the built-in Windows disk cleanup. This task is sometimes scheduled to run automatically as part of the system maintenance which runs daily.
View All Automatic Maintenance Tasks in Windows 10
Open and Use Disk Cleanup in Windows 10

 

Hi philc43,

I executed the powershell command and I found this:

\Microsoft\Windows\DiskCleanup SilentCleanup

Can this be adâpted so it will not cleanup my minidump anymore?

 

Make sure the system error files are not being deleted by disk cleanup - use the 2nd link in my previous post.

 

I opened windows disk cleanup for c: drive.
" files made by the system" where not selected.
it's description was "files used for fault reporting"

 

All I can suggest is if you get a new BSOD then run the DM Log Collector (as explained in the BSOD posting instructions at the top of this page) as soon as possible and post it into this thread.

 

We may be able to find information about the dumps without viewing them.
Please change the default language to English and post a zip:

Language - Add, Remove, and Change in Windows 10 General Tips Tutorials
BSOD - Posting Instructions - Windows 10 Forums

 

Thanks for the suggestions about dump info but I will discuss with asus to get my money back because I have already send my laptop already 3 times in repair and I have still the bsod problem.My laptop is very new.

 

Without the DM log collector we were not able to troubleshoot the logs. A new computer should not have BSOD problems. So if you can return it an get another you will save yourself a lot of time and troubleshooting.