Windows 10: Missing Start Icon & other Critical Issues - the SOLUTION for OEM PCs?

Discus and support Missing Start Icon & other Critical Issues - the SOLUTION for OEM PCs? in Windows 10 Support to solve the problem; JimWynne, a Microsoft Insider pointed out to me that as my PC is OEM*** they (HP in my case) should resolve my problem - Windows Updates screwed up my... Discussion in 'Windows 10 Support' started by Taffy078, Mar 16, 2016.

  1. Taffy078 Win User

    Missing Start Icon & other Critical Issues - the SOLUTION for OEM PCs?

    JimWynne, a Microsoft Insider pointed out to me that as my PC is OEM*** they (HP in my case) should resolve my problem - Windows Updates screwed up my new Win10 PC.

    I contacted HP via their new & improved HP Support Assistant on my desktop and they resolved my problem. Below are the steps that they carried out when they took over remote control of my PC.

    Lesson to be learnt? 1. Don't assume that the average customer knows that the OEM have to resolve such problems under the terms of their OEM agreement. It's taken nearly three months for someone to point this out to me. 2. Don't assume that the same average customer even knows what OEM means so, with your permission, I'll post info on that in my follow-up post. Meanwhile I'll let you experts pore over HP's solution to see if it can be used or amended to be used for others here with this problem - PS I didn't need to take Step 3.

    Step 1:
    Right click on the START button and select COMMAND PROMPT (RUN AS ADMINSTRATOR)
    Type dism /online /cleanup-image /restorehealth
    Restart the PC after it completes 100%(This would take some time please wait)
    Reboot Pc

    Step 2:
    Press Windows Key + R on your keyboard.
    Key in PowerShell and hit Enter.
    Right click on the PowerShell icon on the taskbar and select Run as Administrator.

    Now paste the following command in the Administrator: Windows PowerShell window and press Enter key:
    Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}

    Wait for PowerShell to execute and complete the command. Ignore the few errors (in red color) that may pop up.
    When it finishes reboot

    Step 3:create a new local user account
    Please open the below link
    Create a local user account in Windows 10 - Windows Help -

    Taffy078, Mar 16, 2016

  2. windows 10 wireless adapter constantly missing after critical update

    I have not been able to find people with this problem, or a solution.

    Have a windows 10 acer pc (came with windows 10, HAS NOT BEEN UPGRADED). The wireless adapter keeps on going missing after a windows update through automatic updates. Sometimes it does gets solved by restarting the pc. Other times it does not solve it and
    I have to reset the pc to get it back. It is very annoying & frustrating having to consistently reset every few weeks!!!

    When the wifi adapter is not working it is not listed in device manager, only the Ethernet card & several wan min-ports.

    Steps I have done so far to try and have a perminat solution to this issue:

    1) Uninstall the Ethernet & wan min ports. Does not reinstall the wireless after re-start

    2) uninstalled the critical update that came in when issue occurred, still not adapter

    3) changed the settings in windows update to only install critical updates. still not solved, as the update in question seems to be a critical update.

    4) ran the troubleshooter...only ever comes up with "network unplugged"

    5) ran system restore, does not solve the issue. wireless adapter still missing. Only will come back after reset!

    I should not HAVE to update the drivers, as they are already for windows 10. As for the other solutions out there, they have all been if there was an upgrade to windows 10. As this came with windows 10 those solutions should not apply!!

    Any help would be great!!!!
    SeanThe Silver, Mar 16, 2016
  3. icons not visible after update to windows 10 on lumia 540

    The start icon missing in multitasking is a known issue. Report via feedback app.

    As for Groove icon missing, check for available updates(app & system) and download them all.
    Stranger_Hanyo, Mar 16, 2016
  4. Taffy078 Win User

    Missing Start Icon & other Critical Issues - the SOLUTION for OEM PCs?

    I would describe an OEM PC as what many (most?) ordinary customers have - usually bought 'off the shelf/ready to go', with software such as Windows, browsers, anti-virus etc already pre-installed by the manufacturer for you.

    To check if your PC is an OEM, go to Settings*** > System > About. In Product ID there should be three groups of five numbers followed by a group of five letters. If your PC is OEM, that'll appear in the last group. If it's OEM you should contact the manufacturer of your PC (eg HP) and they have to help you.

    (If it's not OEM, sorry!)

    *** If you have no Start Menu there are other ways to get to Settings. Win+i may or may not work. Or you can right-click a space on the bottom task bar > Properties > Customise then click on the back arrow Top Left and you're at Settings.

    I've also seen a Settings icon at the top of a screen but I can't find it again! Anyone know where it is?
    Taffy078, Mar 16, 2016
  5. dalchina New Member
    Hi, just curious- the Powershell command has typically broken a number of universal apps since build 10586 came out.

    Could you confirm you don't get any listed with '@' before them in the Start Menu? I've not seen a hint MS has fixed this so far. Thanks!
    dalchina, Mar 16, 2016
  6. dencal Win User
    Any reader on this forum could have easily have rectified this problem with a simple download of an ISO.
    What has this got to do with an OEM?
    Doubtful advice, which could do harm to another computer.
    dencal, Mar 16, 2016
  7. Taffy078 Win User
    I haven't found any Apps beginning with @, dalchina. It was HP that did all the work.
    BTW My version is now 10586.164
    Taffy078, Mar 16, 2016
  8. Taffy078 Win User

    Missing Start Icon & other Critical Issues - the SOLUTION for OEM PCs?


    "Any reader on this forum could have easily have rectified this problem with a simple download of an ISO."

    Lots of 'ordinary' users come here for help and I see no evidence whatsoever that "Any reader on this forum could have easily have rectified this problem with a simple download of an ISO." Just read some of the many other threads posted here. Anyway ,I doubt if many 'ordinary users' would even know what an ISO is. Or are you suggesting that this Forum is only for Teccies?

    "What has this got to do with an OEM?" Have you actually read my posts? I wrote "a Microsoft Insider pointed out to me that as my PC is OEM they (HP in my case) should resolve my problem." That couldn't be any clearer, could it? And the Title should give you a clue.

    "Doubtful advice, which could do harm to another computer." Clearly you have great technical knowledge and expertise but how can you possibly say that you are right and HP are wrong? Especially when you haven't read what I written. Please tell me why you say it could do harm to another computer and I'll take it up with HP. Oh yes - it probably would harm a Win8 Lenovo OEM.

    Sorry but I'm furious. You need to learn some manners, with the greatest of respect.
    Taffy078, Mar 16, 2016
  9. That isn't going to be very helpful to anyone, especially when you haven't even used the quote option. I'm not trying to start the argument, just making an observation that firing at the people who respond to you won't get anyone anywhere.

    Now, back to the topic, no one of any skill level, should be surprised that an OEM system has issues out of the box with the original install. It has always been the case, going back 20 years or so, that the first step in using an OEM system is to perform clean install. In the business world, it's done the moment the PC is unboxed, using an image of some kind. At home, images probably aren't being used, but it still is the best thing to do. No, the ordinary user may not feel comfortable doing so on their own, but the readers on a tech forum aren't the typical users. Even ones here who say they aren't tech-savvy are still well ahead of those who aren't here looking for help.

    I have never, in all of my years, turned to an OEM for a software issue on a non-server. Too many variables, and most often their solution will be to reload using the recovery option. Most of the time, going to an OEM for software support is a complete waste of time.
    DeaconFrost, Mar 16, 2016
  10. NavyLCDR New Member
    NavyLCDR, Mar 16, 2016
  11. Taffy078 Win User
    I apologise for my earlier rant and for messing up the 'Quote' but I came here with a solution for those with an OEM PC. You say you have never done that but I've had three months of hell with a new Win10 PC that became 'unfit for purpose' because of a Windows Update. A Microsoft Insider on that forum told me that anyone with a problem on an OEM PC should go to the OEM manufacturer to get it fixed.

    Let's say someone else with the problem came here tomorrow and read that a Microsoft Insider was saying go to the OEM and you say the opposite how could he/she decide? It's so confusing for anyone needing help - and it ought not to be.

    And then for the other expert to say what he said, (raining on my parade is the polite phrase, I think) when it's clear he/she hadn't even read the title, let alone the content, is too much imho. Such a negative reply, with no evidence to back it up.

    Seeing the response my feeble attempt to help has had, I won't bother again. I'll leave it to the experts. Nor will I come here for help if tenforums is only for teccies. All I WILL say is that the Insider's advice worked for me and I now have a PC that works. Every other workaround here and in the MS forum has failed after a while , if at all. Look at the dozens of users still coming here for help!

    PS As an expert you will obviously be comfortable with a 'clean install' but with respect how many typical users will have heard of a clean install, that it's the first thing you should do when you buy a PC off the shelf. Not many I guess.
    Taffy078, Mar 17, 2016
  12. NavyLCDR New Member
    Of course the manufacturer is only required to provide free service for the length of the warranty. Also, in the EULA that the user clicks that they agree to is this:

    9. Support and Refund Procedures.
    a. For software preinstalled on a device. For the software generally, contact the device manufacturer or installer for support options. Refer to the support number provided with the software. For updates and supplements obtained directly from Microsoft, Microsoft may provide limited support services for properly licensed software as described at ( If you are seeking a refund, contact the manufacturer or installer to determine its refund policies. You must comply with those policies, which might require you to return the software with the entire device on which the software is installed for a refund.

    People do read the license agreement before the click agree, don't they?
    NavyLCDR, Mar 17, 2016
  13. Missing Start Icon & other Critical Issues - the SOLUTION for OEM PCs?

    Members come to Designer Media forums to find or provide assistance.
    There are many places to find help and a good place for a novice to start is with the manufacturer (Original Equipment Manufacturer (OEM)).
    There are also many good forums and Designer Media forums are, in my opinion, some of the best.
    The tutorial section is well organized and the content provides concise instructions.

    The information Taffy078 shared was fairly straight forward and both solutions offered are covered in the Tenforums tutorial section.
    DISM - Repair Windows 10 Image - Windows 10 Forums
    Store - Re-register in Windows 10 - Windows 10 Forums

    Note: If the tutorial doesn't seem to fit the problem, or it didn't solve the problem ... look at the list of Related Tutorials at the bottom of the first post (the actual tutorial)
    Taffy078, hang around long enough and you too will be an expert in very little time.
    Spend some time reading through tutorials that might interest you ...
    Windows 10 Tutorials by category
    Windows 10 Tutorials alphabetical index
    Slartybart, Mar 17, 2016
  14. Taffy078 Win User
    Thank you for a very helpful reply, Slartybart. I've been using these forums for a long time (although I had to change my name because of MS account problems. There, I had to change to Taffy087 for the same reason so I've no idea when I first joined.)

    This was one of the first places that I came to when the January Updates screwed-up my new Win10 PC and to be honest I was overwhelmed by how many there are. I tried some of the workarounds/fixes but, as was my experience with MS Forum fixes, none worked for long, if at all. Something that Kosh, a respected Insider there said stuck in my mind. It was along the lines that there are very many contributing factors to the problems including which version/build, the particular PC, the software that was preinstalled etc, etc. And what then became obvious to me was I didn't find many workarounds posted there that had actually asked for such information. (I daren't look here to check if such info is ever sought here by those trying to help.)

    I created this thread to try to help ordinary users like me who have a NEW / OEM pc (within the warranty as helpfully pointed out just now). I know two people who've tried it and it's worked for them too - until the next WU of course as that still bothers me.

    The first reply was polite, courteous and asked a pertinent question, but the second was curt, dismissive and sneering down at me. I still feel he couldn't have read what I said, nor the blasted title.

    Will I stop coming here? Of course not - you've been so helpful to me in that past that I won't let one person put me off. But will I ever post a solution again? Probably not because I'm not a techie and have nothing to offer. Thanks for a nice reply - much appreciated.
    Taffy078, Mar 17, 2016
  15. You're welcome. Yeah, the tricky part is Where do I start when troubleshooting an issue. Once you get past that, the solution is easy *Wink

    You don't have to be a techie to post and as I mentioned, many novices become knowledgeable members after a short while. The whole place works on member feedback ... the tutorials make it simple. If you read a thread and think that a tutorial will help, please don't hesitate to suggest it as a solution - just replying to a member helps.

    See ya around
    Slartybart, Mar 17, 2016

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